mpc3500 jam code 17

[bbapst]

mpc3500 has intermittent jam code 17. only from tray1, only when printing/copying in color.
leading edge of paper stops 1/4" out of registration roller. I have replaced registration sensor, swapped entire feed unit. any ideas?

[delosangeles]

What is the engine firmware level and where in the world is this machine located?

[TonerMunkeh]

Was the feed unit you replaced a brand new one or one from another machine? There's an RTB (27 I think) to do with the sensors in the feed stations not being soldered correctly. Might be worth a look.

[Aneurysm]

test

[delosangeles]

Was the feed unit you replaced a brand new one or one from another machine? There's an RTB (27 I think) to do with the sensors in the feed stations not being soldered correctly. Might be worth a look.

Bulletin 27 has nothing to do with Jam code 17027

[TonerMunkeh]

You're looking at the wrong machine. That's the Athena, not the Apollon. RTB27 for the Apollon has to do with the sensors. I know the RTB calls it a multi-feed, but this is the symptom I had and this is what cured it.

SYMPTOM
A multi-feed occurs.
Note: In factory tests, the occurrence rate with the LCT is 0.08% (1/1239).
Jam Position:
[Tray 1] [Tray 2]
CAUSE
Vendor production error: The sensor’s detection circuit was not soldered correctly to the
inside of the sensor.
SOLUTION
Production line
The vendor changed the soldering method to ensure the connection is strong enough.
Applied from: Nov, 2006 production (RAI)
Action in the field
Replace the paper feed sensor (P/N AW010128) with one that is not from lots
FF08 – FK26. (06.06.08-06.09.26)
Note: The stock of SPC has already changed to the modified sensor. The lot number is
printed on the rear side of the sensor (see the photo on the next page).

[tcs04]

NICE ONE!

[delosangeles]

You're looking at the wrong machine. That's the Athena, not the Apollon. RTB27 for the Apollon has to do with the sensors. I know the RTB calls it a multi-feed, but this is the symptom I had and this is what cured it.

SYMPTOM
A multi-feed occurs.
Note: In factory tests, the occurrence rate with the LCT is 0.08% (1/1239).
Jam Position:
[Tray 1] [Tray 2]
CAUSE
Vendor production error: The sensor’s detection circuit was not soldered correctly to the
inside of the sensor.
SOLUTION
Production line
The vendor changed the soldering method to ensure the connection is strong enough.
Applied from: Nov, 2006 production (RAI)
Action in the field
Replace the paper feed sensor (P/N AW010128) with one that is not from lots
FF08 – FK26. (06.06.08-06.09.26)
Note: The stock of SPC has already changed to the modified sensor. The lot number is
printed on the rear side of the sensor (see the photo on the next page).

Oh you mean bulletin #2 for product code B801 maybe that will correct it but bbpast mentioned intermittent paper jams only when printing in color, I don't know. Hey where is bbpast he has not said a word.


TECHNICAL SERVICE BULLETIN

Page 1 of 2

BULLETIN NUMBER: B801 – 002 05/31/2007
APPLICABLE MODEL:
GESTETNER - LCIT PB3010 for DSc525/DSc530/DSc535/DSc545
LANIER - LCIT PB3010 for LD425c/LD430c/LD435c/LD445c
RICOH - LCIT PB3010 for AFICIO MP C2500/MP C3000/MP C3500/MP C4500
SAVIN - LCIT PB3010 for C2525/C3030/C3535/C4540
SUBJECT: MULTI FEED JAM
SYMPTOM:
A multi-feed jam occurs.
NOTE:

In factory tests, the occurrence rate on the LCT is 0.08% (1/1239).

Jam Position
Tray 1 Tray 2
CAUSE:
Production error: The sensor’s detection circuit was not soldered correctly to the inside of the sensor.
SOLUTION:
Production line
The soldering method has been modified to ensure a strong connection.
Applied from: November 2006 production
Action in the field
Replace the paper feed sensor (P/N AW010128) with one that is

not from the following lots:

FF08 – FK26

The lot number is printed on the rear side of the sensor
NOTE: All affected sensors in stock have been replaced with the modified sensor

[bbapst]

Still fighting it. updated all firmware. regarding the feed unit, i swapped the unit from the third tray...continues to jam from tray 1 and works fine from tray 3, even swapped them back no change.

[delosangeles]

Still fighting it. updated all firmware. regarding the feed unit, i swapped the unit from the third tray...continues to jam from tray 1 and works fine from tray 3, even swapped them back no change.

Here is what the troubleshooting guide says about the B222 & B224 product

1. PAPER FEED ERRORS

Subject Symptom Cause Solution Note

Tray errors For PCL jobs if the machine
is in sleep mode
Printer firmware Install version 1.02 or
later.
See
B222/B224
Firmware
History

Jam 800mm paper or longer Engine firmware Install version 1.591:01
or later.
See
B222/B224
Firmware
History

Jam JAM201 Finisher firmware
SR3020/SR3030
B804/B805
Install version
02.030:16 or later.
See
B222/B224
Firmware
History

Jam Jam 111 Finisher firmware
SR3020/SR3030
B804/B805
Install version
02.040:17 or later.
See
B222/B224
Firmware
History

Jam Jam 17 Engine firmware Engine firmware Install
version

1.63:01

[TonerMunkeh]

Still fighting it. updated all firmware. regarding the feed unit, i swapped the unit from the third tray...continues to jam from tray 1 and works fine from tray 3, even swapped them back no change.

The tray 3 senor might have the same fault though.

[Leonh]

have u tried the clutches on tray 1?Clutches are not part of the stations.

[ucinn]

Check the mylar on the back of the paper guide at the registration roller. I've had those when they start to wear, they cause a burr which int. catches the paper before they finally get bad enough to catch it most times. I've had a few of these do that and it catches from tray 1 first because of the sharp bend it makes to get there from tray 1.

[bbapst]

Cleaned clutch and problem seems to have gone away

[TonerMunkeh]

I'd replace it, it'll do the same again soon.