MP C2004ex format HD

[Tonerkiller]

Ricoh guys please help. I have a MP C2004ex that I am sending back for a customer. I am not a Ricoh tech. How do I format the HD?
Thank you in advance.

[slimslob]

Re: MP C2004ex format HD

If Disk Overwrite Security System has been properly enabled, you do not have to. In fact any data will have been erased a lot more securely than formatting will do.

[Tonerkiller]

Re: MP C2004ex format HD

If Disk Overwrite Security System has been properly enabled, you do not have to. In fact any data will have been erased a lot more securely than formatting will do.

I work with Kyocera, they have a data salinization which gets rid if everything including the address book then prints a page that shows that was done. That is what I am looking for here.

[copier tech]

Re: MP C2004ex format HD

Ricoh guys please help. I have a MP C2004ex that I am sending back for a customer. I am not a Ricoh tech. How do I format the HD?
Thank you in advance.

There is a special SP model that will allow you to wipe the HDD/address book & clear all passwords but since you are not a Ricoh tech you won't know about this.

You could remove the HDD & format it using a USB caddy in Windows.

[Elmo]

Re: MP C2004ex format HD

If you have the admin password
Login as Admin
Goto User tools - Machine Features - System settings - Admin tools - Page 3 - Erase all memory - select number of passes then erase
Forgot to mention this can take 2 hours plus depending on number of passes