Copystar 3501i - Problem scanning to follder

[BillyCarpenter]

I have a CS-3501i at the shop. For the life of me, I can't get it to scan to folder. I've checked all the scan settings and ports. SMB is turned on in windows. Still won't scan. When I use Kyocera's scan tool, it says it was set up successfully. I've tried creating a shared folder and setting up manually. I've done this a thousand times. I'm at a loss.

I have other Kyoceras on the same network and scanning to the same computer with no problem.



Any suggestions?

[bsm2]

Re: Copystar 3501i - Problem scanning to follder

Whats the error code?

Is smb turned on the copier?
what port 139 or 445?
is user added to security?
Full Control checked?

[copiertec]

Re: Copystar 3501i - Problem scanning to follder

I hate to ask the obvious...is the firmware up to date on this particular box?

[BillyCarpenter]

Re: Copystar 3501i - Problem scanning to follder

Whats the error code?

Is smb turned on the copier?
what port 139 or 445?
is user added to security?
Full Control checked?

SMB is turned on in the copier.

445

Yes, full control on shared folder

[bsm2]

Re: Copystar 3501i - Problem scanning to follder

SMB is turned on in the copier.

445

Yes, full control on shared folder

What's the code ? folder or login error??????

[BillyCarpenter]

Re: Copystar 3501i - Problem scanning to follder

I hate to ask the obvious...is the firmware up to date on this particular box?

I don't think so.

Firmware Version: 2N9_2000.004.505 2015.04.17


If someone could help me out with the latest firmware, I would appreciate it.

[bsm2]

Re: Copystar 3501i - Problem scanning to follder

could be machine doesnt support smb 2.0

3501i is old

You could use filezilla server and scan via ftp

[BillyCarpenter]

Re: Copystar 3501i - Problem scanning to follder

What's the code ? folder or login error??????

Error 1102. 1102 usually is a bad password or wrong DNS settings. But the settings are the same as other machines in the shop that are working fine.

[bsm2]

Re: Copystar 3501i - Problem scanning to follder

Error 1102. 1102 usually is a bad password or wrong DNS settings. But the settings are the same as other machines in the shop that are working fine.

login error most likely smb 2.0 is the issue firmware maybe be available if not than scan via ftp or time to upgrade machine


3501i time to upgrade either way

[BillyCarpenter]

Re: Copystar 3501i - Problem scanning to follder

could be machine doesnt support smb 2.0

3501i is old

You could use filezilla server and scan via ftp

It was introduced in 2013. I have same models in the field that scan fine.

And I have no idea about filezilla or ftp. I've read mentions of it on this site, but this is not my strong suit.

[BillyCarpenter]

Re: Copystar 3501i - Problem scanning to follder

login error most likely smb 2.0 is the issue firmware maybe be available if not than scan via ftp or time to upgrade machine


3501i time to upgrade either way

Can you explain FTB to me? Thanks.

[bsm2]

Re: Copystar 3501i - Problem scanning to follder

It was introduced in 2013. I have same models in the field that scan fine.

And I have no idea about filezilla or ftp. I've read mentions of it on this site, but this is not my strong suit.

Scan to folder via ftp is a work around machines not available for a firmware update and can't support smb 2.0 or 3.0 or scan to email the another option.

[BillyCarpenter]

Re: Copystar 3501i - Problem scanning to follder

Scan to folder via ftp is a work around machines not available for a firmware update and can't support smb 2.0 or 3.0 or scan to email the another option.

I'm still having a hard time with you being smarter than me on this.

Just messing with ya, big fella.

I think I'm gonna post a separate thread asking for help with the latest firmware and see it that helps. Thanks.

[copiertec]

Re: Copystar 3501i - Problem scanning to follder

These boxes do have smbv2 capabilities with the latest firmware. PM me

[BillyCarpenter]

Re: Copystar 3501i - Problem scanning to follder

These boxes do have smbv2 capabilities with the latest firmware. PM me

PM sent. Thanks so much for your help.