Windows 7 SMB Issue

[ApeosMan]

Also trying checking out the 'event viewer' logs in administrative tools in control panel (could be different naming in Windows 7). The security logs for example could be of some help if that's indeed the problem.

I've had a few similar issues in the past with SMB scanning to windows XP boxes, similar to what your having. I've setup SMB scanning to hundreds of machines in the same manner and it's worked fine, but a few I come across have issues. It's always something environmental on the customers PC or network.

I suppose the thing to do now is to see if the Ricoh software engineers can confirm that this particular MFD can indeed communicate via SMB with windows 7, and it looks like your going to do that.

[RRodgers]

thanks for the info

[Llama God]

Ricoh got back to me today. What a shower of shit they can be at times!

Their answer is that the machine is too old and probably won't be getting firmware to support Windows 7, the inference being that they already know that it doesn't.

I expected that they'd come up with something other than that and they did - "Check your permissions." Seriously...

So, maybe we can go back to them, the Church of England, and ask them to pray for divine intervention?

One of the other lads is going down tomorrow to try a firmware update anyway but, failing that, we're probably going to have to put their old XP machine back onto the network to act purely as a scan server.

What a bunch of monkeys...

[Vulkor]

Their answer is that the machine is too old and probably won't be getting firmware to support Windows 7, the inference being that they already know that it doesn't.

Didn't you say the machine is a Ricoh MP9001 Aka a Savin 9090? That machine isn't a year old yet. I must be confused..

Savin provided Firmware as far back the the Ricoh Aficio MP 3500/ Savin 8035.


No joy on anything before the 80 series.

No update for 40s, 25s, which 25s don't scan to folder anyways, just scanrouter/email but whatever.

[Llama God]

No, it's a 24ppm colour box, the later of the two with the jumbo PCU and 4 devs arranged vertically on the left above the laser unit.

[Vulkor]

Ahh yes the nightmare C3210/C2408/C2410 That series.

Yeah too old for any firmware related to Vista/Win7.

Some of these work with Scan to folder, can't remember which, some only Scanrouter or Scan to email.

Yeah they are too old to receive firmware updates.
Also no matter how I kill AVG internet Security it prevents scan to folder. That is one POS Security Suite.

[Llama God]

Also no matter how I kill AVG internet Security it prevents scan to folder. That is one POS Security Suite.

Our IT manager mentioned this the other day. He had to allow all traffic to pass through the firewall to get it to work, even disabling it still blocked the packets.

[zyqwiz]

No, it's a 24ppm colour box, the later of the two with the jumbo PCU and 4 devs arranged vertically on the left above the laser unit.

Why have you still got one of these old crap boxes in the field?!

[Vulkor]

Our IT manager mentioned this the other day. He had to allow all traffic to pass through the firewall to get it to work, even disabling it still blocked the packets.

Yeah that is what I had to do, but customer freaks or resets settings to defaults for some stupid reason. I finally had to tell them. Its not compatible.

[Vulkor]

Why have you still got one of these old crap boxes in the field?!

Cause a lot of people refuse to upgrade or don't have the money. For some reason a lot of people tend to BUY the machines instead of lease them around here.

In East Texas they will run the machine until it is DEAD.

We still have Analog copiers in the Field.

[tmaged]

I agree that AVG is junk. I had it start blocking port 25 on my home PC all of a sudden. I shut off AVG all together & it still wouldn't work until I uninstalled it. Luckily I'm a little above an average home user & was able to figure it out without too much hassle.

[D_L_P]

We still have Analog copiers in the Field.

I pity you, sir.

I didn't see who posted it but I think he's right the 2408C might not support scan to folder, you may have to use scanrouter lite.

[Hansoon]

AVG became crap after V8.0. I since than used Avast and am very satisfied until now.

Download FREE antivirus software - avast! Home Edition

Hans

[Llama God]

The Savin 2410c, at least I think that that's the right product number (it's a Ricoh 3224c/Nashuatec DSc424) does support scan-to-folder via SMB. However, Windows 7, Windows Vista and Windows Server 2008 do not support Scanrouter.

The pooch may be screwed!

[Shadow1]

AVG became crap after V8.0. I since than used Avast and am very satisfied until now.Hans

<rant>
Used to be Norton's was the best and nothing free existed. Then it started getting slow and the doors were opened to the competition... I'd rather deal with the viruses than McAffee, but along came AVG and all was good for a while. Now they've gotten cocky, and I still haven't found a free antivirus package I'm happy with. Avast works good, but I hate the registration procedure.

As long as you don't get the full security suite, AVG is still pretty good. I've always liked to "cherry pick" software for spyware, antivirus, and firewall independently - Its better if the hackers don't know what else is hiding behind the firewall, so there's no possiblility of a "package hack" that takes out the whole suite at the same time.

Or you can do like I did and run Linux - things just work... Fast, Free, and Easy.
</rant>

Make sure all the NetBIOS ports are open on your connections (135-139 and 443) also, if your routers don't support uPnP you may not be able to open a connection on the high order ports (1024-65535) some devices use to actually transfer data.