In a jam... Brother MFC-L8850CDW...

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  • saibajustica
    Technician
    • Mar 2018
    • 20
    #1

    In a jam... Brother MFC-L8850CDW...

    On site right now. Brother MFC-L8850CDW is set up on the WiFi network as is the PC (win7). Goinh through the set up and the PC isn't finding the unit. Sorry for the tizzy.

    Enviado de meu LG-X240 usando Tapatalk
    Tags: None
    • oeshuron
      Trusted Tech

      250+ Posts
      • May 2008
      • 259
      #2
      Re: In a jam... Brother MFC-L8850CDW...

      Only two machines on the network? Is the router configured with wireless client isolation? Can you check with a wired machine or connect your phone to the network and see if your phone can see it?

        Comment

        • Blizzoo
          Senior Tech

          Site Contributor
          500+ Posts
          • Aug 2013
          • 586
          #3
          Re: In a jam... Brother MFC-L8850CDW...

          Download the Quick Setup Guide and follow the instructions from there for Network connectivity in case you missed them.
          Defects are simple, our mind is complicated

            Comment

            • saibajustica
              Technician
              • Mar 2018
              • 20
              #4
              Re: In a jam... Brother MFC-L8850CDW...

              Originally posted by oeshuron
              Only two machines on the network? Is the router configured with wireless client isolation? Can you check with a wired machine or connect your phone to the network and see if your phone can see it?
              Not sure, gonna have to return in the morning. I was in a crazy rush with the client. Thanks for the suggestions, I've made notes and will look into those.

              Enviado de meu LG-X240 usando Tapatalk

                Comment

                • oeshuron
                  Trusted Tech

                  250+ Posts
                  • May 2008
                  • 259
                  #5
                  Re: In a jam... Brother MFC-L8850CDW...

                  Make sure both PC and machine pull IP from same Subnet (192.168.1.*** or 192.168.0.***) if using DHCP although once determining subnet from DHCP should find an IP you can assign statically. If there is no IT person/dept to provide you one you can usually determine an available IP by looking at the address given automatically.

                  Example:

                  You connect the printer and the ip given is 192.168.1.115. This means the subnet is 192.168.1.*** and if the subnet mask is 255.255.255.0 the allowable IP's range from 192.168.1.2 to 192.168.1.255. Odds are if they have a consumer based router the DHCP server is giving out addresses starting at 192.168.1.100. This means anything under 1.100 should be available to assign statically. You can test this by running a ping command from the computer (assuming it is on the same subnet or there is no firewall blocking the connection to the wireless). If you ping 192.168.1.98 and there is no response you can set the printer to the following:

                  IP: 192.168.1.98
                  Subnet: 255.255.255.0
                  Gateway: 192.168.1.1

                  The subnet mask and gateway can be verified by looking at the ip configuration of the pc as well.

                  Also make sure you are using their private wireless as most public/guest wifi is fire-walled from the rest of the network and will not have connection.

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