Im c3000 processing has failed addressbook

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  • CopyBats
    Trusted Tech

    100+ Posts
    • Aug 2011
    • 133
    #1

    Im c3000 processing has failed addressbook

    Hi Everyone,

    I am running in to the following issue. There were some threads posted earlier regarding the same issue but I could not get a resolution through them.

    I have an IM C3000 Off Lease / Repo that is a very low count. Unable to access the address book from the operational panel. Same result when logged in as admin. I am however able to access the address book via WIM.

    Any assistance would be appreciated. Processing has failed is the message that shows up after a few seconds when I am trying to access the address book from the smart operational panel.

    Thanks In advance.
    If it works, don't touch it.
    Tags: None
    • luca72
      Field Supervisor

      1,000+ Posts
      • Oct 2017
      • 1596
      #2
      Try to update the firmware machine via sd, and also of the display panel (sop) directly via sd card, if not wort, try to put a fly hdd to test, if not wort, save the smc data on sd card with SP and test another imc series nvram, if wort, you can buy a new costous nvram (from these series, have only One chip...they have understood the game, and they want to eat too)
      N.b. Ricoh says on a rtb, of not reset sop panel for not take disfunction (not specified)
      "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)
        👍 1

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        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 8008
          #3
          Since you have received this device off lease I guess you don't need to keep the address book ?

          If not then I would use special SP mode to reset the admin password & HDD back to default settings.



          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk
          ​
            👍 1

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 35582
              #4
              Log in as supervisor and see if they have a separate User administrator set.
                👍 1

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                • Saturn
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Nov 2023
                  • 151
                  #5
                  Originally posted by copier tech
                  Since you have received this device off lease I guess you don't need to keep the address book ?

                  If not then I would use special SP mode to reset the admin password & HDD back to default settings.


                  5-846-046
                  I don't care about who your father is, as long as I'm fishing here, you won't walk on water.
                    👍 2

                    Comment

                    • Leoculus
                      Technician
                      • Jul 2024
                      • 40
                      #6
                      Originally posted by CopyBats
                      Hi Everyone,

                      I am running in to the following issue. There were some threads posted earlier regarding the same issue but I could not get a resolution through them.

                      I have an IM C3000 Off Lease / Repo that is a very low count. Unable to access the address book from the operational panel. Same result when logged in as admin. I am however able to access the address book via WIM.

                      Any assistance would be appreciated. Processing has failed is the message that shows up after a few seconds when I am trying to access the address book from the smart operational panel.

                      Thanks In advance.
                      i have had this happen twice to me now both times after formatting hdd due to an SC related to the HDD. new hdd did not fix issue but a reflash of the firmware fixed the issue. the one was a used machine for a donation to a youth hockey club. firmwares and format had been done prior to installation but after restoring the address book from their old machine it came up with this. as i had already done firmwares i did not immediately try them. tried different hdd/address book initialize/memory clear and reload nv ram/sop factory reset. ended up aborting the swap and brought it back to the office. reflash of firmware at the office fixed the issue but we had replaced the hdd also for good measure.

                      the 2nd machine was the same. new hdd and reflash the firmwares fixed the issue
                        👍 4

                        Comment

                        • CopyBats
                          Trusted Tech

                          100+ Posts
                          • Aug 2011
                          • 133
                          #7
                          Thanks everyone for your input. Tried all suggestions earlier. Turned out to be Firmware Update SOP that fixed this issue along with HDD replaccement.

                          On to the next one!

                          Originally posted by Leoculus

                          i have had this happen twice to me now both times after formatting hdd due to an SC related to the HDD. new hdd did not fix issue but a reflash of the firmware fixed the issue. the one was a used machine for a donation to a youth hockey club. firmwares and format had been done prior to installation but after restoring the address book from their old machine it came up with this. as i had already done firmwares i did not immediately try them. tried different hdd/address book initialize/memory clear and reload nv ram/sop factory reset. ended up aborting the swap and brought it back to the office. reflash of firmware at the office fixed the issue but we had replaced the hdd also for good measure.

                          the 2nd machine was the same. new hdd and reflash the firmwares fixed the issue
                          If it works, don't touch it.
                            👍 2

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