Ricoh PRO 8120S has an error code SC401-01

[AL parts]

After the customer replaces the OPC DRUM, this code will be displayed,
I checked the maintenance manual and showed that this code is not related to OPC DRUM
If you have encountered this code, please give me suggestions, thank you!

[mrwho]

Re: Ricoh PRO 8120S has an error code SC401-01

I had a similar problem (posted here). The problem is now solved, but I can't remember what was done to solve it (and I didn't post it in the forum - need to dig in my documentations to try and remember what was done and update the thread). Anyway lots of good hints there.

[mrwho]

Re: Ricoh PRO 8120S has an error code SC401-01

Question: If you go to the logging data, are there any other codes logged besides 401-01?

[slimslob]

Re: Ricoh PRO 8120S has an error code SC401-01

After the customer replaces the OPC DRUM, this code will be displayed,
I checked the maintenance manual and showed that this code is not related to OPC DRUM
If you have encountered this code, please give me suggestions, thank you!

This code is directly related to the drum replacement. SC401-01 is a Development gamma low error. The entire PCDU has to be pulled in order to replace the OPC drum. The development unit is the D part of the PCDU. In replacing the drum something happened that affected the development unit.

[mrwho]

Re: Ricoh PRO 8120S has an error code SC401-01

This code is directly related to the drum replacement. SC401-01 is a Development gamma low error. The entire PCDU has to be pulled in order to replace the OPC drum. The development unit is the D part of the PCDU. In replacing the drum something happened that affected the development unit.

Specially if the customer replaced it...

[AL parts]

Re: Ricoh PRO 8120S has an error code SC401-01

Question: If you go to the logging data, are there any other codes logged besides 401-01?

No other code,
It's normal before replacing OPC DRUM
This code comes out after replacing the OPC DRUM

[AL parts]

Re: Ricoh PRO 8120S has an error code SC401-01

This question seems to be very common, I have almost ten customers asking the same question

[mrwho]

Re: Ricoh PRO 8120S has an error code SC401-01

Shouldn't be normal - I never had that happen to me. Maybe the operators weren't given the correct procedure to replace the drum?

Does it happen when you replace the drum?

Maybe you should ask the customer to replace it while you supervise and make sure he's doing it correctly...

[CopyBats]

This question seems to be very common, I have almost ten customers asking the same question

[tsbservice]

Re: Ricoh PRO 8120S has an error code SC401-01

OPC drum OEM?

[AL parts]

Re: Ricoh PRO 8120S has an error code SC401-01

OPC drum OEM?

OPC is a compatible product from South Korea, and this factory produces OPC for Ricoh.
We have rigorously tested, life and print quality,
No error code appeared during the test

[anothertech]

Re: Ricoh PRO 8120S has an error code SC401-01

OPC is a compatible product from South Korea, and this factory produces OPC for Ricoh.
We have rigorously tested, life and print quality,
No error code appeared during the test

Oh boy, I think we are on to something here. Might you try an actual Ricoh Drum?

[Notrons]

Re: Ricoh PRO 8120S has an error code SC401-01

Wouldn't old worn out developer, also cause this SC?

[mrwho]

Re: Ricoh PRO 8120S has an error code SC401-01

OPC is a compatible product from South Korea, and this factory produces OPC for Ricoh.
We have rigorously tested, life and print quality,
No error code appeared during the test

So you tell us you have lots of customers complaining about that problem, and it never ocurred to you that maybe the drums are the cause?

[AL parts]

Re: Ricoh PRO 8120S has an error code SC401-01

So you tell us you have lots of customers complaining about that problem, and it never ocurred to you that maybe the drums are the cause?

Recently, we tested many OPC drum that had previously appeared codes, and no codes appeared on our copiers. We are still discussing issues with customers, each machine is in a different state.