I have a customer who sends quite large documents via the document feeder (sometimes up to 38 pages long!).
Intermittantly the machine will multifeed, even though the documents are not poor condition (i.e. dog ears, staple holes, etc).
I know on previous models there was a mod with the bottom plate and a spring, but I was uder the impression that these machines already have this mod?
Any ideas on what could cause the multifeeding, as only if the multifeed goes very wrong does it end in a jam (which the machine will log) but multifeeding is not logged!
Intermittantly the machine will multifeed, even though the documents are not poor condition (i.e. dog ears, staple holes, etc).
I know on previous models there was a mod with the bottom plate and a spring, but I was uder the impression that these machines already have this mod?
Any ideas on what could cause the multifeeding, as only if the multifeed goes very wrong does it end in a jam (which the machine will log) but multifeeding is not logged!

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