CS3550ci Enabling " Job Accounting " broke " Send to Email "

[AColbe01]

Anyone have a solution for why enabling "Job Accounting" makes the email SMTP/POP3 values invalid
with regards to "Send to Email"?

KNOW!!! the settings work when "Job Accounting" disabled. Sends scan to emails like a champ with copier email account info.

KNOW!!! Individual users are setup as Administrators with NO "Restrict Usage" .... including "Send Restriction:"


Only 7 users, non-can email w job accounting on.

IMG_3651.JPGIMG_3657.JPGIMG_3653.JPGIMG_3655.JPG

What am I doing wrong? Failed to configure? Feel like it's something simple!

TIA

[bsm2]

Re: CS3550ci Enabling " Job Accounting " broke " Send to Email "

User name does not match sender

[Blizzoo]

Re: CS3550ci Enabling " Job Accounting " broke " Send to Email "

Job Accounting is activating a security option that to me looks like is trying to authenticate the logged in user with the smtp you posted instead of using the one set into device. Isn't there a setting to lock the sender address somewhere? Just throwing and idea...

[bsm2]

Re: CS3550ci Enabling " Job Accounting " broke " Send to Email "

Normally its not an issue check settings in Job accounting
Something on that should not be.

[bsm2]

Re: CS3550ci Enabling " Job Accounting " broke " Send to Email "

Authentication should be off
Job accounting on

[BillyCarpenter]

Re: CS3550ci Enabling " Job Accounting " broke " Send to Email "

Anyone have a solution for why enabling "Job Accounting" makes the email SMTP/POP3 values invalid
with regards to "Send to Email"?

KNOW!!! the settings work when "Job Accounting" disabled. Sends scan to emails like a champ with copier email account info.

KNOW!!! Individual users are setup as Administrators with NO "Restrict Usage" .... including "Send Restriction:"


Only 7 users, non-can email w job accounting on.

[ATTACH=CONFIG]47623[/ATTACH][ATTACH=CONFIG]47624[/ATTACH][ATTACH=CONFIG]47625[/ATTACH][ATTACH=CONFIG]47626[/ATTACH]

What am I doing wrong? Failed to configure? Feel like it's something simple!

TIA

What message are you getting on the screen when you try to send an email?

[BillyCarpenter]

Re: CS3550ci Enabling " Job Accounting " broke " Send to Email "

Authentication should be off
Job accounting on

Agreed. Using both is pointless.

[BillyCarpenter]

Re: CS3550ci Enabling " Job Accounting " broke " Send to Email "

Actually, I don't think job accounting has anything to so with smtp - sending an email. I just activated job accounting and authorization and I'm able to send an email just fine. You may, however, want to check your send security settings.

PS - If all else fails reset the machine back to factory default and start over.


Capture.JPG

[AColbe01]

Re: CS3550ci Enabling " Job Accounting " broke " Send to Email "

Actually, I don't think job accounting has anything to so with smtp - sending an email. I just activated job accounting and authorization and I'm able to send an email just fine. You may, however, want to check your send security settings.

PS - If all else fails reset the machine back to factory default and start over.


[ATTACH=CONFIG]47629[/ATTACH]

Thought about that, talked w Kyocera tech support and there have been about 15 firmware updates since production (this one is @ production)

[AColbe01]

Re: CS3550ci Enabling " Job Accounting " broke " Send to Email "

What message are you getting on the screen when you try to send an email?

the first pic is the panel showing issue with smtp /pop3

[AColbe01]

Re: CS3550ci Enabling " Job Accounting " broke " Send to Email "

Actually, I don't think job accounting has anything to so with smtp - sending an email. I just activated job accounting and authorization and I'm able to send an email just fine. You may, however, want to check your send security settings.

PS - If all else fails reset the machine back to factory default and start over.


[ATTACH=CONFIG]47629[/ATTACH]

Thank you for posting the pic! I haven't seen THAT! screen! possibly from an update to one of the firmwares?

[BillyCarpenter]

Re: CS3550ci Enabling " Job Accounting " broke " Send to Email "

the first pic is the panel showing issue with smtp /pop3

I can't read it, image is too small.

[BillyCarpenter]

Re: CS3550ci Enabling " Job Accounting " broke " Send to Email "

Thank you for posting the pic! I haven't seen THAT! screen! possibly from an update to one of the firmwares?

You're working with the 0 series. I'm working with the 1 series but I think the setting are the same. From the homescreen go to Security Settings and then Send Security


Sorry, I forgot the Homescreen is different on the 0 series. You'll have to look around in the settings for it. I don't have a 3550 in the shop.