Just a heads up in case you run into this.
A few days ago I had an issue with Streamline (this is version 2.3, but I doubt that it matters), where the customer called and said their scannning with SLNX stopped working.
Print and copy were OK; they don't fax.
I saw there was an issue with the PDFs not being created, and causing errors. As I test, I created a new profile that scanned to .tif, and it was OK.
All this magically started on Monday morning, and, yes, the customer applies their server patches on Sunday night.
To make a long story short, the SFM service was running under the service account that had been created. Once I switched it to use the "system" account, life was good.
The service account is still good, as AAM, ADM, SPM, and RG are still using it.
I was told by support that this happened to other installs too, and that the same fix worked for them.
All I know at this point is that it was most likely a Microsoft server patch (2012), but I have nothing to back that theory up with.
This has been a public service announcement.
A few days ago I had an issue with Streamline (this is version 2.3, but I doubt that it matters), where the customer called and said their scannning with SLNX stopped working.
Print and copy were OK; they don't fax.
I saw there was an issue with the PDFs not being created, and causing errors. As I test, I created a new profile that scanned to .tif, and it was OK.
All this magically started on Monday morning, and, yes, the customer applies their server patches on Sunday night.
To make a long story short, the SFM service was running under the service account that had been created. Once I switched it to use the "system" account, life was good.
The service account is still good, as AAM, ADM, SPM, and RG are still using it.
I was told by support that this happened to other installs too, and that the same fix worked for them.
All I know at this point is that it was most likely a Microsoft server patch (2012), but I have nothing to back that theory up with.
This has been a public service announcement.