Ricoh MP C2801 firmware update failed

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  • luca72
    Field Supervisor

    1,000+ Posts
    • Oct 2017
    • 1778

    #16
    Re: Ricoh MP C2801 firmware update failed

    Originally posted by sidorvm
    You mean I need to make a FAT32 partition of size 150-200mb? I used 32GB card. may be that is also a mistake. Can you please share a detailed steps how to prepare the card.
    absolutely yes!...the more machines you go back, the less they support large sd, I suggested 150-200mb to be sure, but I also think 500mb or maybe 1gb are usable, to partition I use "minitool partition tools" for windows 10 (this function its free) but whatever you want is fine, put just the "system copy" for now, then do the others...the fast way its to use a old java sd card from scrapped machines...usualy are low capacity

    https://www.partitionwizard.com/free-partition-manager.html
    "I'll be back"

    Comment

    • sidorvm
      Technician
      • May 2022
      • 16

      #17
      Re: Ricoh MP C2801 firmware update failed

      Originally posted by luca72
      absolutely yes!...the more machines you go back, the less they support large sd, I suggested 150-200mb to be sure, but I also think 500mb or maybe 1gb are usable, to partition I use "minitool partition tools" for windows 10 (this function its free) but whatever you want is fine, put just the "system copy" for now, then do the others...the fast way its to use a old java sd card from scrapped machines...usualy are low capacity

      https://www.partitionwizard.com/free-partition-manager.html
      Ok, got it. So I create FAT32 partition with ROMDATA folder and systemcopy inside. systemcopy is it a some sort of a command line tool? Where to get it?

      Comment

      • luca72
        Field Supervisor

        1,000+ Posts
        • Oct 2017
        • 1778

        #18
        Re: Ricoh MP C2801 firmware update failed

        Originally posted by sidorvm
        Ok, got it. So I create FAT32 partition with ROMDATA folder and systemcopy inside. systemcopy is it a some sort of a command line tool? Where to get it?
        systemcopy its a main firmware module name, like engine, fax, printer, etc
        "I'll be back"

        Comment

        • sidorvm
          Technician
          • May 2022
          • 16

          #19
          Re: Ricoh MP C2801 firmware update failed

          Originally posted by luca72
          systemcopy its a main firmware module name, like engine, fax, printer, etc
          where can I get the file?

          Comment

          • luca72
            Field Supervisor

            1,000+ Posts
            • Oct 2017
            • 1778

            #20
            Re: Ricoh MP C2801 firmware update failed

            Originally posted by sidorvm
            where can I get the file?
            you must necessarily have access to the ricoh or octopus portals, in order to download it, I could have sent it to you, only that model is not present in our databases in Italy, and not even in Europe.
            I can not guarantee that it is compatible with firmware of other models mentioned above, try with what I think I understand you already had available
            "I'll be back"

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 37489

              #21
              Re: Ricoh MP C2801 firmware update failed

              Originally posted by sidorvm
              Seems like my machine is the same as MPC3001/3501. Can you please share fwu files so that I can try to recover it. I hope this wont break it even more.
              Web interface is not available. I connect to machine over HTTP and I get 404 on the top page.
              Depending on the settings of the C2801, you may need to access it as HTTPS.

              Comment

              • slimslob
                Retired

                Site Contributor
                25,000+ Posts
                • May 2013
                • 37489

                #22
                Re: Ricoh MP C2801 firmware update failed

                Originally posted by sidorvm
                where can I get the file?
                If you do not have access to download from Ricoh, you will need to have someone email them to you.

                Comment

                • sidorvm
                  Technician
                  • May 2022
                  • 16

                  #23
                  Re: Ricoh MP C2801 firmware update failed

                  Originally posted by slimslob
                  If you do not have access to download from Ricoh, you will need to have someone email them to you.
                  I don't have the access. If anyone here can share the file that will be great.

                  Comment

                  • sidorvm
                    Technician
                    • May 2022
                    • 16

                    #24
                    Re: Ricoh MP C2801 firmware update failed

                    I've got fwu files from Gift, thanks a lot! However flashing didn't work for me. here is the steps I followed.

                    - I created 200MB FAT32 partition
                    - Placed romdata folder with *.fwu files inside on SD card.
                    - Inserted SD card to SD slot 2 and turned on the machine.

                    Below 2 screenshots which follow each other.
                    Error message:
                    Reboot after card insert. E32
                    GW5d_prt_PS3 Card No.:1/1



                    IMG_3740.jpg
                    IMG_3741.jpg

                    Anyone can tell me what this message mean?

                    Found few posts about this error.
                    Firmware update error E32
                    Firmware Update Procedure..

                    So I press 143 and then clear button 3 times. Machine beep 2 times but nothing happen.
                    Last edited by sidorvm; 05-20-2022, 09:33 AM.

                    Comment

                    • luca72
                      Field Supervisor

                      1,000+ Posts
                      • Oct 2017
                      • 1778

                      #25
                      Re: Ricoh MP C2801 firmware update failed

                      Originally posted by sidorvm
                      I've got fwu files from Gift, thanks a lot! However flashing didn't work for me. here is the steps I followed.

                      - I created 200MB FAT32 partition
                      - Placed romdata folder with *.fwu files inside on SD card.
                      - Inserted SD card to SD slot 2 and turned on the machine.

                      Below 2 screenshots which follow each other.
                      Error message:
                      Reboot after card insert. E32
                      GW5d_prt_PS3 Card No.:1/1



                      [ATTACH=CONFIG]53349[/ATTACH]
                      [ATTACH=CONFIG]53350[/ATTACH]

                      Anyone can tell me what this message mean?

                      Found few posts about this error.
                      Firmware update error E32
                      Firmware Update Procedure..

                      So I press 143 and then clear button 3 times. Machine beep 2 times but nothing happen.
                      ok, all right, its after the 2 beep the error was cleared up, that you make a machine restart with sd card insert with only systemcopy and no other files inside

                      "I'll be back"

                      Comment

                      • Gift
                        Service Manager

                        1,000+ Posts
                        • Mar 2011
                        • 2459

                        #26
                        Re: Ricoh MP C2801 firmware update failed

                        PS3.... sounds like it's asking for postscript firmware. PM is incoming in a minute

                        So I press 143 and then clear button 3 times. Machine beep 2 times but nothing happen.
                        Did you try a reboot without the SD card with firmware afterwards?

                        Comment

                        • GIUBOSS
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Jul 2013
                          • 1435

                          #27
                          Re: Ricoh MP C2801 firmware update failed

                          try, I read it on an old thread , (never tried it personally)
                          How to cancel the errors:
                          1) Press "143" using the number keys while the error code is displayed.
                          2) Press the "CLEAR" key 3 times.
                          3) The system will beep 3 times and the error display will disappear.
                          To ensure the above error codes do not occur, please be sure to follow the procedure below whenever installing several kinds of firmware at the same time: 1. First, install the System firmware only. 2. After successfully installing the System firmware, turn the machine main power Off/On and confirm that the machine boots up to Ready status normally. 3. Install the remaining firmware simultaneously.
                          Or
                          Clear mode, 1,4,3, clear / stop, clear / stop, clear / stop, restart
                          ---previously described by Gift---

                          Comment

                          • slimslob
                            Retired

                            Site Contributor
                            25,000+ Posts
                            • May 2013
                            • 37489

                            #28
                            Re: Ricoh MP C2801 firmware update failed

                            Originally posted by sidorvm
                            I've got fwu files from Gift, thanks a lot! However flashing didn't work for me. here is the steps I followed.

                            - I created 200MB FAT32 partition
                            - Placed romdata folder with *.fwu files inside on SD card.
                            - Inserted SD card to SD slot 2 and turned on the machine.
                            If you placed the .fwu directly in the romdata folder, that could be your problem. You may need to create a product code folder in the romdata folder and place the .fwu files in that folder. The folder name should be either D086, the code on the serial number plate or D087, the code on the main machine firmware files. Service manual says D086.

                            Comment

                            • sidorvm
                              Technician
                              • May 2022
                              • 16

                              #29
                              Re: Ricoh MP C2801 firmware update failed

                              Sorry for the late response.
                              Thanks to all your help I was able to recover the machine!! I placed biggest fwu file on the SD card and was able to flash the printer successfully.

                              ok, all right, its after the 2 beep the error was cleared up, that you make a machine restart with sd card insert with only systemcopy and no other files inside
                              Turned out that was system copy I thought system copy is the name of the file. Thanks to the Gift fort the file! You saved me!

                              Did you try a reboot without the SD card with firmware afterwards?
                              I didn't reboot to see if it will solve the issue. I started flashing process.

                              If you placed the .fwu directly in the romdata folder, that could be your problem. You may need to create a product code folder in the romdata folder and place the .fwu files in that folder. The folder name should be either D086, the code on the serial number plate or D087, the code on the main machine firmware files. Service manual says D086.
                              I tried both ways, and it seems like for this printer it doesn't matter if I have D086 folder inside of the romdata. But yes, I think that is official way to flash the machine.

                              Now I can use the machine from WIndows 7 desktop and it seems to be working fine. However I can't access it from Mac. I can't even install printer, mac says it is busy. Not sure why
                              In the past around 5 years ago, I bought SD card with some postscript profile, which kind of was necessary for printing on Mac. Now after flashing the machine, when I insert the SD card with profile, printer can't even connect to the network. But that is probably the next step
                              IMG_3767.jpgIMG_3766.jpgIMG_3769.jpgIMG_3770.jpg


                              PS3.... sounds like it's asking for postscript firmware. PM is incoming in a minute
                              This is interesting, I'll try to add this too. May be I won't need SD card with postscript after that. Cause this machine doesn't work with my mac now. Because after flashing it stopped recognizing postscript SD card I used to print from Mac.

                              Comment

                              • Gift
                                Service Manager

                                1,000+ Posts
                                • Mar 2011
                                • 2459

                                #30
                                Re: Ricoh MP C2801 firmware update failed

                                Thanks for the feedback - glad to hear it worked

                                Comment

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