km 5050

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  • everestphotocopy
    Junior Member
    • Jun 2019
    • 8
    #1

    [Misc] km 5050

    When I try to do 2 on 2 sided scan on my machine it shows "cannot use this function".. does anybody knows whats the issue??
    Tags: function, issue, miscellaneous, scan, shows
    • GESPAGE
      Technician
      • May 2011
      • 40
      #2
      Re: km 5050

      Originally posted by everestphotocopy
      When I try to do 2 on 2 sided scan on my machine it shows "cannot use this function".. does anybody knows whats the issue??
      do a 906 ?

        Comment

        • everestphotocopy
          Junior Member
          • Jun 2019
          • 8
          #3
          Re: km 5050

          tried... didn't work..

            Comment

            • bsm2
              IT Manager

              25,000+ Posts
              • Feb 2008
              • 27450
              #4
              Re: km 5050

              Check connectors on machine, look for a bent pin or wire pushed out of harness

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22702
                  #5
                  Re: km 5050

                  I'm thinking that if you were to check the error log you would find C0630.

                  Turn off the power and re-seat the lower DP connector. You may find that the connector is damaged by leaving it connected during transport. Whenever I moved these machines I disconnected both DP connectors and taped them to the top of the machine.
                  =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • everestphotocopy
                      Junior Member
                      • Jun 2019
                      • 8
                      #6
                      Re: km 5050

                      tried that. it didn't work. thanks for the suggestions.

                        Comment

                        • B0265
                          Senior Tech

                          500+ Posts
                          • Jan 2007
                          • 718
                          #7
                          Re: km 5050

                          Can you copy/scan 1-sided originals from the document processor?

                            Comment

                            • everestphotocopy
                              Junior Member
                              • Jun 2019
                              • 8
                              #8
                              Re: km 5050

                              yes one sided works fine.... but when I try 2 sided it displays cannot use this function.

                                Comment

                                • zoraldinho
                                  teacher-guide-expert-guru

                                  Site Contributor
                                  2,500+ Posts
                                  • Mar 2008
                                  • 4955
                                  #9
                                  Re: km 5050

                                  Plain paper? I'm not familiar with this model but most copiers do not allow duplex scanning or printing if selected paper is too thick or too small.
                                  Have this model option in service mode to check duplex clutch, motor, sensors ..?
                                  Last edited by zoraldinho; 06-11-2019, 11:46 AM.
                                  Practice makes perfect
                                  If it ain't broke, don't fix it
                                  A picture is worth a thousand words
                                  If you want something done right, you have to do it yourself

                                    Comment

                                    • kaborwen
                                      Trusted Tech
                                      • Feb 2010
                                      • 146
                                      #10

                                        Comment

                                        • shaip
                                          #11
                                          Re: km 5050

                                          Wipe the white reference roller in the DP and make sure its white. It greys up over time and cant function.

                                            Comment

                                            • darry1322
                                              Senior Tech

                                              Site Contributor
                                              500+ Posts
                                              • Oct 2010
                                              • 817
                                              #12
                                              Re: km 5050

                                              Originally posted by everestphotocopy
                                              yes one sided works fine.... but when I try 2 sided it displays cannot use this function.

                                              Have you tried 2 sided original to 1 sided copy to see if it's adf or engine that is restricting duplex?

                                                Comment

                                                • everestphotocopy
                                                  Junior Member
                                                  • Jun 2019
                                                  • 8
                                                  #13
                                                  Re: km 5050

                                                  Originally posted by darry1322
                                                  Have you tried 2 sided original to 1 sided copy to see if it's adf or engine that is restricting duplex?
                                                  2 sided to 1 also doesn't work.

                                                    Comment

                                                    • kjg
                                                      Trusted Tech

                                                      100+ Posts
                                                      • Mar 2009
                                                      • 111
                                                      #14
                                                      Re: km 5050

                                                      after you 906, What is the code displayed on the screen before 2 sided failure message posts? Most likely a bad connector on back of machine that goes to CIS. I have had a couple back in the day where the CIS failed, but usually the copies were full of random lines and garbage on second side. White reference roller possibly could be causing a white balance error if very dirty or not making full contact with CIS when closed. Just a point to check.

                                                        Comment

                                                        • everestphotocopy
                                                          Junior Member
                                                          • Jun 2019
                                                          • 8
                                                          #15
                                                          Re: km 5050

                                                          Originally posted by kjg
                                                          after you 906, What is the code displayed on the screen before 2 sided failure message posts? Most likely a bad connector on back of machine that goes to CIS. I have had a couple back in the day where the CIS failed, but usually the copies were full of random lines and garbage on second side. White reference roller possibly could be causing a white balance error if very dirty or not making full contact with CIS when closed. Just a point to check.
                                                          No code is displayed. Simply says "cannot use this Function".

                                                            Comment

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