MP3554 remove paper from shift tray

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  • apump
    Trusted Tech

    100+ Posts
    • Mar 2009
    • 160
    #1

    MP3554 remove paper from shift tray

    legal and 11x17 from glass or document feeder it shows remove paper from finisher shift tray after copies exit. Letter and letterR are fine. When it does this you have to reboot machine to clear message. anyone seen this before?
    Tags: paper, reboot, remove, shift, tray
    • ridgemill
      Trusted Tech

      100+ Posts
      • Sep 2017
      • 180
      #2
      Re: MP3554 remove paper from shift tray

      Make sure the finisher firmware is up to date. Both SR3140/SR3150 & SR3160/SR3170, have updates that fix false full tray conditions.

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        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 37048
          #3
          Re: MP3554 remove paper from shift tray

          I have had the problem with the Proof tray. It was caused by ambient light from lighting on low ceiling above the finisher being reflected off the surface of the first sheet exiting to the full tray sensor. Solution was to place my clipboard or a couple sheets over the proof tray before starting to print reports.

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