[Error Code] SC285 Pro C5100

[BsK]

Hi,

I've got a Pro C5100 coming up with SC285 and SC496 (both Music errors). These errors occur when you run SP-3011-4 (Full music) however if you run force pro con , 3011-01, it passes with all 1's when you check 3012.

The ID sensors array has been replaced, the ITB is in good condition as are the PCU's. The CQ is good and colour registration is in. The Encoder sensor on the ITB ass'y has been cleaned and the PTR has been replaced too.

Any help would be appreciated.

[FrohnB]

Re: SC285 Pro C5100

Goose's Guide has a hit for SC285/SC496. Says that the Tech. replaced entire ITB unit to resolve.
Another hit says ID/MUSIC sensor replaced, but you've done that.

[Alnashi]

[mrwho]

Re: SC285 Pro C5100

Hi,

I've got a Pro C5100 coming up with SC285 and SC496 (both Music errors). These errors occur when you run SP-3011-4 (Full music) however if you run force pro con , 3011-01, it passes with all 1's when you check 3012.

The ID sensors array has been replaced, the ITB is in good condition as are the PCU's. The CQ is good and colour registration is in. The Encoder sensor on the ITB ass'y has been cleaned and the PTR has been replaced too.

Any help would be appreciated.

Has the problem been solved? If so, how?

Thank you.

[TonerMunkeh]

Re: SC285 Pro C5100

How many prints has the transfer belt and bias rollers got on them? They usually need replacing around 1.5m.

[mrwho]

Re: SC285 Pro C5100

How many prints has the transfer belt and bias rollers got on them? They usually need replacing around 1.5m.

Had that same problem and it went away on its own. Details here.

[JaysOnTheEDGE]

Re: SC285 Pro C5100

Not sure if this will help you but i once had a C5100 machine that would not run the color registration in user tools it would fail. I had to go in service mode and zero out the laser mirror adjustment motors and then run the MUSIC process. the motors were at the maximum of the adjustment range and would not allow the registration process to complete.

[mrwho]

Re: SC285 Pro C5100

Not sure if this will help you but i once had a C5100 machine that would not run the color registration in user tools it would fail. I had to go in service mode and zero out the laser mirror adjustment motors and then run the MUSIC process. the motors were at the maximum of the adjustment range and would not allow the registration process to complete.

There's a mention of that in the service manual, so I tried it too - didn't make a difference. But yes, I believe that if the values are too far away from standard will stop the engine from performing the adjustments. That's also one of the reasons why, when I find an adjustment trouble that I can't solve by traditional means, I backup the NVRAM and then try again after resetting the engine data (didn't work in this case).

[mga]

Re: SC285 Pro C5100

Give it a full service and replace parts in that area over life not forgetting the ptr and wax bars etc with are in them areas

[mga]

Re: SC285 Pro C5100

There's a mention of that in the service manual, so I tried it too - didn't make a difference. But yes, I believe that if the values are too far away from standard will stop the engine from performing the adjustments. That's also one of the reasons why, when I find an adjustment trouble that I can't solve by traditional means, I backup the NVRAM and then try again after resetting the engine data (didn't work in this case).

If you back up nvram and then clear nvram the details what you load back on from the backup would have the same information on it

[slimslob]

Re: SC285 Pro C5100

[QUOTE=mrwho;1533019I backup the NVRAM and then try again after resetting the engine data (didn't work in this case).[/QUOTE]

With the Pro C5100 you can use SP 5992 SP Text Mode to export SMC reports to a file on an SD card when you have an SC that prevents printing.

[mrwho]

Re: SC285 Pro C5100

With the Pro C5100 you can use SP 5992 SP Text Mode to export SMC reports to a file on an SD card when you have an SC that prevents printing.

I know - what I meant with "it didn't work" is that it didn't solve my problem. But it did help me in other cases (namely a Pro8300 that had the ITB constantly crawling to one side - here, and I just noticed I hadn't given feedback yet on that - done!).