I have recently installed a type 7500 fax option on a B246 MP5500. The issue I was having with the LCDC not allowing me to access the fax option has been resolved. However, I still cannot get a dial tone out of the unit. I checked the settings and they appear to be correct. Any of these fax options I have done in the past were simple. Install. Initialize. Use. This one is different. I am leaning towards a blown FCU at the moment. I was wondering if anybody recalls any tech bulletins out for the B819 Type 7500 fax option on these machines. Any relevant information will probably make me feel awfully reputation-boosting generous. Thanks, guys (and gals).
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NEVER ASSUME ANYTHING -
The problem that I've seen most often when installing fax options is the battery daughter board. It's the board that sits on top of the main fax option board. Give it a push down on the ricoh logo area of the pcb to ensure that it's seated properly. Also while you're there check that the battery jumper is set to the on position.
Other standard stuff to check includes checking for a dialtone from the wall socket using a handset and checking that the phone line is plugged into the "Line" plug on the MFP rather than the "phone" plug.
Sorry just have to cover the basics before moving on the esoteric.Information is intended for certified service personnel only. Your mileage may vary, see dealer for details. -
I understand. The MSU is seated good and the jumper is set on the correct pins. (It would throw a sc code if the battery jumper was on the "off" pins) I have a regular phone right next to the machine and have a good dial tone. The AT&T man just left after deeming the problem was not a line problem. That's the situation at the moment. Any esoterics?NEVER ASSUME ANYTHINGComment
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It wasn't on this model, but I seem to remember that the battery was loose on one of the fax options which I installed back in the mists of time.
If it's using structured cabling for the line, you could ask the customer to check that it is patched in correctly and try to eliminate any coupling boxes such as RJ11-RJ45 (PCB master) converters if there are any, maybe by plugging it into a dedicated fax line elsewhere.Comment
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Like Cat 5 said, Get an analog handset and test the "Fax" line they have provided, if there is no dial tone then it's their line. Make the handset one of your favorite fax troubleshooting tools.
I have also seen fax lines where you need to dial 9 or the like first before the fax number in order to get an outside line.
Is the phone next to the machine on the same line as the fax? If not, tone there means nothing. And , if it is a digital phone system, and the line was accidentally plugged into the fax machine, it could have fried the modem.Don't take that toner with me!Comment
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This machine is not in the field. It is in our shop. The line we use is a dedicated fax line that was tested good by AT&T about 2 hours ago.
The battery on the FCU and MSU are securely soldered to the boards. Is there any bulletins out on ths kind of problem?NEVER ASSUME ANYTHINGComment
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Well assuming that AT+T are nothing like BT, who frequently lie about whether a line is working and then sneakily fix it about 40 minutes later, have you tried a) a different line cord (we have two types over here in Blighty, but I don't know about yours) and b) check that the monitor volume isn't muted.
Again, sorry if these sound patronising, however sometimes there are trees getting in the way of the wood.
The only bulletins which I can see are updated installation manuals and I can't spot the differences to be honest!Comment
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I think what we're all wanting to hear is "I plugged a handset into the dedicated fax line outlet, dialed my cell phone and was able to hear myself". Until we get confirmation of that I think we're kinda stuck.This machine is not in the field. It is in our shop. The line we use is a dedicated fax line that was tested good by AT&T about 2 hours ago.
The battery on the FCU and MSU are securely soldered to the boards. Is there any bulletins out on ths kind of problem?Information is intended for certified service personnel only. Your mileage may vary, see dealer for details.Comment
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Now, did you check.....
just on a related note, remember that the M-C3 initially did not take a fax option until a s/n cut-in, is this a refurb machine or a new one straight out of the box? I have listed the cut-in s/n below, just in case....
MT-C3a - L7765900001 ->
MT-C3a MFP - L8065900001 ->"Tell me and I'll forget. Show me and I'll remember. Involve me and I will learn."
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The serial number I have is before the cut-in. When you say "did not take the fax option", do you mean the machine was not capable of the of the option?
As far as my firmware levels, they are good.
I have sent the FCU PCB in for a check and repair, if needed. I'll let you guys know if it was good or bad when I get it back.NEVER ASSUME ANYTHINGComment
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Update
I had a bad FCU AND MBU. Got them repaired at HYTEC and everything works great.NEVER ASSUME ANYTHINGComment
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