307ci Printing Random "Wingdings" pages.

[guitar9199]

Re: 307ci Printing Random "Wingdings" pages.

Apparently the issue is still going on.

I've disabled WSD, set the IP address to static... even CHANGED the IP address, I'm at a loss here. Normally network related stuff doesn't get by me, but since this is a "Multi-Use" office complex, it could be anyone in any of the suites connecting to the MFP (With a strong likelihood of an IP conflict?) but nobody admitting it.

I'm tempted to enable User ID's on the machine, but 2 of the 3 users are on Macs, and those are a pain to configure for UID.

[tmaged]

Re: 307ci Printing Random "Wingdings" pages.

I know you kind of need to know where it's coming from to figure it out, but U977 has helped me figure out printing troubles.
Obviously if you knew, you'd fix it.

[Ropariva]

Re: 307ci Printing Random "Wingdings" pages.

Apparently the issue is still going on.

I've disabled WSD, set the IP address to static... even CHANGED the IP address, I'm at a loss here. Normally network related stuff doesn't get by me, but since this is a "Multi-Use" office complex, it could be anyone in any of the suites connecting to the MFP (With a strong likelihood of an IP conflict?) but nobody admitting it.

I'm tempted to enable User ID's on the machine, but 2 of the 3 users are on Macs, and those are a pain to configure for UID.

[KenB]

Re: 307ci Printing Random "Wingdings" pages.

Apparently the issue is still going on.

I've disabled WSD, set the IP address to static... even CHANGED the IP address, I'm at a loss here. Normally network related stuff doesn't get by me, but since this is a "Multi-Use" office complex, it could be anyone in any of the suites connecting to the MFP (With a strong likelihood of an IP conflict?) but nobody admitting it.

I'm tempted to enable User ID's on the machine, but 2 of the 3 users are on Macs, and those are a pain to configure for UID.

Changing just the IP address may not be enough.

I would change the host name, as well. If the offender is using that, the IP address wouldn't matter (as long as it's in the right subnet, of course).

Are the bad jobs printing at the same time each day, or are they random?

This may sound really weird (OK, it is weird), but I had the very same issue about 10-12 years ago. We had just installed about 15 or so new Ricoh machines in a factory, displacing whatever brand was there before us. One machine had the issue; all the others were OK.

It turned out there was a very old (NT4) Server that once a day, at the same time, was auto-printing some kind of no-longer-needed report. It was, of course, using the old driver. That server wasn't even supposed to be on the network any more; it had been forgotten about.

Ricoh has a service function under the printer SPs to allow data being sent to print to be written to an SD card. Once we knew what time it was happening (it was at 2 PM each day) we set it up to capture the print job. The data recorded also grabs the IP address of the sending computer.

I have no idea if Kyocera Mita has that same capability.

[Tonerkiller]

Re: 307ci Printing Random "Wingdings" pages.

I have solved this issue before by just changing the IP and printing by host name.

[KenB]

Re: 307ci Printing Random "Wingdings" pages.

I have solved this issue before by just changing the IP and printing by host name.

He has already changed the IP address; no difference.

The next step would be to change the host name. If the offender is using that, it would solve the problem.

[guitar9199]

Re: 307ci Printing Random "Wingdings" pages.



The 2 Macs and 1 Windows computer are all using the Kyocera driver. The only scanning they're doing in THIS office is SMTP scans...but that doesn't mean someone else isn't using FTP somewhere else in one of the 45-50 other offices in the building!