Ricoh MP C4503 Copies exiting wrong output tray

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  • joelcarrara
    Technician

    Site Contributor
    • Jan 2017
    • 41

    Ricoh MP C4503 Copies exiting wrong output tray

    Admittedly we're not that familiar with these units but I do have a customer that has one and we are having an issue. They want the copies to exit in the Internal tray and not the external finisher. I did find the output settings and change it to "internal tray 1" but it still goes to the finisher. Any ideas of what I am missing?
  • TonerMunkeh
    Professional Moron

    2,500+ Posts
    • Apr 2008
    • 3873

    #2
    Re: Ricoh MP C4503 Copies exiting wrong output tray

    Output : Copier in the General tab of user tools should sort that out. If not there may be something mechanically wrong with the bridge unit.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

    Comment

    • joelcarrara
      Technician

      Site Contributor
      • Jan 2017
      • 41

      #3
      Re: Ricoh MP C4503 Copies exiting wrong output tray

      thank you! I did change it there but without success. What is strange is they can print to that internal tray without problem.

      Comment

      • TonerMunkeh
        Professional Moron

        2,500+ Posts
        • Apr 2008
        • 3873

        #4
        Re: Ricoh MP C4503 Copies exiting wrong output tray

        Does it come out of the finisher upper tray or lower? If lower it could be sort is set as default.
        It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

        Hit it.

        Comment

        • joelcarrara
          Technician

          Site Contributor
          • Jan 2017
          • 41

          #5
          Re: Ricoh MP C4503 Copies exiting wrong output tray

          Correct. Lower tray.

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