Ricoh Wireless Card Range

[KenB]

Problems with Ricoh wireless cards

I just posted an e-Lert on the TSC site, per the request of our Ricoh area technical manager.

I've been told that a number of folks have complained about the cards, but nobody has ever "gotten down to business", so to speak, and provided any usable details.

I'm out to change that, if at all possible, and get some more definitive answers.

Wish me luck!

[Vulkor]

Keep us posted!

[KenB]

Here is what Ricoh responded with:

1). Make sure that all firmware is current

2). Disable internal NIC using SP 5985-01

3). If applicable, lock in wireless speed on Ricoh wireless card

4). If not required, turn off "Mixed Mode" on the router, as the "N" type being broadcast has been known to cause dropoffs.

I'd be a bit leery of that last one. I think I would check with the customer's IT (if there is one) to make sure that "N" isn't required now or in the foreseeable future, before just asking them to turn Mixed Mode off.

Nothing worse than disconnecting users just to get the MFP on line!

I've got another wireless install coming up sometime in August, and I'll check back in then.

Toodles.

[Vulkor]

Well I know you cannot use the WIRED connection if you use the Wireless. But I guess technically the wired card is still enabled just not online. So they say Disabling it totally via SP modes has some bonus effect? Interesting..

[KenB]

Well I know you cannot use the WIRED connection if you use the Wireless. But I guess technically the wired card is still enabled just not online. So they say Disabling it totally via SP modes has some bonus effect? Interesting..

That is correct, disable the wired connection.

A correction on my previous post, though. (I misread the message), they suggested to have the speed auto-negotiate and NOT lock it in.

Sorry for the confusion.

Thanks.