Kyocera M6635cidn F237

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  • Thayer
    Trusted Tech

    100+ Posts
    • Dec 2017
    • 107
    #1

    Kyocera M6635cidn F237

    Hello All,

    M6635cidn with random F237 errors.
    Updated firmware, changed network locations and computers

    (2) Main PWB Assy have been installed, before given to me!

    I see give that code after the scan is done, and display say "scanning originals".
    Update, I have been scanning 12 pages. When this happens all 12 pages have gone through adf, but shows 11 pages. Then codes out machine.

    Thoughts??

    Thanks
    Tags: code, display, f237, give, m6635cidn
    • Scott
      Trusted Tech

      Site Contributor
      100+ Posts
      • Dec 2009
      • 185
      #2
      Re: Kyocera M6635cidn F237

      corrupt print file, every "F" code I've seen is a corrupt print file

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22699
          #3
          Re: Kyocera M6635cidn F237

          When scanning? That's a new one.

          What type of scanning?: Email, SMB, FTP, USB stick, other, some combination?
          If email, maybe file size is an issue?: color, 600dpi, Photo, etc. Memory or HDD?

          An error is detected at the Image processing section. DDR2 memory check. A certain part of the memory may be faulty. The frequency of failure occurrence is dependent on the frequency of access to the faulty bit. The ASIC may be faulty if the memory is not.
          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Thayer
              Trusted Tech

              100+ Posts
              • Dec 2017
              • 107
              #4
              Re: Kyocera M6635cidn F237

              I'm scanning to folder, B&W single sided. And it's random when it will code out. No printing!

                Comment

                • tmaged
                  Owner/Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Oct 2008
                  • 1813
                  #5
                  Re: Kyocera M6635cidn F237

                  I'm guessing if you watch the folder it's going in to, you'll probably see the ~temp file. Double check that the HDD isn't close to being full, and it has credentials to be able to fully write to the drive.
                  I'd also try a different computer to isolate it to a specific PC or machine issue.
                  Hope that helps !
                  -Tony
                  www.dtios.com
                  Become a fan on Facebook

                    Comment

                    • Thayer
                      Trusted Tech

                      100+ Posts
                      • Dec 2017
                      • 107
                      #6
                      Re: Kyocera M6635cidn F237

                      We have this machine in house for testing, customer has loaner onsite with no issues.

                      I have this machine connected to my computer in house.
                      Same error code that customer was getting.
                      Scan to folder, no HDD on machine.

                      Next step, boss says to call Kyocera.

                        Comment

                        • KyoServiceManager
                          Technician
                          • Oct 2017
                          • 30
                          #7
                          Re: Kyocera M6635cidn F237

                          Did you ever find a solution for this? I have a 356ci doing the same thing. There is a correction for this code in the previous firmware but this machine has the latest firmware and it started this issue a few weeks ago. The occurrences are random and happens when trying to use the doc feeder copying, faxing, or scanning.
                          "If a cluttered desk is a sign of a cluttered mind, of what, then, is an empty desk a sign?" -Einstein

                            Comment

                            • Thayer
                              Trusted Tech

                              100+ Posts
                              • Dec 2017
                              • 107
                              #8
                              Re: Kyocera M6635cidn F237

                              My fix was replacing the document feeder. We never figured out what was wrong with the Doc feeder. But new one fixed issue.

                                Comment

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