Aficio MP C5000 shows 'Printing...' and nothing happens. OSX / PS

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  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 37490

    #16
    Re: Aficio MP C5000 shows 'Printing...' and nothing happens. OSX / PS

    Originally posted by erikwahlstrom
    Wow - thanks a lot for the massive feedback!

    I can report the following: I've managed to update all the firmware with the Ricoh Firmware Update tool. Quite a few reboots, but seems fine.

    PCL printing from a win10 works great.

    PS printing from win10 doesn't work - the same "error" as from a osx-box, the printer says 'printing ...', but the job queue is empty and the only way I can clear it is by a hard reset / reboot.


    Firmware Version
    Module Name Version Part Number
    System/Copy 2.04 D0295580A
    Network Support 8.33 D0295563J
    Font EXP 1.03 D0255588
    OptionPCLFont 1.02 D0255589
    animation 1.2.1 D0295568A
    Printer 1.25 D0295572L
    RPCS 3.7.5.2.1 D0295574A
    Option PCL 1.00 D0255580A
    Scanner 01.25 D0295570K
    Network DocBox 1.04 D0295567F
    Web Support 1.13 D0295565J
    Web Uapl 1.09 D0295566E
    PS3/PDF 1.01 D0125754A
    PS3 Font 1.04 D3775915A
    PowerSaving Sys F.13 D0295560F
    Engine 1.60:08 D0295117P
    OpePanel 1.05 D0291492B
    LANG0 1.04 D0291496A
    LANG1 1.04 D0291496A
    ADF 14.00 B8025603A
    PS3/PDF firmware is not up to date. !.01 was released in July 2009. It should be v1.03 or later.
    Corrected by v1.02 Batch printing of PDF documents result in a memory overflow
    Corrected by v1.03 If "CMYK Simulation Profile" is anything but OFF, jobs may cause the device to stall.

    Problem sounds like the device is stalling.

    Comment

    • erikwahlstrom
      Junior Member
      • Nov 2021
      • 4

      #17
      Re: Aficio MP C5000 shows 'Printing...' and nothing happens. OSX / PS

      Yes - I wonder if there is any official way of updating a postscript module, or if you need to randomly buy cards and hope they have the latest version on it.

      Ricoh firmware updater doesn't update the ps module is seems.

      Comment

      • anothertech
        Service Manager

        Site Contributor
        1,000+ Posts
        • Nov 2007
        • 1769

        #18
        Re: Aficio MP C5000 shows 'Printing...' and nothing happens. OSX / PS

        Originally posted by erikwahlstrom
        Yes - I wonder if there is any official way of updating a postscript module, or if you need to randomly buy cards and hope they have the latest version on it.

        Ricoh firmware updater doesn't update the ps module is seems.
        Yes the card can be updated, you may need to call out a tech.

        Comment

        • rthonpm
          Field Supervisor

          2,500+ Posts
          • Aug 2007
          • 2854

          #19
          Re: Aficio MP C5000 shows 'Printing...' and nothing happens. OSX / PS

          Originally posted by anothertech
          Yes the card can be updated, you may need to call out a tech.
          Agreed: updated PostScript plenty of times. It may be that Ricoh's firmware tool doesn't offer any of the paid modules. Someone else will need to confirm this.

          Sent from my BlackBerry using Tapatalk

          Comment

          • slimslob
            Retired

            Site Contributor
            25,000+ Posts
            • May 2013
            • 37490

            #20
            Re: Aficio MP C5000 shows 'Printing...' and nothing happens. OSX / PS

            I looked at his firmware list and not only is it the wrong version, it is for the wrong machine. His list is showing D0125754, the proper number is D4135013A PostScript3 Unit Type C5000. Available from eBay for $19.99. RICOH SAVIN LANIER PostScript3 Unit Type C5000 #414555 for MP C4000 MP C5000 | eBay

            Comment

            • luca72
              Field Supervisor

              1,000+ Posts
              • Oct 2017
              • 1778

              #21
              Re: Aficio MP C5000 shows 'Printing...' and nothing happens. OSX / PS

              Originally posted by slimslob
              I looked at his firmware list and not only is it the wrong version, it is for the wrong machine. His list is showing D0125754, the proper number is D4135013A PostScript3 Unit Type C5000. Available from eBay for $19.99. RICOH SAVIN LANIER PostScript3 Unit Type C5000 #414555 for MP C4000 MP C5000 | eBay
              This Is a Connor McGregor shot!👍👍
              "I'll be back"

              Comment

              • Zaxxon
                Senior Tech

                500+ Posts
                • Jan 2014
                • 608

                #22
                Re: Aficio MP C5000 shows 'Printing...' and nothing happens. OSX / PS

                Originally posted by rthonpm
                Agreed: updated PostScript plenty of times. It may be that Ricoh's firmware tool doesn't offer any of the paid modules. Someone else will need to confirm this.

                Sent from my BlackBerry using Tapatalk
                Please start you post with brand, model, problem.

                Comment

                • slimslob
                  Retired

                  Site Contributor
                  25,000+ Posts
                  • May 2013
                  • 37490

                  #23
                  Re: Aficio MP C5000 shows 'Printing...' and nothing happens. OSX / PS

                  Originally posted by Zaxxon
                  Never done that, the Postscript 3 module is just a license container, the actual function and firmware is build in the controller. If the PS3 card doesn’t show up, buy a new.
                  That is true starting with the Cxx02 models which came from the factory with support for PDF Direct. The C5000 requires the PS3/PDF SD card in order to use either PostScript or PDF Direct. Check your Product Support Guides.

                  Comment

                  • Gift
                    Service Manager

                    1,000+ Posts
                    • Mar 2011
                    • 2459

                    #24
                    Re: Aficio MP C5000 shows 'Printing...' and nothing happens. OSX / PS

                    I know for some models it's not enough just to plug the SD card in (the correct slot) so you better take a look at the installation guide. I think the MPC3002 does have another SD card (I think it was VM) so you need to move the data/licence via SP mode. Same goes for uninstalling the option - SD card will be worthless if one doesn't follow the description.

                    Comment

                    • luca72
                      Field Supervisor

                      1,000+ Posts
                      • Oct 2017
                      • 1778

                      #25
                      Re: Aficio MP C5000 shows 'Printing...' and nothing happens. OSX / PS

                      actually asked him, but he didn't tell if it shows up in the printer menu
                      "I'll be back"

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 37490

                        #26
                        Re: Aficio MP C5000 shows 'Printing...' and nothing happens. OSX / PS

                        Originally posted by luca72
                        actually asked him, but he didn't tell if it shows up in the printer menu
                        PS3/PDF does show up on the list of firmware but it is not the correct one.

                        Comment

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