SC 285 RICOH IMC 6500

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  • Exodia-P4
    Trusted Tech

    100+ Posts
    • Jan 2023
    • 134
    #1

    SC 285 RICOH IMC 6500

    Hello,

    I have a SC 285 on a Ricoh IMC 6500 (MUSIC ERROR).
    It can be a lots of things. I already clean the ID/MUSIC sensor, Change the ID/MUSIC sensor, check the ITB and OK...
    The process control is OK... tha calibration is OK, And every 2/3 days the error code reapears...
    Anyone already have this problem ?
    I join the Manual...

    Thank you
    Attached Files
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    • Larhal
      Retired

      Site Contributor
      VIP Subscriber
      500+ Posts
      • May 2013
      • 571
      #2
      Have you checked, upgraded the firmware?
      Larhal

      Retired

      If all else fails read the Service Manual!

      If that fails, meet me at the pub and we will discuss it.

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 37490
          #3
          What did you clean the sensor assembly with? The recommended methods are either a soft camera lens brush with air bulb or a soft clean cotton cloth slightly dampened with water only. anything else can either leave a film on the sensors or actually damage the sensors.

            Comment

            • Exodia-P4
              Trusted Tech

              100+ Posts
              • Jan 2023
              • 134
              #4
              Originally posted by Larhal
              Have you checked, upgraded the firmware?
              YES

                Comment

                • Exodia-P4
                  Trusted Tech

                  100+ Posts
                  • Jan 2023
                  • 134
                  #5
                  Originally posted by slimslob
                  What did you clean the sensor assembly with? The recommended methods are either a soft camera lens brush with air bulb or a soft clean cotton cloth slightly dampened with water only. anything else can either leave a film on the sensors or actually damage the sensors.
                  I cleaned the captors with cotton cloth... And after I replace it...
                    👍 1

                    Comment

                    • TonerMunkeh
                      Professional Moron

                      2,500+ Posts
                      • Apr 2008
                      • 3865
                      #6
                      What sort of mileage does the ITB belt have on it?
                      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

                      Hit it.
                        👍 1

                        Comment

                        • Exodia-P4
                          Trusted Tech

                          100+ Posts
                          • Jan 2023
                          • 134
                          #7
                          Originally posted by TonerMunkeh
                          What sort of mileage does the ITB belt have on it?
                          The ITB have 55000 colors and 106000 Black... It's the printer counter (it have less than 1 year)

                            Comment

                            • Exodia-P4
                              Trusted Tech

                              100+ Posts
                              • Jan 2023
                              • 134
                              #8
                              No Ideas ?

                                Comment

                                • menosmola
                                  Technician

                                  50+ Posts
                                  • Apr 2014
                                  • 95
                                  #9
                                  Check drum units, some unit may have hard movement...

                                    Comment

                                    • Exodia-P4
                                      Trusted Tech

                                      100+ Posts
                                      • Jan 2023
                                      • 134
                                      #10
                                      Originally posted by menosmola
                                      Check drum units, some unit may have hard movement...
                                      I checked them and I see nothing...

                                        Comment

                                        • dalewb74
                                          Service Manager

                                          Site Contributor
                                          1,000+ Posts
                                          • Feb 2018
                                          • 1153
                                          #11
                                          you said you have checked everything, and firmware is up to date. you have the manual. why not start at step 3 replacing parts? i mean the part in step 3 is what the sensors point at.
                                            👍 1

                                            Comment

                                            • anothertech
                                              Service Manager

                                              Site Contributor
                                              1,000+ Posts
                                              • Nov 2007
                                              • 1769
                                              #12
                                              Run the 2 dot test prints in service mode SP2. You con print out the color pages one at a time to see if one color is failing.
                                                👍 1

                                                Comment

                                                • Exodia-P4
                                                  Trusted Tech

                                                  100+ Posts
                                                  • Jan 2023
                                                  • 134
                                                  #13
                                                  Originally posted by dalewb74
                                                  you said you have checked everything, and firmware is up to date. you have the manual. why not start at step 3 replacing parts? i mean the part in step 3 is what the sensors point at.
                                                  I changed the ITB belt and the music sensor...

                                                    Comment

                                                    • Exodia-P4
                                                      Trusted Tech

                                                      100+ Posts
                                                      • Jan 2023
                                                      • 134
                                                      #14
                                                      The customer call today, AGAIN for the same problem I will try to change the laser unit but I dont know which one... HELPPPPPP

                                                        Comment

                                                        • sshayss
                                                          Junior Member
                                                          • Sep 2023
                                                          • 1
                                                          #15
                                                          We are having this problem on multiple C6500s. No fix found yet.

                                                            Comment

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