Cant Reset F248 Error On Kyocera FS6525

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  • eholyst
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    @tecchie- If this machine is only a year old you should either be able to get the board replaced under warranty or at least get a repair board which should be half the cost of the new board you listed.

    Leave a comment:


  • Levus76
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    Originally posted by tecchie
    I have a customer with a Kyocera FS6525 with a F248 error. After researching the error I realize a firmware upgrade is necessary. The problem Im having is rebooting the copier doesn't reset the code. It will warm up and come to ready only to return with the error a few seconds after. Ive tried unplugging network cable and restarting and when it does come to ready quickly checking the print queue shows no print job at all to kill. No print job in the customers computer either. Rebooted computer to make sure their was no phantom print job somewhere and unplugged overnight. Still comes back. Tried to upgrade firmware even with the error coming up but firmware upgrade stalls when error comes up. Cant get into service mode either.


    Is their a way to reset machine to reset error so I can upgrade firmware. Thanks in advance. Fairly new machine. Hope I don't have to replace controller and explain that to customer...
    If the MFP is booting okay and working okay with the UTP network cable pulled out, then apart from firmware issue, bad print job, some malware or virus can cause this F245 and F248 errors too. Those are communicating on the network with the MFP and are causing these kind of error codes.

    I was experiencing it before and i recommend you to run "adwcleaner" on the customer's pc once. It's a tiny utilitiy and the process is really fast.
    For me it saved tons of guessing and work hours.

    Leave a comment:


  • Kyo fan
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    Had same problem few weeks ago. I'm afraid you're gonna have to replace main pwb.

    Leave a comment:


  • subaro
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    something i just thought of

    google for lpr jar utility,download and run it. then use notepad to and input the prescribe command for engine reset. google for it also or look on the search here.

    open the utility and input ip address of the machine and the path to the notepad file and have this ready.

    as soon as the machine boots up send the command.

    You are right, no hdd on this machine and memory is built in with option slot for upgrade.... but f248 all point to memory buffers. so either the internal memory ram has gone bad or main board failure. the engine reset is just a shot, but i have seen that do miracles when i thought all is lost. Also see if you have a memory upgrade and install it on the machine and cross fingers.

    Leave a comment:


  • tecchie
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    Thanks Guys

    You are correct. NIC cable is unplugged and kept unplugged through the boot process. I have also tried opening side and/or front door to try force the firmware update through. Still no go. The one suggestion I haven't tried as of yet is the emergency update. No HDD on this model. I believe that was an upgrade that was never added. I also don't remember seeing a memory card (maybe I just overlooked it). There is a memory slot for one but no card.

    im really hoping that my only choice is not a board replacement at $895.00 my cost. That's really going to be tough to explain to my customer with a machine less than a year old why they're in need of such an expensive repair. This all started from what im guessing is a corrupt print job. Customer was printing at the time of initial error. We haven't been able to clear it since.

    Thanks for all the suggestions. Unfortunately nothings worked so far. I would like to solve this without replacing pcb in case anybody has this issue down the road. But as you know we need to get the customer up and running asap.

    Leave a comment:


  • jmaister
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    like those that have stated, reboot the machine WITHOUT the network cable, no error, pls proceed to RESTART PRINTER SPOOLER on suspected workstation under "windows services" or "services.msc" (network cable is still left unplugged)

    sometimes you can see the job stuck on queue, sometimes you cant as its gone.


    are you sure its from ONE particular computer?

    can you see the file name from the Print log and traceback from there?


    but with the cable unplugged the code shows up... oh dear. (some of us havent seen this scenario yet, hence we asking to confirm)
    Last edited by jmaister; 04-25-2015, 09:50 AM.

    Leave a comment:


  • bronco31
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    RAM memory is cleared when MFP is power cycled... but hard drives hold data... (previously spooled print jobs)
    does it have a HD?

    we're absolutely clear about this right? the machine is powered up WITHOUT the ethernet cable plugged in.. and then it throws the code...?

    Leave a comment:


  • subaro
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    Find the computer that's sending the print job and delete from queue. I always see this code when customers are printing from a website using internet explorer.

    I agree with the above. But he said the code is popping up even with the nic cable uplugged and the machine print que has no jobs. Also cannot upgrade firmware.
    Therefore i posted the emergency upgrade method that i found in the sm.


    One more thought came to memory. Open side door and leave open. power up machine and go to service mode and do u21.

    let us know.

    Leave a comment:


  • cm79
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    Originally posted by subaro
    Not sure how you are doing the f/w upgrade. But use usb stick with network cable unplug. If you are still getting the message this method, then try replacing the memory dimm

    Emergency-UPDATE
    If the device is accidentally switched off and upgrading was incomplete, upgrade becomes impossible from a
    USB flash device.
    In that case, retry upgrading after recovering the software by following the procedure below.
    Preparation
    The CF memory card must be formatted in FAT or FAT32 in advance.
    Extract the main firmware to download from the file.
    Rename the file which was extracted from the archive. [DL_CTRL.2MW] to [KM_EMRG.2MW]
    Copy the all extracted files to the root of the CF memory.
    Procedure
    1. Turn the main power switch off.
    2. Install the CF memory card which contains
    the firmware onto the main PWB.
    3. Turn the main power switch on.
    4. Rewriting of the PWB software will start
    for restoration.
    The memory and attention LEDs will be
    blinking.
    5. Only the Memory LED will be blinking
    when rewriting is successful.
    * : Only the Attention LED will be blinking
    when rewriting is failed.
    6. Turn the main power switch off.
    7. Wait for several seconds and then
    remove the CF memory from the main
    PWB.
    8. Extract the firmware to download from
    the archive and copy to the root of the
    USB flash device.
    NOTE: Deletes the "ES_SKIP.on" file
    When it is contained directly under the
    USB memory.
    Figure 1-6-2
    9. Insert the USB flash device in which the
    firmware was copied into the slot on the
    machine.
    10. Perform steps 3 to 8 on the previous
    page.
    11. Turn the main power switch on.
    12. Perform maintenance item U000 (Print
    a maintenance report) to check that the
    version of ROM U109 has been
    upgraded.
    Find the computer that's sending the print job and delete from queue. I always see this code when customers are printing from a website using internet explorer.

    Leave a comment:


  • subaro
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    Not sure how you are doing the f/w upgrade. But use usb stick with network cable unplug. If you are still getting the message this method, then try replacing the memory dimm

    Emergency-UPDATE
    If the device is accidentally switched off and upgrading was incomplete, upgrade becomes impossible from a
    USB flash device.
    In that case, retry upgrading after recovering the software by following the procedure below.
    Preparation
    The CF memory card must be formatted in FAT or FAT32 in advance.
    Extract the main firmware to download from the file.
    Rename the file which was extracted from the archive. [DL_CTRL.2MW] to [KM_EMRG.2MW]
    Copy the all extracted files to the root of the CF memory.
    Procedure
    1. Turn the main power switch off.
    2. Install the CF memory card which contains
    the firmware onto the main PWB.
    3. Turn the main power switch on.
    4. Rewriting of the PWB software will start
    for restoration.
    The memory and attention LEDs will be
    blinking.
    5. Only the Memory LED will be blinking
    when rewriting is successful.
    * : Only the Attention LED will be blinking
    when rewriting is failed.
    6. Turn the main power switch off.
    7. Wait for several seconds and then
    remove the CF memory from the main
    PWB.
    8. Extract the firmware to download from
    the archive and copy to the root of the
    USB flash device.
    NOTE: Deletes the "ES_SKIP.on" file
    When it is contained directly under the
    USB memory.
    Figure 1-6-2
    9. Insert the USB flash device in which the
    firmware was copied into the slot on the
    machine.
    10. Perform steps 3 to 8 on the previous
    page.
    11. Turn the main power switch on.
    12. Perform maintenance item U000 (Print
    a maintenance report) to check that the
    version of ROM U109 has been
    upgraded.

    Leave a comment:


  • tecchie
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    No fax option and if I try to update firmware it starts but I then get a cntrl error when code comes back.

    Leave a comment:


  • subaro
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    Do you have a fax option installed. if so, try removing the card and boot the machine. IF its comes ready then update f/w and reinstall fax card.

    If fact remove any other option that the mcahine may have and update firmware if the machine comes ready.

    Leave a comment:


  • copydocinc
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    sim 21 ?

    Leave a comment:


  • tecchie
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    Cant get that far. Jumps back into the F248 a few seconds after warm up.

    Leave a comment:


  • copydocinc
    replied
    Re: Cant Reset F248 Error On Kyocera FS6525

    You could also run sim 21 to initialize memory, but you might have to reinstall ip address info etc.

    Leave a comment:

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