I originally posted this in the fax forum, but it displayed in a "Print View" without an option for replies.
I have a customer with an MPc4000 where only the Fax feature won't print - incoming faxes & confirmation pages. The LCD simply flashes "Processing". I get the same result when I try printing out the Fax parameter list. They called because the memory was at 0%. I set up forwarding so they could retrieve their faxes for now.
Each of the 4 paper trays are less than 1/2 full & I've tried changing the default to each of them without any luck. I can make copies from all the trays. The last SC code was an SC 991 in January. I also did Fax SPs 5102 & 5104 along with Copier SP 5801-7 & 12.
I was in the same building Friday & made the mistake of trying to see if I could get it going by replacing the BICU &/or the IOB pcb's since I had them in my car. The IOB didn't phase it & the BICU was defective - it wouldn't power up past a couple of initial clicking noises. When I re-installed the initial BICU, I started getting an SC-863-06 unless I unplugged the HDD. So now I can't forward the incoming faxes anymore.
I'm a complete novice to the fax side (hence my shotgun approach) so I'd appreciate any suggestions.
Thanks,
I have a customer with an MPc4000 where only the Fax feature won't print - incoming faxes & confirmation pages. The LCD simply flashes "Processing". I get the same result when I try printing out the Fax parameter list. They called because the memory was at 0%. I set up forwarding so they could retrieve their faxes for now.
Each of the 4 paper trays are less than 1/2 full & I've tried changing the default to each of them without any luck. I can make copies from all the trays. The last SC code was an SC 991 in January. I also did Fax SPs 5102 & 5104 along with Copier SP 5801-7 & 12.
I was in the same building Friday & made the mistake of trying to see if I could get it going by replacing the BICU &/or the IOB pcb's since I had them in my car. The IOB didn't phase it & the BICU was defective - it wouldn't power up past a couple of initial clicking noises. When I re-installed the initial BICU, I started getting an SC-863-06 unless I unplugged the HDD. So now I can't forward the incoming faxes anymore.
I'm a complete novice to the fax side (hence my shotgun approach) so I'd appreciate any suggestions.
Thanks,