Strange problem IM C300 + Wifi = SC899

[slimslob]

Re: Strange problem IM C300 + Wifi = SC899

No

What would it tell me?

It might tell you which firmware module is generating the error. Package firmware only replaces firmware that is not current.It has no way to detect corrupted firmware.

[anothertech]

Re: Strange problem IM C300 + Wifi = SC899

No

What would it tell me?

It could say HTTP, or PS3, or Fax or a number of other things give you clues as to where the problem is coming from. That will steer you in the right direction.

[tonerhead]

Re: Strange problem IM C300 + Wifi = SC899

We are seeing a bunch of 899's also. One of our guys said Ricoh's not ready for prime time toner icons is the cause. The widget has a java conflict. I followed his suggestion and works so far.
1. See if they are running any java apps (a vast majority are not, I think we may have 1-2 total using java apps)
2. Turn off java SP5730
3. Exit service and reboot machine

If they are running java apps from Ricoh I'm guessing the apps will stop working if java is off.

[slimslob]

Re: Strange problem IM C300 + Wifi = SC899

We are seeing a bunch of 899's also. One of our guys said Ricoh's not ready for prime time toner icons is the cause. The widget has a java conflict. I followed his suggestion and works so far.
1. See if they are running any java apps (a vast majority are not, I think we may have 1-2 total using java apps)
2. Turn off java SP5730
3. Exit service and reboot machine

If they are running java apps from Ricoh I'm guessing the apps will stop working if java is off.

I remember when the SOP first came out. Ricoh had a lot of trouble getting the JAVA VM to function with the SOP android OS.

[sandmanmac]

Re: Strange problem IM C300 + Wifi = SC899

Users were using Google pdf reader which I got them to user Adobe Reader DC.
I isolated the printer and the laptops with a 5 port hub I had and made a little network, All ok no issues

If Tonerhead's suggestion doesn't work, then going back to this part of your initial post, I'm 100% convinced this has something to do with how their IT has the printer configured on one or more PC's.
If I understand you correctly, you took their network out of the equation (which is what I was about to suggest before re-reading it), and everything was fine??
I was going to suggest connecting your laptop directly with an ethernet cable and try printing over tcp/ip - using the full/ proper driver package, and if it works, this would prove it.
Have you checked the printer properties on any/ all of their PC's and determined what Driver/ port is being used?

I also don't see Java in the firmware list, and if I'm not mistaken, it's an optional feature on this series, so that may remove it from being the cause, but I've not dealt with these yet so I may be mistaken.

[Keegan Chetty]

Re: Strange problem IM C300 + Wifi = SC899

Hi, I've had my fare share of 899's and the fix that always worked for me was updating just the PCL firmware, package does not include PCL most of the time, I've attached the readme file and on the first fix you will see that 899 is one of them.

[dave w]

Re: Strange problem IM C300 + Wifi = SC899

If Tonerhead's suggestion doesn't work, then going back to this part of your initial post, I'm 100% convinced this has something to do with how their IT has the printer configured on one or more PC's.
If I understand you correctly, you took their network out of the equation (which is what I was about to suggest before re-reading it), and everything was fine??
I was going to suggest connecting your laptop directly with an ethernet cable and try printing over tcp/ip - using the full/ proper driver package, and if it works, this would prove it.
Have you checked the printer properties on any/ all of their PC's and determined what Driver/ port is being used?

I also don't see Java in the firmware list, and if I'm not mistaken, it's an optional feature on this series, so that may remove it from being the cause, but I've not dealt with these yet so I may be mistaken.

Yes I removed it from the network, used a netgear 5 port hub and connected the printer plus my laptop and the users laptop.
created a static ip range on printer and both laptops with adobe reader and a ricoh PCL6 driver - no problems

also no problems when printing via usb.

[dave w]

Re: Strange problem IM C300 + Wifi = SC899

Hi, I've had my fare share of 899's and the fix that always worked for me was updating just the PCL firmware, package does not include PCL most of the time, I've attached the readme file and on the first fix you will see that 899 is one of them.

Thanks i can see that.



Your info says ver 1.11 from 2014
the ver on device is 1.08 so i exspect the 899 issue is covered

just checked the D0C95492K PKG file in notepad and PCL updates are in it.

Thanks
Dave

[dave w]

Re: Strange problem IM C300 + Wifi = SC899

UPDATE

The SC Software Error History
SP-7-404-001

Code :899-00*
Total :00004280
Date :Tue Feb 8 17:16:38 2022
Line :1
Val :11
File :httpd


..........................

Any idea ?

Thanks

[sandmanmac]

Re: Strange problem IM C300 + Wifi = SC899

created a static ip range on printer and both laptops with adobe reader and a ricoh PCL6 driver - no problems

also no problems when printing via usb.

Still waiting for that confirmation of the type of driver and Port that they're using that's causing issues

[anothertech]

Re: Strange problem IM C300 + Wifi = SC899

UPDATE

The SC Software Error History
SP-7-404-001

Code :899-00*
Total :00004280
Date :Tue Feb 8 17:16:38 2022
Line :1
Val :11
File :httpd


..........................

Any idea ?

Thanks

The file :httpd means something they are printing from the internet is causing the problem. First thing to check is make sure they have the current Ricoh driver, downloaded and installed from the Ricoh site and using the standard tcpip port.

If still trouble, ask the customer to try a different browser. Also have them chose "print preview" then print the job.

Try to identify which computer is the culprit.

[kleankopy]

Re: Strange problem IM C300 + Wifi = SC899

I fixed a few different Ricoh's lately that even with new firmware it still thru 899s, so I increased the buffer from 128k to 256 in the printer feature menu/ Host interface. They have not had any more 899 since.

[Keegan Chetty]

Re: Strange problem IM C300 + Wifi = SC899

You could also try disabling the SNMP status on the configure port option on the driver, change IP address and network point.

[dave w]

Re: Strange problem IM C300 + Wifi = SC899

Still waiting for that confirmation of the type of driver and Port that they're using that's causing issues

Hi sandmanmac

PCL6 driver Ver.1.55.0.0
IP port

Im still investigating - bit of an issue as they dont have any I.T cover and im covering all bases to make sure its not our MFP.

[dave w]

Re: Strange problem IM C300 + Wifi = SC899

The file :httpd means something they are printing from the internet is causing the problem. First thing to check is make sure they have the current Ricoh driver, downloaded and installed from the Ricoh site and using the standard tcpip port.

If still trouble, ask the customer to try a different browser. Also have them chose "print preview" then print the job.

Try to identify which computer is the culprit.

Thanks anothertech

the office is a hot desk work space.
multiple macs and pc's
I removed it off the network and all was good with my laptop and a user with correct driver and port settings

problem is they dont have I.T cover with us or anybody else! - so im making sure I have done everything to make sure its not our MFP.
Im going back in there with a small printer to see if we get a similar issue with it [ SP 3710dn ] as its nice and easy to carry up to the second floor

Dave