Had a call that a NEW Kyocera TASKalfa 8373ci was jamming all the time and the customer wanted another machine. Tech went out and made about 50 copies on the machine and they printed OK. Tried to send a print job to the machine and it jammed. removed the jam and tried to print again and looked at the Orientation and it was set to Landscape. He tried to change it to Portrait and it would not let him. The looked at the driver and saw that is was using the Microsoft IPP Class Driver. He changed it to the KX driver and it now prints and no jams.
Went to a call this morning on a HP LaserJet Pro MFP M283fdw that was printing a greenish shading on the color prints. Looked the printer over and saw nothing wrong and did a copy test print and it looked OK. Then went and looked at the driver and saw it was using the MS IPP Class Driver. Changed it back to the HP driver and now it prints OK again.
SO if you are having printing issues with your printer look at the driver first. Microsoft updates are changing the drivers.
Went to a call this morning on a HP LaserJet Pro MFP M283fdw that was printing a greenish shading on the color prints. Looked the printer over and saw nothing wrong and did a copy test print and it looked OK. Then went and looked at the driver and saw it was using the MS IPP Class Driver. Changed it back to the HP driver and now it prints OK again.
SO if you are having printing issues with your printer look at the driver first. Microsoft updates are changing the drivers.
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