Sc 672 on ricoh 2228c

[kassa]

Hello guys and sorry for my bad english.
I have a client with a Ricoh Aficio 2228c.
The machine has 6 years and about 100000 k.
On average, every 2 / 3 weeks sc672 appears.
I have updated all firmware, but after 3 weeks the problem has come back.
I was thinking of formatting the hd and restore the address book.
Every idea is appreciated.
Thanks.
Bye.

P.S It has never been removed nor the operator panel, nor any electronic card.

[sgoodell]

SC672

Looks like it's a communications issue between the controller and the Control panel, possibly. I would try to reseat all of the connectors on the Controller and the rest of the machine. Maybe use some "deoxit" since it has a lot of time on it. You could reformat the HDD that's always a possibilty but I don't really think this is the answer. More sounds like dirty connection somewhere.

[sgoodell]

Also check the DIMM Chips and reseat! Can be a bad DIMM Chip. Most likely a bad Controller Board or IPU board. Hope this helps! ;-)

[kassa]

Thanks for replies.
I read the service manual and i saw that the only connectors on controller board are the hd ones.
In my opinion the problem is on the bcu board on which there are all the connectors of the pheriperals of machine.
What do you think about it?
Thanks.

[sgoodell]

Yes, do them all but the knowledge base had a note for the DIMM's causing also the same error. They said they re-seated the memory chips several times to clean but had a bad memory chip. What do you think? That's a quick check. Swap chips if you have two in the machine and see if you get a different error.

[knightfall]

Had this problem on a color machine I eventually cleaned the contacts of the DIMM with alcohol and eraser, give that a go. good luck.

[kassa]

Thanks for the tips.
Next week I will go by the customer and will do what you told me
I will let you know.
By.

[kassa]

Hello guys.
This morning I went to the customer and I cleaned the DIMM.
This afternoon the customer calls me and told me that the machine has once again given sc672.
However, I have the feeling that the controller begins to no longer work correctly.
Today I looked at the controller, but I did not see any connectors, except those of hd.
You think I should also clean these?
Or should I disconnect all cables to the BCU and clean all the connectors on it?

Every idea is appreciated.
Thanks.
Bye.

[E Winter]

Have you checked the SC history if this SC does occur together with other SC codes wich may be not displayed on the operation panel?

[kassa]

There are not other SC codes wich may be not displayed on the operation panel.

http://img146.imageshack.us/f/dsc328sc672.gif/

[kassa]

Remember what is the password to log in as administrator from the web?

[pLatik]

user: admin
password: password

[kassa]

Ok thanks a lot

[Llama God]

I could be wrong here, I frequently am, but can't this error code also be caused by a poor connection on one of the toner cartridges?

This may be SC690 though, come to think of it, but there is definitely an SC6xx caused by this.

Sorry if it's a bum steer!

[Llama God]

Sorry once again, but the SMC data which you've provided has no mention of an SC672 anywhere! It does have a dev unit gamma error, an ID sensor error and more jams than can possibly be healthy - are you sure that they're not just seeing the "functional problem" message and assuming that it's always the same thing?