mpc3501 after firmware failure will not boot up

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  • fshead
    Service Manager

    1,000+ Posts
    • Jan 2009
    • 2376
    #1

    mpc3501 after firmware failure will not boot up

    hi
    i spent yesterday on a mpc 3501 with low count and did the the first two solo updates,engine and system and
    tried to do network and adf together.
    the machine went thru its usual motoins and after 15 mins i went back to check it and it failed loading.
    i rebooted power and i got an error code 40 or 140,i think.
    i tried again and then decided to try without the FW card and installed the original sd card back.
    the machine then would look like it wants to come to ready but nothing but please wait..
    i then removed the HDD and tried again,nothing.
    i then pulled the fuse and disconnected the adf,same problem"please wait.
    is there any way to force firmware?
    does this look like a BICU problem?
    and if so do i need a mpc3501 BICU or can MPC3001 bicu work too?
    any help appreciated as this machine WAS suppose to be loaded and delivered by me today...
    thanks
    Tags: None
    • totoro
      Senior Tech

      Site Contributor
      500+ Posts
      • Apr 2008
      • 568
      #2
      Re: mpc3501 after firmware failure will not boot up

      I would try re-flashing the firmware with the adf and network fw on a different sd card with freshly downloaded fw in case the ones you have are corrupted. Good luck.
      Totoro

        Comment

        • Brianneoe
          Trusted Tech

          250+ Posts
          • May 2015
          • 318
          #3
          Re: mpc3501 after firmware failure will not boot up

          most likely your getting a E xx code. take out the SD card and with the machine showing the code press "143 C C C". after the 3rd clear you will hear a beep from the machine. Turn the machine off and reinstall the SD card with a fresh copy of the firmware that you were going to install.

          Good luck

            Comment

            • totoro
              Senior Tech

              Site Contributor
              500+ Posts
              • Apr 2008
              • 568
              #4
              Re: mpc3501 after firmware failure will not boot up

              Afaik the Bicu for both models are the same . I would be more leaning towards a controller board than a Bicu though. Unfortunately,they are different .
              Totoro

                Comment

                • KenB
                  Geek Extraordinaire

                  2,500+ Posts
                  • Dec 2007
                  • 3944
                  #5
                  Re: mpc3501 after firmware failure will not boot up

                  Originally posted by Brianneoe
                  most likely your getting a E xx code. take out the SD card and with the machine showing the code press "143 C C C". after the 3rd clear you will hear a beep from the machine. Turn the machine off and reinstall the SD card with a fresh copy of the firmware that you were going to install.

                  Good luck
                  I had to do this once years ago after a failed flash.

                  I don't remember the exact model or what happened (it was at least 6 or so years ago), but it worked like a charm.
                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                    Comment

                    • fshead
                      Service Manager

                      1,000+ Posts
                      • Jan 2009
                      • 2376
                      #6
                      Re: mpc3501 after firmware failure will not boot up

                      i am formatting a new sd card using the panasonic sd formatter and will try to get to an error screen or the firmware screen.
                      barring that working i do have a 2nd mpc3501 but dont want to chance having two" boat anchors ".
                      As i dont stock any boards just parts machines unless i start to get too many and then i strip them out.
                      how do you guys handle the "please wait issue?
                      thnx"

                        Comment

                        • fshead
                          Service Manager

                          1,000+ Posts
                          • Jan 2009
                          • 2376
                          #7
                          Re: mpc3501 after firmware failure will not boot up

                          tried a new sd card and also a new copy of FW WITH AND W/OUT the machines top slot sd card and nada..............

                          ricohs can drive you to the edge at times,i guess i gotta part out my 2nd mpc3501 and see if its the controller or bicu brd.
                          When you reference "changing the controller",are you swapping the whole swing out box with or w/out HDD and fax option?
                          thnx

                            Comment

                            • gkalman2004
                              Trusted Tech

                              100+ Posts
                              • Jul 2016
                              • 157
                              #8
                              Re: mpc3501 after firmware failure will not boot up

                              "the code press "143 C C C""

                              Maybe it is not too clear what was writen before...
                              To reset the firmware update error, reboot the machine, and when the error appears do this:

                              Yellow Button -> numbers -> red button 3x wait -> main power off "red button"
                              Clear modes, 1,4,3 ,clear/stop, clear/stop, clear/stop, reboot

                              Insert sd card with good firmware start again update proces.

                                Comment

                                • jonhiker
                                  Senior Tech

                                  500+ Posts
                                  • Apr 2010
                                  • 661
                                  #9
                                  Re: mpc3501 after firmware failure will not boot up

                                  This is why i do not update the adf firmware. I had a tech create a boat anchor out of a machine when he updated the adf firmware.....

                                    Comment

                                    • slimslob
                                      Retired

                                      Site Contributor
                                      25,000+ Posts
                                      • May 2013
                                      • 37490
                                      #10
                                      Re: mpc3501 after firmware failure will not boot up

                                      Originally posted by fshead
                                      i tried again and then decided to try without the FW card and installed the original sd card back.
                                      If the original SD card was JAVA and you had initially removed it without first stopping JAVA in User Tools, you have cratered the the controller board and the JAVA card.

                                        Comment

                                        • fshead
                                          Service Manager

                                          1,000+ Posts
                                          • Jan 2009
                                          • 2376
                                          #11
                                          Re: mpc3501 after firmware failure will not boot up

                                          Originally posted by slimslob
                                          If the original SD card was JAVA and you had initially removed it without first stopping JAVA in User Tools, you have cratered the the controller board and the JAVA card.

                                          thnx
                                          i didnt mess with any extended features as i recall i think that APP2ME option was installed on this unit.
                                          i popped the nvram off and connected power and powered up and got a sc 842 code from missing NVRAM.
                                          But still it sits in please wait mode.
                                          im thinking of just swapping out the swing out box with IOB,BCU,HDD and controller brd and just swapping NVRAM..
                                          My concern is i dont want 2 boat anchors.
                                          i can alway deal with troubleshooting when i free time.

                                            Comment

                                            • TonerMunkeh
                                              Professional Moron

                                              2,500+ Posts
                                              • Apr 2008
                                              • 3865
                                              #12
                                              Re: mpc3501 after firmware failure will not boot up

                                              Originally posted by fshead
                                              tried a new sd card and also a new copy of FW WITH AND W/OUT the machines top slot sd card and nada..............

                                              ricohs can drive you to the edge at times,i guess i gotta part out my 2nd mpc3501 and see if its the controller or bicu brd.
                                              When you reference "changing the controller",are you swapping the whole swing out box with or w/out HDD and fax option?
                                              thnx
                                              Top slot?
                                              It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

                                              Hit it.

                                                Comment

                                                • fshead
                                                  Service Manager

                                                  1,000+ Posts
                                                  • Jan 2009
                                                  • 2376
                                                  #13
                                                  Re: mpc3501 after firmware failure will not boot up

                                                  Originally posted by TonerMunkeh
                                                  Top slot?
                                                  i was able to load system and engine and it was slot 2,which was bottom slot..issue was when trying network and ADF
                                                  at the same time..i am leaning towards BICU ..

                                                  per manual
                                                  insert the SD card into SD Card Slot 2. Make sure the label on the SD card faces the
                                                  front side of the machine.

                                                    Comment

                                                    • fshead
                                                      Service Manager

                                                      1,000+ Posts
                                                      • Jan 2009
                                                      • 2376
                                                      #14
                                                      Re: mpc3501 after firmware failure will not boot up

                                                      Originally posted by TonerMunkeh
                                                      Top slot?
                                                      ok
                                                      i get the confusion,what i was saying is i tried loading FW with and without the slot 1 sd card"in this case
                                                      a postscript card" and installed the FW card in slot 2 all times.

                                                        Comment

                                                        • gkalman2004
                                                          Trusted Tech

                                                          100+ Posts
                                                          • Jul 2016
                                                          • 157
                                                          #15
                                                          Re: mpc3501 after firmware failure will not boot up

                                                          After you receive the error enter in service menu
                                                          Backup your adressbook if you need it and give it a memory clear
                                                          Try to clear all with
                                                          5801-001
                                                          or
                                                          5801-003 this one initializes default system settings, SCS (System ControlService) settings, operation display coordinates, and ROM
                                                          update information.

                                                          Changing BICU not help if the problem is the software

                                                            Comment

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