Kyocera Mita KM2560 + finisher DF730 deceived jams !!

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  • alsi5
    Technician

    50+ Posts
    • Sep 2010
    • 51

    #1

    [Jamming] Kyocera Mita KM2560 + finisher DF730 deceived jams !!

    Hi, i have problem with kyocera mita 2560 with df730. When i want to print on finisher tray then shows immediately paper jam (but paper don't leave paper tray). When i print without finisher there aren't any problems. Could it be a firmware issue? there is fimrware 2H0_2F00.010.029 2008.02.27

    The finisher serial number URB6X08370 CODE 200610

    Could somebody send me newest polish firmware to KM2560?
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 23008

    #2
    Re: Kyocera Mita KM2560 + finisher DF730 deceived jams !!

    Jam codes? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • Zackuth
      Trusted Tech

      250+ Posts
      • Aug 2009
      • 448

      #3
      Re: Kyocera Mita KM2560 + finisher DF730 deceived jams !!

      On tray A, on a ledge just above the center paper holder finger is a small black pad. Take your finger and clean the pad off and then clean the sensor above it. I had a similar problem where paper would exit and then jam up. The problem was the black pad was dusty, not enough reflection off the pad to initiate a jam, but enough to make the machine think that paper was still there.
      If at first you don't succeed, redefine success

      Comment

      • alsi5
        Technician

        50+ Posts
        • Sep 2010
        • 51

        #4
        Re: Kyocera Mita KM2560 + finisher DF730 deceived jams !!

        Finisher was mounted with two different machines and give the same symptoms. I've also tried different finishers df730 ;/

        Comment

        • GESPAGE
          Technician
          • May 2011
          • 40

          #5
          Re: Kyocera Mita KM2560 + finisher DF730 deceived jams !!

          Originally posted by alsi5
          Finisher was mounted with two different machines and give the same symptoms. I've also tried different finishers df730 ;/
          dernier firmware:
          KM-2560_3060 Firmware History


          Version: v03.00.0020_(2011-05-22)

          Main Frame Version
          Main FW 2H0_2F00.039.001
          MMI FW 2H0_7A00.039.001
          Engine FW 2H0_1000.014.001
          FAX FW 3KH_5100.012.001
          VER_FAXBOOT(M2) 3KH_5000.001.022 (NEW)
          VER_FAXAPL (M2) 3KH_5100.N05.002 (NEW)

          <Notes>
          Please upgrade MAIN/MMI to this version at the same time with a CF Card .

          The version of models with the old panel PCB and with the new
          panel PCB is displayed as follows. (The last six figures are the
          same)
          Models with the old panel PCB? 2H0_7000.***.***
          Models with the new panel PCB? 2H0_7A00.***.***

          <Changes>
          1. Measures against the external phone set (FAX M2 - KMJ only)

          <SB>
          The following service bulletins apply to this version:
          SB-3KH-0013-B310

          Comment

          • alsi5
            Technician

            50+ Posts
            • Sep 2010
            • 51

            #6
            Re: Kyocera Mita KM2560 + finisher DF730 deceived jams !!

            So i have to upgrade firmware? Unfortunately i don't have Kyocera authorization so i can't download biuletin's and firmware's

            Comment

            • GESPAGE
              Technician
              • May 2011
              • 40

              #7
              Re: Kyocera Mita KM2560 + finisher DF730 deceived jams !!

              Originally posted by alsi5
              So i have to upgrade firmware? Unfortunately i don't have Kyocera authorization so i can't download biuletin's and firmware's
              Free - Envoyez vos documents

              The file will be accessible at the following address

              Comment

              • alsi5
                Technician

                50+ Posts
                • Sep 2010
                • 51

                #8
                Re: Kyocera Mita KM2560 + finisher DF730 deceived jams !!

                Thanks but in "_History_KM_2560_3060_v.03.00.0020_(2011-05-22)" i do not see anything about finisher

                Comment

                • GESPAGE
                  Technician
                  • May 2011
                  • 40

                  #9
                  Re: Kyocera Mita KM2560 + finisher DF730 deceived jams !!

                  Originally posted by alsi5
                  Thanks but in "_History_KM_2560_3060_v.03.00.0020_(2011-05-22)" i do not see anything about finisher
                  firmware DF730
                  Attached Files

                  Comment

                  • alsi5
                    Technician

                    50+ Posts
                    • Sep 2010
                    • 51

                    #10
                    Re: Kyocera Mita KM2560 + finisher DF730 deceived jams !!

                    Hi, firmware for engine, main and MMI works great but for the DF730 give error... :/ could you send me another???

                    Comment

                    • GESPAGE
                      Technician
                      • May 2011
                      • 40

                      #11
                      Re: Kyocera Mita KM2560 + finisher DF730 deceived jams !!

                      Originally posted by alsi5
                      Hi, firmware for engine, main and MMI works great but for the DF730 give error... :/ could you send me another???
                      KM-2540 KM-3040 History:

                      Version 05.01.0010 (2009-10-13)

                      Main Frame Version
                      Main FW 2JB_2000.005.011 (NEW)
                      Engine FW 2JB_1000.014.003 (NEW)
                      LANGUAGE 2JB_81XE.002.001 (NEW)
                      Printer FS 2JC_3F00.005.002 (NEW)

                      Option Version
                      DP-670 3K5_9500.006.001 (NEW)
                      DF-730 5H1_9200.002.009 (NEW)
                      FAX (P) 3LH_5100.003.001 (NEW)

                      <Notes>
                      This is the first package created by KME.
                      It contains all options for the MFP.

                      Please read the HowToUpdateFirmware.txt

                      <Changes>
                      Measures against the error after completing the U411
                      Errormessage appeared after a successfull completion
                      of U411.

                      <SB>
                      The following Servcie bulletins apply to this
                      version:
                      SB-9114

                      ************************************************** ********
                      * Previous versions have not been delivered as packages. *
                      ************************************************** ********

                      Comment

                      • GESPAGE
                        Technician
                        • May 2011
                        • 40

                        #12
                        Re: Kyocera Mita KM2560 + finisher DF730 deceived jams !!

                        Originally posted by alsi5
                        Hi, i have problem with kyocera mita 2560 with df730. When i want to print on finisher tray then shows immediately paper jam (but paper don't leave paper tray). When i print without finisher there aren't any problems. Could it be a firmware issue? there is fimrware 2H0_2F00.010.029 2008.02.27

                        The finisher serial number URB6X08370 CODE 200610

                        Could somebody send me newest polish firmware to KM2560?
                        Manuel DF730DF-730.pdf

                        Comment

                        • alsi5
                          Technician

                          50+ Posts
                          • Sep 2010
                          • 51

                          #13
                          Re: Kyocera Mita KM2560 + finisher DF730 deceived jams !!

                          Originally posted by GESPAGE
                          KM-2540 KM-3040 History:

                          Version 05.01.0010 (2009-10-13)

                          Main Frame Version
                          Main FW 2JB_2000.005.011 (NEW)
                          Engine FW 2JB_1000.014.003 (NEW)
                          LANGUAGE 2JB_81XE.002.001 (NEW)
                          Printer FS 2JC_3F00.005.002 (NEW)

                          Option Version
                          DP-670 3K5_9500.006.001 (NEW)
                          DF-730 5H1_9200.002.009 (NEW)
                          FAX (P) 3LH_5100.003.001 (NEW)

                          <Notes>
                          This is the first package created by KME.
                          It contains all options for the MFP.

                          Please read the HowToUpdateFirmware.txt

                          <Changes>
                          Measures against the error after completing the U411
                          Errormessage appeared after a successfull completion
                          of U411.

                          <SB>
                          The following Servcie bulletins apply to this
                          version:
                          SB-9114

                          ************************************************** ********
                          * Previous versions have not been delivered as packages. *
                          ************************************************** ********

                          I've got information after upgrading firmware that Updated was only Main PWB engine PWB and MMI but finisher NOT

                          Comment

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