[Jamming] Broken Plastic on Kyocera DP-7170 Causing Jams

[copytech2242]

Hi! This is my first post here, so I apologize if it's too long. There's a shortened version down at the bottom if you prefer to read that.

I'm a service tech in my area and primarily work on Kyocera machines.

The problems I deal with are usually easy to fix, but this is a new one for me and it's something that isn't covered in the service manual.

I was recently onsite at a client that had a CopyStar 3554ci with a DP-7170 installed. They had called me out because of consistent jams within the DP.

After running getting a couple of jams at the same spot, I noticed that the paper is getting caught on a rough edge caused by a broken plastic guide on the guide conveyor left (303M424221).

I have the service manual for this machine and the document processor, but there's nothing that illustrates the complete teardown of the document processor or how to replace this specific part. From the look of things, there are alot of pieces that need to be removed beforehand and being able to see a guide beforehand would be ideal.

Any ideas on this? Thanks!

Sorry of this format isn't typical. This is my first post here.

Condensed Version
- 3554ci Jamming in DP-7170
- Broken Piece on Guide Conveyor Left (303M424221) Causes the Jams
- Before This, I've Only Done "Routine" Replacements on this DP
- Service Manual Doesn't Have Full Disassembly Steps or Guide for Replacement of Broken Piece
- Thanks for any insight you can offer on the repair process!

Jam Pictures
IMG_3675.jpg
IMG_3672.jpg

[Ropariva]

Yes, as you say, there is a lot to strip down to get to the feed area of these ADFs but they are relatively simple units and come apart and go back together quite easily despite looking like a Lego explosion.
You could try re shaping that guide in situ as a temporary or possibly even permanent fix. Will need to be smoothed down and sanded to an almost polished surface to allow paper to ride across it without catching. I’ve done similar many times over the years.

[Aneurysm]

Hi! This is my first post here, so I apologize if it's too long.

As a non-technical reviewer I would say your first post was outstanding. It had accurate model numbers, part numbers, steps you had already taken, and good photos of the issue you asked about. Seriously, it's way better than most. Welcome to the site!