Ricoh MPC8002 error SC371-01

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  • nysamara
    Technician

    Site Contributor
    50+ Posts
    • Apr 2016
    • 58
    #1

    Ricoh MPC8002 error SC371-01

    Hi all,

    I changed the developer of the machine and after changing all the developers YMCK and cycling the power I received error SC371-01.
    Tags: None
    • nysamara
      Technician

      Site Contributor
      50+ Posts
      • Apr 2016
      • 58
      #2
      Re: Ricoh MPC8002 error SC371-01

      Issue resolved... there was something loose in the ID sensor...

        Comment

        • jaime3gz
          Junior Member
          • Oct 2009
          • 8
          #3
          Re: Ricoh MPC8002 error SC371-01

          Originally posted by nysamara
          Issue resolved... there was something loose in the ID sensor...

          What was loose?

          Thank You

            Comment

            • nysamara
              Technician

              Site Contributor
              50+ Posts
              • Apr 2016
              • 58
              #4
              Re: Ricoh MPC8002 error SC371-01

              Originally posted by jaime3gz
              What was loose?

              Thank You
              One of the rubber blade that is under the developer unit fell to the Transfer Belt.


              Sent from my iPhone using Tapatalk

                Comment

                • jaime3gz
                  Junior Member
                  • Oct 2009
                  • 8
                  #5
                  Re: Ricoh MPC8002 error SC371-01

                  Originally posted by nysamara
                  One of the rubber blade that is under the developer unit fell to the Transfer Belt.


                  Sent from my iPhone using Tapatalk
                  Thank You for the quick reply...

                    Comment

                    • jaime3gz
                      Junior Member
                      • Oct 2009
                      • 8
                      #6
                      Re: Ricoh MPC8002 error SC371-01

                      Problem resolved: We did a Engine Memory Clear: SP 5801-002


                      But before doing the Engine Clear we backed up NVRAM to SD card. REBOOT COPIER
                      Cleared Engine Memory. REBOOT COPIER
                      Copier came up with a D2 jam. We had to go into SP 1134-001 and reset defaults. REBOOT COPIER
                      Then we restored NVRAM. REBOOT COPIER
                      Copier came back to normal operations... Customer tested printing and scanning no issues..


                      But we were getting SC371-001, SC371-002, SC371-003 in SC History. Only SC371-001 would display on op-panel.


                      FYI

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