MP c306 with an SC819 error

[tonerhead]

This is an odd account. It is in a VP's office only because she is a VP. Monthly average is 100 pages, mostly copies. This machine is on 24/7/365. It will go into SC819 while it is doing nothing. No printing, copying, nothing. VP will power cycle and it's good to go for her 1 copy or print. Don't tell me to have her turn it on when she needs it, that won't fly.

Anyway, have updated firmware, replaced hdd with a used hdd. (Both tested good with SMART and hdd diagnostics, in fact original hdd got put into another copier and works fine), reseated ram and controller connections. I have set 5191 off, 5730 java off, 5305 off.

Stupid thing is it has been in this office for probably 3 years, has done about 3k. Previously it was in an office that did about 12k/yr for 2 years. Total is 27k. Only started acting up about a year ago. But it is progressing to be more frequent.

I'm leaning to shotgun it, first another hdd, then ram, then controller.

Am I missing anything?

[slimslob]

Re: MP c306 with an SC819 error

Have you gone into SP mode and looked at the SC histo00ry to see what the detail is on the error? It will be a 4 digit code. It will identify exactly what caused the kernel to fail. For example the HDD would be 6261

[tonerhead]

Re: MP c306 with an SC819 error

will do. thanks.

[tonerhead]

Re: MP c306 with an SC819 error

At account now . Sc819 init died (signal 0 is all I get.

[anothertech]

Re: MP c306 with an SC819 error

Did you update the SOP as well as the machine firmware? The SOP ver 1.22.2 has a fix for SC819.

One other thought is to raise the heap and stack.

If those don't I'd try hdd, ram, nvram, then controller.

[tonerhead]

Re: MP c306 with an SC819 error

Interesting outcome today. Last resort I called mother Ricoh. First words out of support was replace the hard drive. But the hard drive SMART shows it to be good yet. He said doesn't matter, this model eats hard drives for breakfast, an SC819 is always the hdd on these.

At the point when he called back I had the back and side covers off reseating connections. After I got done with him, I reconnected everything and powered it up with original hdd. Screen showed user tools and nothing else like it was locked up. So I took his advice, replaced the hdd and it booted normally. Now to see if SC819 stays away.

BTW on this model, ram is soldered into the controller, so nothing to reseat there.

[UNICORNico]

Re: MP c306 with an SC819 error

Did you update the SOP as well as the machine firmware? The SOP ver 1.22.2 has a fix for SC819.

One other thought is to raise the heap and stack.

If those don't I'd try hdd, ram, nvram, then controller.

I didn't want to resurrect the thread unnecessarily.

Do you have access to SOP firmware 1.22? In Octopus, I do not get any update regarding the Operation Panel, and solve a case that I had with the "famous" SC819, you would be so kind to pass it to me, please.

[TonerMunkeh]

Re: MP c306 with an SC819 error

Latest Cheetah revision I can see on Octopus is 1.47, I can send that to you if you'd like. Powersave firmware can be a good cause for 819 too, it's not included in the package.

[Gary k]

Re: MP c306 with an SC819 error

I have had a lot of SC819 codes caused by power save. update firmware to latest, firmware all does not always have what is needed. go into the apps on SOP and go to application site, admin menu, managed items,application list and uninstall toner widget if there, it messes with the powersave. turn off settings in newly arrived updates and auto update so your machine does'nt ypdate with wrong firmware.

[anothertech]

Re: MP c306 with an SC819 error

I have had a lot of SC819 codes caused by power save. update firmware to latest, firmware all does not always have what is needed. go into the apps on SOP and go to application site, admin menu, managed items,application list and uninstall toner widget if there, it messes with the powersave. turn off settings in newly arrived updates and auto update so your machine does'nt ypdate with wrong firmware.

I've been suspecting that some of the machines are auto updating with the wrong firmware, but I can't prove it. Have you see this happening?

[UNICORNico]

Re: MP c306 with an SC819 error

Latest Cheetah revision I can see on Octopus is 1.47, I can send that to you if you'd like. Powersave firmware can be a good cause for 819 too, it's not included in the package.

OK the Cheetah if I have it, I thought it would be a specific firmware and that it would be called "SOP" or something like that, in the firmware list... xD (dumb me)
Even so, I understand that I must do it from the SOP directly, it does not load like a conventional firmware. Or if you can?


But it is not clear to me, how to proceed to access the SOP recovery system.

I've been suspecting that some of the machines are auto updating with the wrong firmware, but I can't prove it. Have you see this happening?

Yes, in fact it is being something recurrent in the forum when some machine is updated remotely.

[tonerhead]

Re: MP c306 with an SC819 error

Sorry guys, I really dropped the ball on this thread. After replacing the hdd, SC819 came back a few days later. We were kicking this can around at work for a while and someone suggested to go into the android service mode and do a factory reset on the android system. I did that and reloaded previous firmware modules and haven't been back since. Going on 5 months now (probably jinxed myself though) That really was an odd one.

[UNICORNico]

Re: MP c306 with an SC819 error

Sorry guys, I really dropped the ball on this thread. After replacing the hdd, SC819 came back a few days later. We were kicking this can around at work for a while and someone suggested to go into the android service mode and do a factory reset on the android system. I did that and reloaded previous firmware modules and haven't been back since. Going on 5 months now (probably jinxed myself though) That really was an odd one.

Companion, you can help me understand how to access the RECOVERY Mode of the SOP. I do not know which buttons to hold down in the access process.
I know that there is a PDF of a colleague (I read it), but it does not make it clear to me which buttons to press (those on the side of the SOP, obviously) but not which of them in particular, during the start of the machine.

[TonerMunkeh]

Re: MP c306 with an SC819 error

Set the panel to normal startup mode, or switch it off, unplug it, then hit the power button again to discharge it. Press and hold EX1 and EX3 on the side of the panel. Hit the power button. When the screen shows the blue horizon screen, switch to holding EX1 and EX2. That will let you into recovery mode.

To save all this hassle just put a package on it, that contains the Cheetah firmware.

[dalewb74]

Re: MP c306 with an SC819 error

in the service manual :

 Debug logs are not saved in the following conditions:
 While erasing all memory
 While data encryption equipment is installed
 While changing the firmware configuration
 Forced power OFF (accidentally disconnecting the outlet)
 Engine debug log in shutdown
 When the power supply to the HDD is off because of energy saving (engine OFF mode
/STR mode)
 When one of the following SC occurs: SC672, SC816, SC819, SC878, SC899, SC859,
SC860, SC861, SC863, or SC864