Problems with Ricoh Pro C900s

[P-Man]

Re: Problems with Ricoh Pro C900s

so a new update. the tech came in and took abart the fuser to replace the roller and again the blade has pretty much disintigrated, shattered, broken apart, what ever you would like to call it. I looked inside while it was open and the blade is just in pieces. The pawls looked to have been adjusted properly. Now we are all stumped as to why this has happened again for the second time in less than 10 days. Has anyone seen this or dealt with this problem before?

[P-Man]

Re: Problems with Ricoh Pro C900s

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BLADE YOUR ON THE RIGHT TRACK, IF THE PRINTS ARE COMING OUT GRAINEY, ITS MOST LIKELY THAT THE PAPER TYPE SELECTED IN THE PAPER LIBRARY ISNT SET CORRECTLY, SOMETIMES YOU NEED TO ACCESS THE CUSTOM PAPER CATALOGUE/ADVANCED SETTING OF THE PAPER TYPE( U NEED TO LOGIN FIRST TO SEE THIS.....admin no passwrd) and then play with fuser temps,paper transfer currents etc.... till you find the right setting that works for that type of paper.
i have had to do this for a number of customers, its a bit of mucking around but if you get it right your laughing..............HOPE THIS HELPS,.......GOODLUCK......

I wish that was the problem, it was running fine prior to this, 100# coated text is pretty much the main stock we run on this machine and the settings are alwasy the same Thick 1 Coated 3 as per the ricoh simplified media guide. We have tried that in the past and have also tried using different settings and nothing. I just posted before I saw these replies and it seemd that our blade keeps shattering or disintigrating for lack of a better term. Again thanks for the help guys, I've been learning alot here on the problems, especially becasue out on the internet there doesnt seem to be all that much info on the problems we've been having.

[P-Man]

Re: Problems with Ricoh Pro C900s

part number for the new fuser with a hardened hot roller are D0164301 NA or D0164302 EU

Thank you thank you thank you

[Hemlock]

Re: Problems with Ricoh Pro C900s

Given how often the fuser parts 'disintegrate', I'd bet a dollar the oil isn't getting pumped up to the distribution area. Either a bad pump, blocked tube or faulty instruction to turn on or off. Parts right out of the box have just enough oil in them to get the tech out the door and make a few stacks of paper but, when used for longer, it dries out and eats itself up.

Just a thought.

[P-Man]

Re: Problems with Ricoh Pro C900s

Given how often the fuser parts 'disintegrate', I'd bet a dollar the oil isn't getting pumped up to the distribution area. Either a bad pump, blocked tube or faulty instruction to turn on or off. Parts right out of the box have just enough oil in them to get the tech out the door and make a few stacks of paper but, when used for longer, it dries out and eats itself up.

Just a thought.

Will speak to him right now about that, never even crossed my mind about that

*Update*
Tech says theres no way thats the problem

[wfinn]

Re: Problems with Ricoh Pro C900s

That's why I suggested the oil and filter change. dumping out the tank because that stuff gets thicker and harder to pump. Pumps are easy to change when you learn how to do them. The fuser tray comes out and there is a plate under it. The plate comes off and then you have access to the tank, pumps and everything. I suggested manually adding oil to the jobs because it sounds like everything is getting too dry. If manually adding oil to the fuser every now and then allows you to run the stock then that is a sure fire way to know that your not getting enough oil into the fuser. Did they change the oil and filter on that?

[P-Man]

Re: Problems with Ricoh Pro C900s

as far as I know when two techs came in and ripped into the machine that was supposed to be done, all that we can verify that has been done was a filter change. As of right now the engineer and a a whole group of people from Ricoh will be heading out to us to take a look at this machine and try to figure out what is going on.

[Hemlock]

Re: Problems with Ricoh Pro C900s

*Update*
Tech says theres no way thats the problem

When they say that, without checking it out or digging further, they're usually worthless techs.

[P-Man]

Re: Problems with Ricoh Pro C900s

When they say that, without checking it out or digging further, they're usually worthless techs.

Agreed, we've spoken with his boss and supposidly the engineers and a handfull of others from ricoh will be coming out

[STIG5897]

Re: Problems with Ricoh Pro C900s

This is a very unusual problem hey, id like to find out what they end up finding out, the only thing that dosnt make sence is 2 different fusers would not do the exact same fault, if a
another fuser hasnt been fitted id be trying that too, that way you know its a brand spanking new fuser...........

[P-Man]

Re: Problems with Ricoh Pro C900s

This is a very unusual problem hey, id like to find out what they end up finding out, the only thing that dosnt make sence is 2 different fusers would not do the exact same fault, if a
another fuser hasnt been fitted id be trying that too, that way you know its a brand spanking new fuser...........

Right now we are using one fuser for coated stock and another fuser for non coated stock. The one for the coated stock is giving us alot of problems and is the one that had the blade disitigrate twice now. The one for noncoated stock is down right now also and needs to be rebuilt. We have talked about getting the new upgraded fuser, but we are still waiting to here back from Ricoh, their service out here leaves alot to be desired. The crazy thing is, the machine isnt even a year old and if I showed you the service history it would blow your mind. I will keep this thread updated as more information comes in, especially once the engineers come out.

[P-Man]

Re: Problems with Ricoh Pro C900s

After the noncoated fuser was rebuilt it began to give us problems also, we were getting multicolored smudges on the edge of the paper and spots on certain areas on the page. The roller was replaced again and the problem persisted. The paper being used was 32# 11x17, nothing special, after stumping everyone the transfer belt is being checked and it looked like there were dimples on it. Hopefully once this is replaced it will solve some of our quality issues that we have been having. We also have a KM bizhub press c8000 which puts out amazing quality, and it is what we and our clients have come to expect.

More updates to come...

[Andrew.Burness]

Re: Problems with Ricoh Pro C900s

Hi Here are the part numbers for the new Fuser unit for the Pro C900
North America Part number D0164301
Europe Part number D0164302
Cant help with costing, you will need to contact your service center for that.

There are a lot of modified parts in the new fuser but you could upgrade an old fuser to a new one.

[P-Man]

Re: Problems with Ricoh Pro C900s

UPDATE

The tech on friday and replaced the transfer belt, it was dimpled and had some lines on it. I havent had a chance to really run the machine yet as I was on press on friday for a big order. I'm hopefing to run some coated stock through today to see if the blade shatters again and I should be running some noncoated stock today for some letters so we'll see how the rebuilt rebuilt noncoated fuser runs.

[P-Man]

Re: Problems with Ricoh Pro C900s

Hi Here are the part numbers for the new Fuser unit for the Pro C900
North America Part number D0164301
Europe Part number D0164302
Cant help with costing, you will need to contact your service center for that.

There are a lot of modified parts in the new fuser but you could upgrade an old fuser to a new one.

Thank you for the info, greatly appreciated