Aficio 2018 fax code not in manual

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  • copycart
    Technician

    Site Contributor
    50+ Posts
    • May 2009
    • 97

    #1

    [Error Code] Aficio 2018 fax code not in manual

    I have a 2018 that receives but does not send. The fax error code is 15-02 which is not in the book. This code comes up after pressing the fax key when it turns red and doesn't send. I have a dial tone, and ATT has checked the fax line. I did a fax factory reset clear with no change. I have the latest board #B1685182 and the MPU# B62050508E
  • mikedci
    Trusted Tech

    100+ Posts
    • Jul 2010
    • 227

    #2
    Re: Aficio 2018 fax code not in manual

    15-02 POP3/IMAP4 Mail
    Account Information
    Not Registered
    The POP3/IMAP4 mail account has
    not been registered.
    Register the e-mail account, user
    name, and password.

    Did someone turn internet fax on? or possibly enable h.323 or sip? Assuming the 2018 has these settings...a little before my time so stabbing in the dark here...

    Comment

    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 36745

      #3
      Re: Aficio 2018 fax code not in manual

      Error code 15-02 is listed in the Operators Manual.

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