SOP Factory Reset on Cheetah G2.5

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  • KenB
    Geek Extraordinaire

    2,500+ Posts
    • Dec 2007
    • 3944
    #1

    SOP Factory Reset on Cheetah G2.5

    Last edited by KenB; 05-22-2023, 11:50 PM.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins
    Tags: cheetah, factory, its, manager, reset
    • fbkhan3
      Trusted Tech

      250+ Posts
      • May 2012
      • 421
      #2
      Re: SOP Factory Reset on Cheetah G2.5

      Did you try
      Recovery Mode,

      Turning the machine ON while holding they Key 1 & 3, hold down the key 1 & 2 when blue screen (startup screen) appears, this procedure takes you to factory reset.


      Regard's

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 8144
          #3
          Re: SOP Factory Reset on Cheetah G2.5

          Out of interest why do you want to perform a factory reset?

          I have done this a few times the only issue you'll have after is re-loading all the apps etc that are not included in the .pkg file.
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk
          ​

            Comment

            • TonerMunkeh
              Professional Moron

              2,500+ Posts
              • Apr 2008
              • 3865
              #4
              Re: SOP Factory Reset on Cheetah G2.5

              If PCC5 goes bang on uninstall you have to flatten the panel to get rid of it. Same with any SOP solution really. Although the manuals say not to do it, I've successfully recovered one before.
              It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

              Hit it.

                Comment

                • KenB
                  Geek Extraordinaire

                  2,500+ Posts
                  • Dec 2007
                  • 3944
                  #5
                  Re: SOP Factory Reset on Cheetah G2.5

                  Originally posted by copier tech
                  Out of interest why do you want to perform a factory reset?

                  I have done this a few times the only issue you'll have after is re-loading all the apps etc that are not included in the .pkg file.
                  I'm actually help out a tech in the field.

                  The customer tried to install the "Kofax Unified Client" on an MP C3500 and it failed.

                  Not sure which app it was for; it could be for Output Manager, Equitrac, or AutoStore. The tech did not know.

                  It is currently stuck in a "can't install/can't uninstall" mode.

                  I sent him instructions on doing a Java clear, but I doubt it will fix the problem.

                  Thanks.
                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                    Comment

                    • Sashko
                      Trusted Tech

                      100+ Posts
                      • Oct 2009
                      • 110
                      #6
                      Re: SOP Factory Reset on Cheetah G2.5

                      Originally posted by KenB
                      I'm actually help out a tech in the field.

                      The customer tried to install the "Kofax Unified Client" on an MP C3500 and it failed.

                      Not sure which app it was for; it could be for Output Manager, Equitrac, or AutoStore. The tech did not know.

                      It is currently stuck in a "can't install/can't uninstall" mode.

                      I sent him instructions on doing a Java clear, but I doubt it will fix the problem.

                      Thanks.
                      Does you write the correct model? Is it MP C3500? MP C3500 has the colour touch screen.
                      Please write the correct model name of the machine.
                      Oldest machines uses JAVA based application and newest uses Android applications. Different way to disable and unninstall it.

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 37489
                          #7
                          Re: SOP Factory Reset on Cheetah G2.5

                          Originally posted by Sashko
                          Does you write the correct model? Is it MP C3500? MP C3500 has the colour touch screen.
                          Please write the correct model name of the machine.
                          Oldest machines uses JAVA based application and newest uses Android applications. Different way to disable and unninstall it.
                          Probably a typo. Most likely IM C3500 for SOP 2.5.

                            Comment

                            • Sashko
                              Trusted Tech

                              100+ Posts
                              • Oct 2009
                              • 110
                              #8
                              Re: SOP Factory Reset on Cheetah G2.5

                              Originally posted by slimslob
                              Probably a typo. Most likely IM C3500 for SOP 2.5.
                              Go to SP Mode for Operational panel and uninstall the third party applications (like Kofax).
                              SOPv25_UninstallApplications.jpg

                                Comment

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