SPC221SF/SPC222SF-Scan to mail issue

[Cosmos-Controller]

Hi folks,

got a tough one here:
Has anyone set up a SPC221SF or SPC222SF with Scan-to-mail yet?

Funny thing. Customer uses 10.140.xxx.xxx (255.255.240.0) IP range for the machine as well as for the SMTP. Printing on that IP works fine, scan-to-mail quits with "network communication error"... bite me...

To rule out all possible flaws I've set up an SMTP on my PC and connected via crossover to the machine. Same set of IPs for machine and my pc...10.140.xxx.xxx and whoa, same error !

When I switch both to 192.168.xxx.xxx it all works fine !

But if I try ANYTHING ELSE but 192.168.xxx.xxx it screws up !!!

I know about the "scan-to-folder with domain-accounts"-issue... and I've used the latest firmware 1.53... but all no good.

Please can someone help or is it true that this box can only scan to 192.168 ??

greeetz

[schooltech]

I'm not seeing why the IP ranges would matter, as they are both non-routable IP ranges. You're on a 255.255.240.0 subnet, so you still have plenty of hosts for the range.

My other thought would be that some other setting buried in the machine is still set to a 192.168.x.x range for a setting, and this is affecting the machine to properly work in the 10.x.x.x range.

It would be a setting either in the SP mode or in the user mode settings. Unless it's a firmware related issue, I don't think it is something too difficult, but rather just frustrating.

As I've said in other posts, it may just be some weird setting that is being overlooked. If you can, print out all of your user & sp settings to compare. You may find it in there. I just looked at a picture of one and I am not familiar with all of their settings and ranges.

[category_five]

You cannot change the IP address of the SP C220N, C221N, C222DN from the device itself. To set the IP address from your computer you must use Smart Organizing Monitor.

[Cosmos-Controller]

right, on the printer model you must use that tool...on the SF Model you can input ip manually on the display, smtp over the web interface.

I noticed the prob on the customer machine (SPC221SF) and reproduced it on one in the shop (SPC222SF) as well.

To my knowledge no one has tampered with any special settings on either box.... it's just a mistery

[category_five]

try using the program to change your ip

[Cosmos-Controller]

Now I tried using SOM (Smart Organizing Monitor) but it won't find the machine...SOM is just for Printers... my problem is with the SF (Scanner & Fax) multifunctional thingy....

Any more ideas ?

[Koosie]

What is the ip adress for machine, smtp and gateway?

[Cosmos-Controller]

Any IP...everything 192.168. works fine... anything else screws...
Don't try to understand it...just try it

[category_five]

koosie asked a good question, what is the IP address assigned to the printer, the computer, and the default gateway. You might just be on different subnets.

[schooltech]

What's the verdict on this beast?

This machine is odd in that it kind of has the non-routable 192.168.x.x "hard-coded" into the machine it seems, which works fine on most networks that are using that space.

There has to be a way to change it to whatever you want to....I can't imagine a network-ready device just keeping one range (unless they have it designed for drop-in installations on a simple home network, but that's still weird.

[category_five]

What's the verdict on this beast?

This machine is odd in that it kind of has the non-routable 192.168.x.x "hard-coded" into the machine it seems, which works fine on most networks that are using that space.

There has to be a way to change it to whatever you want to....I can't imagine a network-ready device just keeping one range (unless they have it designed for drop-in installations on a simple home network, but that's still weird.

I doubt it that it's hard coded. I think it's a subnet thing. We can confirm it once the Cosmos-Controller responds.

[KopyKat]

Hi folks,

... and I've used the latest firmware 1.53... but all no good.

Please can someone help or is it true that this box can only scan to 192.168 ??

greeetz

I believe you have loaded the firmware for the printer model, effectively freaking out the scanner settings. The printer and the MFP models have different firmware. You state that you loaded latest firmware 1.53...this is the file size for the Printer Model.
The MFP model is G181/G183/G184
The Printer Model is G165/G166/G167

Here are the current firmware versions from Ricoh:


Firmware G181/G183/ G184 - Lanier/Ricoh/Savin - SP C220S/SP C221SF/SP C222SF/SP

Engine G181-183-184-Engine-V203-remote, 221KB, Engine v2.03, 09/19/2008
Main G181-183-184-Main-V136-remote, 2.07MB, Main v1.36, 09/05/2008
Printer G181-183-184-PDL-V120-remote, 4.50MB, Printer v1.20, 07/15/2008

Firmware G165/G166/ G167 - Lanier/Ricoh/Savin - SP C220N/SP C221N/SP C222DN/SP

GDI Controller G1635682D_GDI-Controller-V131.zip, 1.53MB GDI Controller v1.31, 03/06/2008
GDI Engine G1665130E_GDI-Engine-V201.zip, 129KB, GDI Engine v2.01, 03/06/2008
PCL Controller G1675682D_PCL-Controller-V131.zip, 5.56MB, PCL Controller v1.31, 03/06/2008
PCL Engine G1665130E_PCL-Engine-V201.zip, 129KB, PCL Engine v2.01, 03/06/2008

[Cosmos-Controller]

"logical network error" was my first thought as well...

Machine IP: 10.140.244.73
Netmask: 255.255.240.0
Gateway: 10.140.254.1
SMTP: 10.140.50.62

When I put this in my IP-calc it all makes sense...please correct me if I'm wrong.

An MPC2500 on the IP 10.140.244.72, rest bingo, does a fine Scan-job...


My test-setting:

Machine IP: 10.140.244.73
My PC with SMTP running: 10.140.244.74
Netmasks 255.255.240.0 or 255.255.240.0 makes no difference.

Any IPs goof except 192.168.x.x

Now the firmware-thingy:

When I first touched the machine I found "Main Control Unit Firmware"
v1.36 on it, which obviously doesn't do the job.

Then I pulled a "lukewarm" one out of Tessa (released Feb. 20th:-)
which is v1.53 - G1835655H - several Scan-to-folder-issues fixed here...
but still no scanning in real networks.

See screenshot attached.

This also looks right to me.

At present I support the "hard coded" theory ....this Controller / service mode is so pathetic...

Now I wonder: Didn't anyone in this whole wide world set this box up for scan-to-mail in a non-192.168.x.x environment yet ??
Or am I missing a point here somewhere ?

[KopyKat]

My apologies on the firmware confusion...I am looking at the US site, not TESSA. I have one of these in the office. I don't know if I will be able to play around with it until Tues or Wed. If we haven't come up with a solution by then, I will post my findings.

What happens if you plug in the DNS and use the name rather than the IP of the SMTP server?

[category_five]

the MFP is on the same subnet as your gateway which is good. Your smtp is on a different subnet which is good to know. Your test setup's IP scheme looks fine too.



For purposes of clarification i'll summarize your problem as i understand it.

In any IP scheme you use, printing works fine
Scan to email does not work using 10.x.x.x when connected to your computer
Scan to email does not work using 10.x.x.x when connected to your network
Scan to email DOES work when using 192.168.x.x when connected to your computer


Some things to try while directly connected to the MFP to get scan to email working on the 10.x.x.x scheme:

Try disabling your firewall
Try powercycling the mfp after changing it's IP (toggle power with power unplugged)
Try flushing your computer's arp cache (netsh int ip delete arpcache)


Also maybe update the other two firmwares