Mp5055 Erase all Memory is hidden

[Marwan]

Greetings for all,
i have returned a MP 5055 from the customer,however i need to Erase all Memory but the ease button is hidden i can't press it,
is there a Sp mode to solve that ?

[Codex]

Re: Mp5055 Erase all Memory is hidden

Hello
Why you have to erase the memory?... If you mean the personal information you can format the HDD. It's not a good idea to make a "memory clear"

Inviato dal mio SM-S901B utilizzando Tapatalk

[slimslob]

Re: Mp5055 Erase all Memory is hidden

If by hidden you mean greyed out, you need to be logged in to User Tools as the correct administrator.

[slimslob]

Re: Mp5055 Erase all Memory is hidden

Hello
Why you have to erase the memory?... If you mean the personal information you can format the HDD. It's not a good idea to make a "memory clear"

Inviato dal mio SM-S901B utilizzando Tapatalk

Formatting the HDD through SP mode does not erase the data. It only erases the folder and directory structure. To erase everything. the drive needs to be connected to a computer and a low level format done or use a drive utility that can do a wipe disk function.

[Elmo]

Re: Mp5055 Erase all Memory is hidden

you may have optional software installed
goto user tools extended features and look if you have you may need to be logged in as admin to uninstall them

[sandmanmac]

Re: Mp5055 Erase all Memory is hidden

If by hidden you mean greyed out, you need to be logged in to User Tools as the correct administrator.

x2 on this.
I would just add that you may need to enable administrator authentication first, before you're able to login

[Saturn]

Re: Mp5055 Erase all Memory is hidden

you may have optional software installed
goto user tools extended features and look if you have you may need to be logged in as admin to uninstall them

If the optional software is installed as an APP at the SOP, you can uninstall it in SOP Service Mode.

[Marwan]

Re: Mp5055 Erase all Memory is hidden

If by hidden you mean greyed out, you need to be logged in to User Tools as the correct administrator.

thank you sir,this what i'm having,i have logged as administrator and tried supervisor as well,still greyed out

[Marwan]

Re: Mp5055 Erase all Memory is hidden

Formatting the HDD through SP mode does not erase the data. It only erases the folder and directory structure. To erase everything. the drive needs to be connected to a computer and a low level format done or use a drive utility that can do a wipe disk function.

i have changed the whole HDD same issue,still grayed out

[Marwan]

Re: Mp5055 Erase all Memory is hidden

you may have optional software installed
goto user tools extended features and look if you have you may need to be logged in as admin to uninstall them

i have deleted them all,also i entered the recovery mode and wiped all to the factory reset and still greyed out the Erase on the administrator tools

[Marwan]

Re: Mp5055 Erase all Memory is hidden

x2 on this.
I would just add that you may need to enable administrator authentication first, before you're able to login

i did sir,still not working

[Marwan]

Re: Mp5055 Erase all Memory is hidden

If the optional software is installed as an APP at the SOP, you can uninstall it in SOP Service Mode.

yes,i went to recovery mode and wiped to factory rest even the apps on SOP has been deleted but still erase is greyed out

[slimslob]

Re: Mp5055 Erase all Memory is hidden

thank you sir,this what i'm having,i have logged as administrator and tried supervisor as well,still greyed out

There are multiple Administer accounts (3 or 4) and each can have a different logins and be assigned different access. All supervisor can do is modify the administrators. Make sure the credentials you are using has the needed access and does require a password,