Anyone had issues with 6002 model constantly grinding due to waste toner box backing?

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  • Necrocannibal
    Trusted Tech

    100+ Posts
    • May 2008
    • 203

    #1

    Anyone had issues with 6002 model constantly grinding due to waste toner box backing?

    We have this one machine that we have probably put five of these in in the last 6 months or so. It will work for a while and then back up and grind again. We even replaced the waste toner assembly the waste toner bottle goes into with a new one. Not sure what is causing this but everything looks to be working fine and then a month or so later it starts grinding again.
  • ihatefinishers13
    Senior MFP Technician

    500+ Posts
    • Feb 2020
    • 635

    #2
    Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

    Originally posted by Necrocannibal
    We have this one machine that we have probably put five of these in in the last 6 months or so. It will work for a while and then back up and grind again. We even replaced the waste toner assembly the waste toner bottle goes into with a new one. Not sure what is causing this but everything looks to be working fine and then a month or so later it starts grinding again.
    Did you also replace the section in the main drive that houses the waste toner hopper? Or did you just replace the waste box unit on the lower left of the machine(would be the same as just replacing the waste bottle...)?

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    • Necrocannibal
      Trusted Tech

      100+ Posts
      • May 2008
      • 203

      #3
      Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

      Originally posted by ihatefinishers13
      Did you also replace the section in the main drive that houses the waste toner hopper? Or did you just replace the waste box unit on the lower left of the machine(would be the same as just replacing the waste bottle...)?
      Yes we replaced both units, the one on the side and the one in the back. The one in the back of the machine is the one that has been done multiple times.

      Comment

      • ihatefinishers13
        Senior MFP Technician

        500+ Posts
        • Feb 2020
        • 635

        #4
        Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

        Originally posted by Necrocannibal
        Yes we replaced both units, the one on the side and the one in the back. The one in the back of the machine is the one that has been done multiple times.
        Genuine toner? Also, how new are the DV units? We've had a couple issues with the waste section of the transfer unit not emptying correctly, and only one or two machines with the waste sections of the machine backing up.

        Sounds like a logic issue if it isn't emptying. What has Kyocera support suggested?

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        • Necrocannibal
          Trusted Tech

          100+ Posts
          • May 2008
          • 203

          #5
          Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

          Originally posted by ihatefinishers13
          Genuine toner? Also, how new are the DV units? We've had a couple issues with the waste section of the transfer unit not emptying correctly, and only one or two machines with the waste sections of the machine backing up.

          Sounds like a logic issue if it isn't emptying. What has Kyocera support suggested?
          I gave up talking with them about anything a long time ago. Developer possibly might be something to look into if it happens again, we use OEM toner.

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          • ihatefinishers13
            Senior MFP Technician

            500+ Posts
            • Feb 2020
            • 635

            #6
            Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

            Originally posted by Necrocannibal
            I gave up talking with them about anything a long time ago. Developer possibly might be something to look into if it happens again, we use OEM toner.
            Can't blame you there. One or two are good, the rest were useless.

            What about the main drive unit? I know you've replaced the hopper unit attached to the main drive, but that's what drives that unit to empty. Also, calibrating the color, including running the transfer unit replacement setting in U410/469/464 - I forget which one has it - resets the values of the transfer unit. The rest of the calibrations will hopefully help with the amount of toner being laid down. I assume you already did calibrations, but I always stick by the KISS method, as well as easiest/most logical things first.

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            • Necrocannibal
              Trusted Tech

              100+ Posts
              • May 2008
              • 203

              #7
              Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

              Originally posted by ihatefinishers13
              Can't blame you there. One or two are good, the rest were useless.

              What about the main drive unit? I know you've replaced the hopper unit attached to the main drive, but that's what drives that unit to empty. Also, calibrating the color, including running the transfer unit replacement setting in U410/469/464 - I forget which one has it - resets the values of the transfer unit. The rest of the calibrations will hopefully help with the amount of toner being laid down. I assume you already did calibrations, but I always stick by the KISS method, as well as easiest/most logical things first.
              We swapped the whole unit the first time from a working machine because we didn't have the waste unit, it was the first time it happened. I am not sure on developer though so I am going to look into that, the machine is a 6002 so no color.

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              • ihatefinishers13
                Senior MFP Technician

                500+ Posts
                • Feb 2020
                • 635

                #8
                Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

                Originally posted by Necrocannibal
                We swapped the whole unit the first time from a working machine because we didn't have the waste unit, it was the first time it happened. I am not sure on developer though so I am going to look into that, the machine is a 6002 so no color.
                Sorry, meant calibrating the color as in the image, my bad.

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                • Necrocannibal
                  Trusted Tech

                  100+ Posts
                  • May 2008
                  • 203

                  #9
                  Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

                  Originally posted by ihatefinishers13
                  Sorry, meant calibrating the color as in the image, my bad.
                  No worries, I understand. I'll ask the techs if they have been doing that, even though I stress it to be done on every call already.
                  Last edited by Necrocannibal; 01-03-2024, 08:57 PM.

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                  • tmaged
                    Owner/Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Oct 2008
                    • 1863

                    #10
                    Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

                    The waste toner bottle unit, waste toner hopper unit (behind main drive), feed drive unit and Primary belt should all be done at once. I've tried doing fewer, but ended up going back and doing them all.
                    Hope that helps !
                    -Tony
                    www.dtios.com
                    Become a fan on Facebook

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                    • KYO_OEM
                      Senior Tech

                      500+ Posts
                      • Aug 2011
                      • 699

                      #11
                      Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

                      from my experience the amount of stucking waste decreased dramatically after mounting from new waste box unit and usage from factory data instead of manual calibration.
                      Did techs followed bulletin M011_2V8_0053?
                      Attached Files

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                      • JVergin
                        Service Tech / IT Rep

                        100+ Posts
                        • Jan 2009
                        • 216

                        #12
                        Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

                        The feed drive unit drives the waste auger on the main drive unit. Since it's backed up so many times, maybe there's an issue with one of the gears in the feed drive assembly. missing teeth or a broken gear?

                        Comment

                        • Necrocannibal
                          Trusted Tech

                          100+ Posts
                          • May 2008
                          • 203

                          #13
                          Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

                          Originally posted by KYO_OEM
                          from my experience the amount of stucking waste decreased dramatically after mounting from new waste box unit and usage from factory data instead of manual calibration.
                          Did techs followed bulletin M011_2V8_0053?
                          I didn't know this bulletin existed, thanks.

                          Comment

                          • Necrocannibal
                            Trusted Tech

                            100+ Posts
                            • May 2008
                            • 203

                            #14
                            Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

                            Originally posted by JVergin
                            The feed drive unit drives the waste auger on the main drive unit. Since it's backed up so many times, maybe there's an issue with one of the gears in the feed drive assembly. missing teeth or a broken gear?
                            They all seemed fine, I think KYO found the answer with the bulletin.

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                            • Stooey1871
                              Technician
                              • Aug 2022
                              • 17

                              #15
                              Re: Anyone had issues with 6002 model constantly grinding due to waste toner box back

                              I second that. Waste Bottle, Bottle holder, Waste hopper behind drive unit and feed drive unit. We have found old bottles wear out and creep forward enough to back up the waste. Make sure to feel test the vertical agitator in the black hose tube to the waste unit when re assembling new system also, to make sure its not seized up on install.

                              Not a great fan of this system, please bring back a simple waste bottle with full window and air bubble.

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