Hello Copy Techs,
Been a while since I've used this account, but I really need help. I am having problems with one of our scanners. The machine scans the documents, and then it sends the documents to the computer. But when they check on the computer for where the soft copy of where the scanned documents are normally sent, they do not find it any where. The other problem that I am having is that I am trying to uninstall the scanner user software on some of the computers to reinstall them again, but the computers give an error stating that the software is still running and that I need to stop it first, but when I try to stop it, it gives me another message stating that I do not have administrative privileges, but the problem is the account that I am using on my computer is the only account that was created and so it is the administrative account for the computer. Need assistance soon please.
Thanks.
Been a while since I've used this account, but I really need help. I am having problems with one of our scanners. The machine scans the documents, and then it sends the documents to the computer. But when they check on the computer for where the soft copy of where the scanned documents are normally sent, they do not find it any where. The other problem that I am having is that I am trying to uninstall the scanner user software on some of the computers to reinstall them again, but the computers give an error stating that the software is still running and that I need to stop it first, but when I try to stop it, it gives me another message stating that I do not have administrative privileges, but the problem is the account that I am using on my computer is the only account that was created and so it is the administrative account for the computer. Need assistance soon please.
Thanks.