Epson Workforce Wf-c 20590 white stripes and ink smudge

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  • Codex
    Senior Tech

    500+ Posts
    • May 2008
    • 683
    #1

    Epson Workforce Wf-c 20590 white stripes and ink smudge

    Memento Audere Semper
    Tags: None
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: Epson Workforce Wf-c 20590 white stripes and ink smudge

      do a complete head cleaning.. may take a few times.

      are you using genuine OEM ink?

      make sure an AC vent isn't blowing on it

        Comment

        • Codex
          Senior Tech

          500+ Posts
          • May 2008
          • 683
          #3
          Re: Epson Workforce Wf-c 20590 white stripes and ink smudge

          Originally posted by Phil B.
          do a complete head cleaning.. may take a few times.

          are you using genuine OEM ink?

          make sure an AC vent isn't blowing on it
          We use only original Epson ink... And there is no AC.... I'm going mad... The customer is angry.... And no help from Epson

          Inviato dal mio SM-G935F utilizzando Tapatalk
          Memento Audere Semper

            Comment

            • printsolved
              Technician
              • Aug 2023
              • 10
              #4
              Re: Epson Workforce Wf-c 20590 white stripes and ink smudge

              Originally posted by Codex
              We use only original Epson ink... And there is no AC.... I'm going mad... The customer is angry.... And no help from Epson

              Inviato dal mio SM-G935F utilizzando Tapatalk

              Have you tried reducing the density on the print driver?

                Comment

                • NicolaiBL
                  Junior Member
                  • Apr 2021
                  • 3
                  #5
                  Re: Epson Workforce Wf-c 20590 white stripes and ink smudge

                  Hi there.

                  If you say you get no help from Epson. I guess that you are trained on the machines by Epson. They are quite tough on helping non-certified technicians.
                  I would say, that mente motion unit

                    Comment

                    • ihatefinishers13
                      Senior MFP Technician

                      250+ Posts
                      • Feb 2020
                      • 432
                      #6
                      Re: Epson Workforce Wf-c 20590 white stripes and ink smudge

                      Well, your first problem is to get a new sales team. The Epson MFP's are NOT meant for high coverage and/or high quality prints. The tech's on the support line will even tell you that. They're meant for cheap office color text and/or logos.

                      The machines are great, if put in the correct environment, but sales reps see $$$ and don't care what the customer needs vs what the machine can do.

                      That being said, I would definitely try cleaning the surfaces around the print head, as well as all the fricken paper dust underneath it that accumulates. There are also deep clean options that take 15-20 minutes, but I've never run them.

                        Comment

                        • SalesServiceGuy
                          Field Supervisor

                          Site Contributor
                          5,000+ Posts
                          • Dec 2009
                          • 7874
                          #7
                          Re: Epson Workforce Wf-c 20590 white stripes and ink smudge

                          I am only guessing. Have you tried a better quality paper?

                            Comment

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