big trouble on my mp c2500

[Guest]

Hi there,

I had serious trouble with my mp c2500. when i print using plain paper/special paper type in tray 1 there is no trouble about it. but if i try use it in tray 2 or bypass tray (with all kind of paper and all position - landscape/portrait), the sc 491 error code show up directly on display. I guess there is some trouble with the paper transfer roll (i have no info about the part's name). Does anyone know how to solve this problem? Thanks a lot

[JustManuals]

Re: big trouble on my mp c2500

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[Eric1968]

Re: big trouble on my mp c2500

It's a High Voltage error. Could be drum/developer voltage problem, or something is wrong with the transfer voltage.
Check all connections. As a last resort, replace the High Voltage board.

[donny]

Re: big trouble on my mp c2500

But it getting troubled when i took in full colour mode. if i get in b/w there is no problem about it. could it be something wrong with one of colour dev? (c/m/y)

[jonezy999]

Re: big trouble on my mp c2500

But it getting troubled when i took in full colour mode. if i get in b/w there is no problem about it. could it be something wrong with one of colour dev? (c/m/y)

It's obviously gunna be one of the colour units. Is this the initial problem or was it created while doing other work?

[donny]

Re: big trouble on my mp c2500

even just one single work. at first it get well when delivered half of paper into first roll (try it in bypass tray). then the warming process up is on (no idea what name of the process is). then when it going to the next process, the error code is directly show up (sc 491). not the same way if i try it using b/w mode

[TonerMunkeh]

Re: big trouble on my mp c2500

Time to call in a technician methinks, sounds like this little beastie needs a bit of digging around.

[Herrmann]

Re: big trouble on my mp c2500

when i print using plain paper/special paper type in tray 1 there is no trouble about it

This statement confuses me. Does it really do all things including color printing and so on out if tray 1 ?
This would imply, that hvt, dev and drum units are all ok.

[jonezy999]

Re: big trouble on my mp c2500

This statement confuses me. Does it really do all things including color printing and so on out if tray 1 ?
This would imply, that hvt, dev and drum units are all ok.

I'm confused here too. Can u explain some more?

[Herrmann]

Re: big trouble on my mp c2500

Just a shot on the dark:

i had something similar on another brand years ago: a solenoid of a feed unit touched a scratched insulation of a wire while activated, resulting in a short circuit of a 24v dc powerline. The box throws a laser error, cost me days to find that out. Maybe its something like this.

[z_ming]

Re: big trouble on my mp c2500

It's obviously gunna be one of the colour units. Is this the initial problem or was it created while doing other work?

I had same issue before . It's definitely one of the color pcu

[patterson70]

Re: big trouble on my mp c2500

Excellent advice, thank you. Could you tell me where the solinoid was located?

[z_ming]

Re: big trouble on my mp c2500

Excellent advice, thank you. Could you tell me where the solinoid was located?

When i was encountered this issuse ,i brought 4 pcu to the scene ( these 4 pcu all work well in anther MPC 2500). when i replaced the yellow one ,suddenly it worked out.

[jonezy999]

Re: big trouble on my mp c2500

When i was encountered this issuse ,i brought 4 pcu to the scene ( these 4 pcu all work well in anther MPC 2500). when i replaced the yellow one ,suddenly it worked out.

That would be the simplest way to get the ball rolling.