Ricoh MP501 Cant access interface settings or service mode

[sandmanmac]

Re: Ricoh MP501 Cant access interface settings or service mode

Have tried the 107107 clear that also doesnt work and service mode lock is disabled is there any way of checking if this software you are talking about isnt installed or any way to reset service mode login without being able to access service mode thanks.

Not knowing exactly what is and isn't available in your User Tools menu, I will point you toward a thread that has some similarities to your situation and that I also weighed in on because I had just run up against a similar situation as the poster.
As I state in the thread, I'm unsure if I may have been able to resolve it in a different way, because I started the memory erase process without entirely intending to, and there was no way to stop it.
It is frustrating that the original poster if this thread didn't return to close/ update the thread.
Possible to change factory sp mode on mpc2004ex?

[slimslob]

Re: Ricoh MP501 Cant access interface settings or service mode

I usually work on mostly sharp machines hense why I created this post would you like to tell me how I get into that mode mode if you know so I can have a look when I get chance?

Not in an open forum like this. Imagine that damage that an untrained person could do to a machine. If you have never had a competitor cause a problem on a machine at a major client then you have been lucky.

[engineer1234]

Re: Ricoh MP501 Cant access interface settings or service mode

Then I take it that you are either not a Ricoh trained technician, Ricoh has some really crappy classroom instructors, or you do not have your regional rep in your email address book.

I usually work on mostly sharp machines hense why I created this post would you like to tell me how I get into that mode mode if you know so I can have a look when I get chance?

[slimslob]

Re: Ricoh MP501 Cant access interface settings or service mode

Then I take it that you are either not a Ricoh trained technician, Ricoh has some really crappy classroom instructors, or you do not have your regional rep in your email address book.

[engineer1234]

Re: Ricoh MP501 Cant access interface settings or service mode

Do you know how to get into factory service mode?

[anothertech]

Re: Ricoh MP501 Cant access interface settings or service mode

Do you know how to get into factory service mode?

[slimslob]

Re: Ricoh MP501 Cant access interface settings or service mode

what I meant is I reset system settings to factory default by holding # and pressing system settings as I said cannot get into service mode at all.

Your best bet then is to arraign an on site visit by your Ricoh regional support person.

[engineer1234]

Re: Ricoh MP501 Cant access interface settings or service mode

You said that you did a Factory Reset. If that means that you can get into Factory SP mode, see if the setting for the SP access code is available there.

what I meant is I reset system settings to factory default by holding # and pressing system settings as I said cannot get into service mode at all.

[slimslob]

Re: Ricoh MP501 Cant access interface settings or service mode

You said that you did a Factory Reset. If that means that you can get into Factory SP mode, see if the setting for the SP access code is available there.

[engineer1234]

Re: Ricoh MP501 Cant access interface settings or service mode

It is the new code on this unit by default.
The SP mode MUST be 6 digits even when changed.
That said, I know of several occasions where Reset, 107107, CLEAR (hold) has worked.
...But that doesn't explain why there is no interface tab once in system settings

I seem to remember a similar situation on a machine I was picking up for resale some time ago. I think that there was some sort of 3rd party management software installed on the unit that put extreme limitations on the system settings, and once I managed to uninstall it everything came back.

Also.....have you checked that Service mode lock isn't enabled? You will have to turn on admin authentication, and then log in just to display the tab in System settings ( that's assuming that those tabs are even available in its current state)

Have tried the 107107 clear that also doesnt work and service mode lock is disabled is there any way of checking if this software you are talking about isnt installed or any way to reset service mode login without being able to access service mode thanks.

[engineer1234]

Re: Ricoh MP501 Cant access interface settings or service mode

Try Reset, 107, hold Clear to get into service mode on this one.

I hve tried this but thanks anyway

[slimslob]

Re: Ricoh MP501 Cant access interface settings or service mode

It is the new code on this unit by default.
The SP mode MUST be 6 digits even when changed.
That said, I know of several occasions where Reset, 107107, CLEAR (hold) has worked.
...But that doesn't explain why there is no interface tab once in system settings

I seem to remember a similar situation on a machine I was picking up for resale some time ago. I think that there was some sort of 3rd party management software installed on the unit that put extreme limitations on the system settings, and once I managed to uninstall it everything came back.

Also.....have you checked that Service mode lock isn't enabled? You will have to turn on admin authentication, and then log in just to display the tab in System settings ( that's assuming that those tabs are even available in its current state)

There is also the possibility it has to do with Administrator Settings. On older models if a specific Network Administrator was setup, it would gray out the settings on the Interface Tab, maybe it now makes the entire tab non-accessible. Another possibility is the Network Security Level. The button for it can't even be seen unless you are logged in as the proper Administrator.

[sandmanmac]

Re: Ricoh MP501 Cant access interface settings or service mode

Try Reset, 107, hold Clear to get into service mode on this one.

It is the new code on this unit by default.
The SP mode MUST be 6 digits even when changed.
That said, I know of several occasions where Reset, 107107, CLEAR (hold) has worked.
...But that doesn't explain why there is no interface tab once in system settings

I seem to remember a similar situation on a machine I was picking up for resale some time ago. I think that there was some sort of 3rd party management software installed on the unit that put extreme limitations on the system settings, and once I managed to uninstall it everything came back.

Also.....have you checked that Service mode lock isn't enabled? You will have to turn on admin authentication, and then log in just to display the tab in System settings ( that's assuming that those tabs are even available in its current state)

[slimslob]

Re: Ricoh MP501 Cant access interface settings or service mode

Someone may have changed the 6 digit SP access code.

[davidmtupper]

Re: Ricoh MP501 Cant access interface settings or service mode

Try Reset, 107, hold Clear to get into service mode on this one.