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When scanning I need to feed one paper at a time cuz it causes paper jams. It eat's two or three papers. I'm suspecting its the feeder roller but how do I locate it? I'm not on site I'm providing remote support. Thanks guys..
Onetek is right. There is a double feed prevention tongue in the ADF. You might check as these get pushed down and stick causing double feeds. In a pinch, you can even flip them over..
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