03 Models SP Mode access changed from default

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  • kwehner
    Technician
    • Mar 2009
    • 47

    03 Models SP Mode access changed from default

    I now have 2 machines that we bought from wholesalers that the previous dealer has changed the SP Mode access code, which makes it impossible for me to enter SP Mode. Does anyone know how to reset the SP Mode back to default? I have looked in the manual and searched copytech and the only answer seems to be replacing NVRAM. If you have info and don't want to post it please PM me.
  • zed255
    How'd ya manage that?

    1,000+ Posts
    • Dec 2009
    • 1025

    #2
    Re: 03 Models SP Mode access changed from default

    When it was originally announced that the SP mode access was changing it was mentioned that a reset procedure would be released but it appears Ricoh has decided to not make that information available.

    I have not had this happen to me but have you looked to see if the setting is accessible via Factory SP? Have you tried any painfully obvious combinations like 107107?

    Comment

    • Hadster
      Trusted Tech

      Site Contributor
      250+ Posts
      • Aug 2011
      • 264

      #3
      Re: 03 Models SP Mode access changed from default

      Enter Factory mode = 5846-46 to clear

      Sent from my LG-US998 using Tapatalk

      Comment

      • zed255
        How'd ya manage that?

        1,000+ Posts
        • Dec 2009
        • 1025

        #4
        Re: 03 Models SP Mode access changed from default

        Hadster, I know that SP for clearing administrator and supervisor passwords but have you verified it also resets SP mode access?
        I have not seen confirmation of that. Great if it does.

        Originally posted by Hadster
        Enter Factory mode = 5846-46 to clear

        Sent from my LG-US998 using Tapatalk

        Comment

        • sandmanmac
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Feb 2009
          • 3947

          #5
          Re: 03 Models SP Mode access changed from default

          Originally posted by zed255
          Hadster, I know that SP for clearing administrator and supervisor passwords but have you verified it also resets SP mode access?
          I have not seen confirmation of that. Great if it does.
          Hey Jason, I've verified that it does not reset the SP Code.
          I've been wondering myself what the procedure is, figuring that it will eventually happen to me

          Comment

          • Hadster
            Trusted Tech

            Site Contributor
            250+ Posts
            • Aug 2011
            • 264

            #6
            Re: 03 Models SP Mode access changed from default

            I have not. Just a suggestion.

            Sent from my LG-US998 using Tapatalk

            Comment

            • DRichard
              Trusted Tech

              250+ Posts
              • May 2008
              • 482

              #7
              Re: 03 Models SP Mode access changed from default

              Originally posted by kwehner
              I now have 2 machines that we bought from wholesalers that the previous dealer has changed the SP Mode access code, which makes it impossible for me to enter SP Mode. Does anyone know how to reset the SP Mode back to default? I have looked in the manual and searched copytech and the only answer seems to be replacing NVRAM. If you have info and don't want to post it please PM me.
              Check in User Tools and see if Service Mode Access has been switched off...
              "Enjoy every sandwich."

              -- Warren Zevon

              Comment

              • zed255
                How'd ya manage that?

                1,000+ Posts
                • Dec 2009
                • 1025

                #8
                Re: 03 Models SP Mode access changed from default

                Originally posted by DRichard
                Check in User Tools and see if Service Mode Access has been switched off...
                Good suggestion. I almost forgot about that. You might have to run SP5-846-46 from Factory SP if this is on as I believe admin access must be on to make the setting for SP restriction. Anyone savvy enough to be restricting SP access via user tools likely has User Tools set up with a password too.

                Comment

                • kwehner
                  Technician
                  • Mar 2009
                  • 47

                  #9
                  Re: 03 Models SP Mode access changed from default

                  Service mode lock is off and 5846-046 does not reset it. It does not show up in SP 5990-006 non-default settings or when you print a full SMC. 5801 does not work either.

                  Comment

                  • zed255
                    How'd ya manage that?

                    1,000+ Posts
                    • Dec 2009
                    • 1025

                    #10
                    Re: 03 Models SP Mode access changed from default

                    D'oh! Went to SP5-801-1 already, from Factory SP I have to assume. I wish people would go to that way less often than they seem to. I can count on the fingers of one hand, with digits left over, the number of times a full reset (which isn't very full as you can see) has done ANYTHING positive. Hopefully you backed up the NVRAM to be able to restore it, otherwise you may have issues with image quality and process related items.

                    Comment

                    • Coptech
                      worker drone

                      250+ Posts
                      • Dec 2009
                      • 460

                      #11
                      Re: 03 Models SP Mode access changed from default

                      Go into factory mode and look at 5081. If I remember correctly, that is where the new code is set.

                      Comment

                      • kwehner
                        Technician
                        • Mar 2009
                        • 47

                        #12
                        Re: 03 Models SP Mode access changed from default

                        5081 is not in factory mode.

                        Comment

                        • kwehner
                          Technician
                          • Mar 2009
                          • 47

                          #13
                          Re: 03 Models SP Mode access changed from default

                          ZED255 you are a genius!

                          107107 may be painfully obvious to you but I did not think of that. I tried a hundred other codes, serial number, model number, year made, etc. both forward and backward. Fortunately, it worked on the one in the shop, the other is in the field already, so I will try that when I get a chance.

                          That still doesn't solve the real problem of resetting it if you can't guess it.

                          Comment

                          • zed255
                            How'd ya manage that?

                            1,000+ Posts
                            • Dec 2009
                            • 1025

                            #14
                            Re: 03 Models SP Mode access changed from default

                            Once you are in regular SP you should be able to change it back to the default one. People are lazy so they use 107107 because it is similar to SP of old.

                            Comment

                            • slimslob
                              Retired

                              Site Contributor
                              25,000+ Posts
                              • May 2013
                              • 35038

                              #15
                              Re: 03 Models SP Mode access changed from default

                              And 5081 is the ServiceSP Entery Code Setting. I am wondering if it can be changed through telnet?

                              Comment

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