Ricoh MPC 4000 Setting up a Fiery System to Email

[Guest]

I am trying to enable a fiery to email. It is grayed out and doesn't give you the ability to enable the scan function to email. The machine is a Ricoh MPC4000. I have tried to web browse to the configuration settings of the fiery and even after installing the updated JAVA, it won't display the settings so they can be edited. In addition to enabling the email function, the customer's provider requires authentication. Are the settings for the smtp server, username and password going to become apparent upon enabling email. Thanks for any help!

UPDATE:
The computers on site were all windows 7 and therefore wouldn't allow the JAVA to configure any changes. I went back on site and web browsed with an XP machine and was able to configure the email settings therefore enabling the email function. However, now it attempts to send the email but it never goes thru and I get an SMTP err 554 notice if I print the email log. I have the username and password in the fields and have verified the both work with the smtp mail server via the internet. However the machine must not be authenticating the email and therefore not sending it out. ANY SUGGESTIONS?

[techsass]

Re: Ricoh MPC 4000 Setting up a Fiery System to Email

Did you get it working? If so, what was it? All I found were generic answers leaning towards DNS entry errors.

[copytechtracie]

Re: Ricoh MPC 4000 Setting up a Fiery System to Email

I ended up disabling the fiery email and putting another Ethernet cable from the network card to the switch on the machine and using the local scanner function. I didn't know if it would work because all of the print functions and internet settings operate thru the fiery but it worked perfectly. I Just put the IP settings DNS and smtp with authentication thru the standard user tools and interface/file transfer settings.

[techsass]

Re: Ricoh MPC 4000 Setting up a Fiery System to Email

I carry a cheap switch with me for when they don't have 2 network drops to use the embedded scanning. Just wish I could find some better info on Fiery scanning.

I did find a Ricoh paper that said they depend on the DHCP server to setup an A record on the DNS server. It gets disabled when we set a static IP. You have to enable the DNS A Record through Telnet. Unfortunately I'm pretty much Telnet illiterate and I'm not sure it applies to the Fiery.