Mp9002 dont permit to change/manage address book via wim

Collapse
X
Collapse
 
  • Page of 2
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
  • luca72
    Field Supervisor

    1,000+ Posts
    • Oct 2017
    • 1580
    #16
    Originally posted by slimslob

    Have you tried to edit the address book through User Tools. I can't remember if the Address Book on that model is stored on the HDD or in NVram. If it was on the HDD, it is gone unless someone had made a backup either through WIM or SP mode. I always trained my customers to make a backup through WIM anytime there were changes.
    probably the address book is on nv-ram, because I formatted the disk and it was not deleted.
    from user tools it is possible to edit the address book, and also from wim using the guided insertion.... only the insertion/modification in manual mode from wim does not work and gives an error.
    There are no problems with backing up the address book, because we have other machines with the same address book around the company.
    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

      Comment

      • luca72
        Field Supervisor

        1,000+ Posts
        • Oct 2017
        • 1580
        #17
        Originally posted by Gift

        Is this the SP called like "UCS initialize all Settings / Adress Book...." you would use in factory SP in case the admin password is lost?
        In case It's not you might try this out. Otherwise I would try and Factory reset the MFP with user tools/admin settings method.

        I forgot to write this, but reset sp801 UCS, was one of the first things I tried, and it had no effect.
        "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

          Comment

          • GIUBOSS
            Service Manager

            Site Contributor
            1,000+ Posts
            • Jul 2013
            • 1338
            #18
            Have you checked the error/code log for the result?

              Comment

              • slimslob
                Retired

                Site Contributor
                25,000+ Posts
                • May 2013
                • 35221
                #19
                Originally posted by Gift

                Is this the SP called like "UCS initialize all Settings / Adress Book...." you would use in factory SP in case the admin password is lost?
                In case It's not you might try this out. Otherwise I would try and Factory reset the MFP with user tools/admin settings method.
                No, it is the one you use when you trade in a machine and need to erase the entire address book but not anything else.

                  Comment

                  • luca72
                    Field Supervisor

                    1,000+ Posts
                    • Oct 2017
                    • 1580
                    #20
                    Originally posted by GIUBOSS
                    Have you checked the error/code log for the result?
                    no, that type of operation is not displayed in the configuration log, it seems like a script error (?) maybe using the browser's debug function you can see where the stumbling point is.
                    I'm starting to suspect a little, since the address book was not deleted by formatting the hdd, that it is on the nv-ram, and that perhaps this is working badly...perhaps?
                    "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

                      Comment

                      • GIUBOSS
                        Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Jul 2013
                        • 1338
                        #21
                        I wouldn't rule it out.

                          Comment

                          • Gift
                            Service Manager

                            1,000+ Posts
                            • Mar 2011
                            • 2422
                            #22
                            Originally posted by slimslob

                            No, it is the one you use when you trade in a machine and need to erase the entire address book but not anything else.
                            I'm pretty shure the MFP will ask for new credentials if you run that SP in factory mode and restart the machine^^

                              Comment

                              Previous 1 2 template Next
                              Working...