MP2555 SMB scan portrait or landscape question

[copyaction]

[slimslob]

Re: MP2555 SMB scan portrait or landscape question

Sounds like someone changed a setting at the control panel.

[copyaction]

Re: MP2555 SMB scan portrait or landscape question

Sounds like someone changed a setting at the control panel.

That is what I thought and I checked the settings and it is on Auto Detect.
Not sure if there is something else.

[slimslob]

Re: MP2555 SMB scan portrait or landscape question

That is why I thought and I checked the settings and it is on Auto Detect.
Not sure if there is something else.

Auto rotate

[blackcat4866]

Re: MP2555 SMB scan portrait or landscape question

AFAIK there are two main possibilities:
-The endusers inconsistently load their originals LTR or LTR-R, or inconsistently setting the original width guides, and expect the machine to just "...figure out the right way for it to display."
-Some or all of the information they are providing you with is false.

Either way, unless they can DEMONSTRATE the issue, it's probably operator error. =^..^=

[Gift]

Re: MP2555 SMB scan portrait or landscape question

AFAIK enabled OCR can also mess with the orientation

[KeviM]

Re: MP2555 SMB scan portrait or landscape question

Hello

You need to check the settings. Most likely it's been changed. Correct it and set as new defaults

You looking for this IMG-20220804-WA0002.jpg

Best of luck friend

[copyaction]

Re: MP2555 SMB scan portrait or landscape question

Hello

You need to check the settings. Most likely it's been changed. Correct it and set as new defaults

You looking for this [ATTACH=CONFIG]54225[/ATTACH]

Best of luck friend

Thanks, it is set to Readable direction but makes no difference.

[KeviM]

Re: MP2555 SMB scan portrait or landscape question

Thanks, it is set to Readable direction but makes no difference.

I would say if the orientation is set to the right direction and if when you are running scanning tests the scans are coming in the right direction in the folder then it's 1 of 2 things

1) it's user error. Possibly 1 of the users are not using the machine correctly.
Maybe print out a note and stick it on the machine. Detailing how to scan and how insert originals with a diagram of the original direction and direction of writing.

2) Firmware faults. Try a firmware update

Also: try sticking around at the customers place for about an hour or two just to observe how they are using the machine.
And
Give them a tutorial again on how to use the machine. Shocking how many times I've given customers tutorials on how to use their machine. Even after having their machine for more than 4 years some of them still don't know how to load paper properly.
And
In an office with multiple users, someone can be new and not know how to use the machine.
Lastly: is scan to email also doing the same thing?

[copyaction]

Re: MP2555 SMB scan portrait or landscape question

In an office with multiple users, someone can be new and not know how to use the machine.
Lastly: is scan to email also doing the same thing?

[slimslob]

Re: MP2555 SMB scan portrait or landscape question

I wonder, could it be something only available when the scan to OCR option is installed? Determining readable orientation would necessary for OCR conversion.