MP 3350SP fax forward to Email Issue

[sandmanmac]

Installed an MP3350SP today at a client's office that has 3 other Similar Ricohs (3025 and 2x MP2510's)
A couple of these were set to forward faxes to email, and never had an issue.
I got the 3350 all set up with the Address book, for scan to email etc., then turned on forwarding as my last order of business, and it didn't work initially. That is, faxes would be received, and then it didn't forward or print them and the memory would return to 100%.
I did a memory clear on the Fax, sent a test fax from next door, it forwarded, and all was good (or so I thought).

An hour later, I get a call. No faxes arriving, and they've tried themselves from next door -nothing. I instructed them to turn off forwarding for now.

I know it has nothing to do with any email settings because several users have been scanning to email all day -not a problem.

I don't know what the current firmware is. I did update some others: System, Network, and Engine, but honestly didn't really pay attention to the fax version prior to delivery.
I do have it, and will be updating it, or at least re-writing it in the morning when I go back. Just wondering if there are any other 'quirky' settings to look at within the fax, or elsewhere, that might cause this?

Thanks

[FMC]

Re: MP 3350SP fax forward to Email Issue

Have you checked that it definitely receives faxes in the old fashioned way ie it comes out on paper?

If it does you may need to adjust the parameter settings:

Switch 10 Bit 6 set to [1] - Allows both scan to email and paper copy to come out

SW11 bit 6 to [0] - Change this if it prints out a sheet

[sandmanmac]

Re: MP 3350SP fax forward to Email Issue

Have you checked that it definitely receives faxes in the old fashioned way ie it comes out on paper?

If it does you may need to adjust the parameter settings:

Switch 10 Bit 6 set to [1] - Allows both scan to email and paper copy to come out

SW11 bit 6 to [0] - Change this if it prints out a sheet

I have Switch 11 bit 6 off so it would not print the forwarded messages.
I believe switch 10 bit 6 only applies to the handling of the transmission reports which isn't an issue here
Yes, it receives and prints fine with forwarding turned off -otherwise I'd be in WAY deeper

[alp]

Re: MP 3350SP fax forward to Email Issue

If memory says 100%, it is emailing somewhere. Have the user check spam settings/junk mail folders. To test, change the SMTP setting to another server (I have a spare account with my home ISP) for this, just to make sure the emails go through. Backtrack from there.

If the user has scan to folder setup also, I usually send the faxes to a folder with email notify. That way they can be PDF.

[sandmanmac]

Re: MP 3350SP fax forward to Email Issue

If memory says 100%, it is emailing somewhere. Have the user check spam settings/junk mail folders. To test, change the SMTP setting to another server (I have a spare account with my home ISP) for this, just to make sure the emails go through. Backtrack from there.

If the user has scan to folder setup also, I usually send the faxes to a folder with email notify. That way they can be PDF.

Thanks for the advice. While thinking about this issue over a few (several) cold ones. I decided that If it was still happening after updating firmware -which I did this morning,then it almost had to be an internal issue.
I was there first thing this morning, and set it up to forward to my own email, and of course it worked, and since all scans were working to the other emails, except the "fax email" account, I blamed it on something in their network, and then had them try internally to email to that account, and guess what -nothing!
It seems that coincidental timing was the issue here (or close to it). apparently the inbox had reached capacity and was simply bouncing everything.
It had just enough capacity for my page with "test" written on it the other day, and that was it.
Never a dull moment!
Oh well, I billed an extra 1 1/2 hours for my trouble too - it's not all bad

P.S.
As for the "PDF" thing, that's actually the only reason they bought the machine now -the other 3 they have were only capable of emailing tiffs, which for their purposes was apparently a little tedious, and the newer models (2008 and up, or so) will do PDfs to email

[dzewo]

Re: MP 3350SP fax forward to Email Issue

I too have a problem with forwarding faxes to another destinations (in my case it's MP-C2800) and would like to ask for a piece of advice. In my case, despite turning the forwarding on and later choosing the reciever (either e-mail or folder) from the address book, the incoming faxes are only printed. A communication failure report states that there is no destination (there is no entry) and forwarding is unprogrammed. SMB scaning and scaning to e-mail works fine. Where should I look for solution, any ideas?

[slimslob]

Re: MP 3350SP fax forward to Email Issue

I have Switch 11 bit 6 off so it would not print the forwarded messages.
I believe switch 10 bit 6 only applies to the handling of the transmission reports which isn't an issue here
Yes, it receives and prints fine with forwarding turned off -otherwise I'd be in WAY deeper

Never turn printing off with Switch 11 Bit 6 until you are positive that faxes are being forwarded. Check that Administrator Email Address is set in User Tools or WIM and that Auto Specify Sender is turned on, if not it will give you a message to select sender when trying to do a scan to email but not when doing fax forwarding. Check the send log in Fax function, if it shows that the forward was successful, then it is going somewhere. If they are getting large fax documents they may be exceeding max email size for the machine, should be getting error messages, or the email server, should be getting deliverable messages on the sending email.

If the machine does not print with Switch 11 bit 6 off, then the machine thinks that the email was sent. Either way, it should not collect in memory unless something is set wrong. Check that someone did not try to use Reception File Setting to turn off printing (been there, done that). Files even if forwarded will be stored on the MFP and fill up the memory.

Test the email that they are wanting to forward to by trying to do a scan to email to that address. If you cannot do a scan to email for an email address then there is no way that it will do a fax forward.

[slimslob]

Re: MP 3350SP fax forward to Email Issue

I too have a problem with forwarding faxes to another destinations (in my case it's MP-C2800) and would like to ask for a piece of advice. In my case, despite turning the forwarding on and later choosing the reciever (either e-mail or folder) from the address book, the incoming faxes are only printed. A communication failure report states that there is no destination (there is no entry) and forwarding is unprogrammed. SMB scaning and scaning to e-mail works fine. Where should I look for solution, any ideas?

You might be forgetting to click OK after you select the receiver.

[sandmanmac]

Re: MP 3350SP fax forward to Email Issue

Never turn printing off with Switch 11 Bit 6 until you are positive that faxes are being forwarded....

Thanks Tim.
My issue has been sorted long ago, as I followed up with. The thread was just newly resurrected

[slimslob]

Re: MP 3350SP fax forward to Email Issue

Thanks Tim.
My issue has been sorted long ago, as I followed up with. The thread was just newly resurrected

I did not even look at the original date. My Bad.

[dzewo]

Re: MP 3350SP fax forward to Email Issue

You might be forgetting to click OK after you select the receiver.

I don't suppose that this is the problem because when I try to set another destination the previous one is visible right next to the receiver button.

[tbombaci]

Re: MP 3350SP fax forward to Email Issue

Did you ever figure this out? I have the same issue. Everything set properly, I can scan to email to the destination I choose like normal but fax forward fails with e-1 "hang up or line failure"??

Thanks

Tom

[sandmanmac]

Re: MP 3350SP fax forward to Email Issue

Did you ever figure this out? I have the same issue. Everything set properly, I can scan to email to the destination I choose like normal but fax forward fails with e-1 "hang up or line failure"??

Thanks

Tom

Yes, and i posted it years ago.
Why not consider reading the entire thread?
(Although you have a different issue altogether)

[slimslob]

Re: MP 3350SP fax forward to Email Issue

Yes, and i posted it years ago.
Why not consider reading the entire thread?
(Although you have a different issue altogether)

Sandy, do you really expect these youngsters to take the time to read the entire post?

[sandmanmac]

Re: MP 3350SP fax forward to Email Issue

Sandy, do you really expect these youngsters to take the time to read the entire post?

Haha...well he is actually only a few years younger than me, so I had higher expectations I suppose, but he apparently hates Ricoh, so I guess it's just Karma