Anyone else having Op Panel issues on the MP 6002 or MP 7502 series? The touch screen still works, but the hard keys (both sides) do not. i suspect static discharge from the customer, as we had 10 intermediate boards (D131-1461)fail last winter & none over the summer!? A couple machines had multiple boards go out.
Of course Ricoh tells me 'no one has this problem' - but i thought i would check with my cohorts here, and get some honest answers!! The interesting thing is this customer had the previous model (MP 6001) and never shocked an op panel, therefore i suspect something with the USB cables (since these are new on the 6002)
i have tried grounding the machine in various spots (frame to carpet, op panel to frame, etc). Does have a surge protector & checked power. Thanks!!
Of course Ricoh tells me 'no one has this problem' - but i thought i would check with my cohorts here, and get some honest answers!! The interesting thing is this customer had the previous model (MP 6001) and never shocked an op panel, therefore i suspect something with the USB cables (since these are new on the 6002)
i have tried grounding the machine in various spots (frame to carpet, op panel to frame, etc). Does have a surge protector & checked power. Thanks!!
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