C4500 Fading to blank

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  • ricoh_rockstar
    Technician
    • Apr 2016
    • 18

    C4500 Fading to blank

    Independent technician here, a potential customer sent me this (Attached)
    Any ideas what can be causing this problem? Laser related maybe? I have not performed any test yet, equipment is on a very remote location.

    Thank you for your time.


    30716243_10213243070024970_4316929078692151296_n.jpg
  • Gary Bowen
    Bowdog

    250+ Posts
    • Mar 2008
    • 250

    #2
    Re: C4500 Fading to blank

    Do both copying and printing exhibit this problem? SEF or LEF orientation? Do ALL colours show this problem (i.e. if you run a single page colour for C,M,Y is this problem there) or is it just Black?

    Comment

    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 35056

      #3
      Re: C4500 Fading to blank

      Common cause is dust or toner on the laser shield glass

      Comment

      • ricoh_rockstar
        Technician
        • Apr 2016
        • 18

        #4
        Re: C4500 Fading to blank

        Originally posted by Gary Bowen
        Do both copying and printing exhibit this problem? SEF or LEF orientation? Do ALL colours show this problem (i.e. if you run a single page colour for C,M,Y is this problem there) or is it just Black?
        Customer says only BW shows this problem, in both copies and prints.
        I will take a look tomorrow and run tests on my own.

        Comment

        • sandmanmac
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Feb 2009
          • 3947

          #5
          Re: C4500 Fading to blank

          Originally posted by ricoh_rockstar
          Customer says only BW shows this problem, in both copies and prints.
          I will take a look tomorrow and run tests on my own.
          K-Dev and/or PCU. Plus clean shield glass(es) as Slim suggested

          Comment

          • Oze
            Ricoh Fanboy

            1,000+ Posts
            • Jul 2008
            • 1663

            #6
            Re: C4500 Fading to blank

            Didn't the MPC4500 have laser shutters that would sometimes obstruct the slit glasses?
            Or am I thinking of the MPC4000?
            Both old machines so it's been a while

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 35056

              #7
              Re: C4500 Fading to blank

              MP C2000, MP C2500, MP C3000, MP C3500 and MP C4500 all had s shutter plate.

              Comment

              • Zeldaman
                Senior Tech

                500+ Posts
                • Mar 2011
                • 946

                #8
                Re: C4500 Fading to blank

                Hi there!
                Had this only once on a 2500-machine, all colors OK, black was fading away. After cleaning the laser-glasses and removing the shutter ( rust at the slits of the shoulderscrews !) never had this problem again.
                Greetings...

                Comment

                • zed255
                  How'd ya manage that?

                  1,000+ Posts
                  • Dec 2009
                  • 1025

                  #9
                  Re: C4500 Fading to blank

                  In extreme cases of dirty environment or very prolonged exposure to moderately dirty environments I have seen dirt collect on the polygon mirror and other internal optic surfaces cause similar.

                  Should the aforementioned easier fixes not pan out you might need to look inside the laser unit. There was firmware to address the shutter movement issue but it can just be removed if required.

                  These optics are all first surface reflecting and as such require extra care to avoid damaging them. Clean, soft, lint free cloth and a few drops of a no ammonia cleaner, or just water on the cloth. Gentle wipe, gentle dry, leave no streaks or scratches.

                  Comment

                  • DRichard
                    Trusted Tech

                    250+ Posts
                    • May 2008
                    • 482

                    #10
                    Re: C4500 Fading to blank

                    Originally posted by Zeldaman
                    Hi there!
                    Had this only once on a 2500-machine, all colors OK, black was fading away. After cleaning the laser-glasses and removing the shutter ( rust at the slits of the shoulderscrews !) never had this problem again.
                    Greetings...
                    Ditto on this. I would also disable the shutter drive motor in service mode.
                    "Enjoy every sandwich."

                    -- Warren Zevon

                    Comment

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