Savin C4535 Scanner Setup Problem

[Guest]

Hi everyone. My name is Mark and I'm kinda like a DYI guy. I have basic knowledge and understanding on how to set up things that requires basic TCP/IP configurations like setting up IP addresses, subnets, and gateway.

We have a Savin C4535 Copier/Printer/Fax/Scanner in our office. The copier function works great without problems. Same goes for faxing and printing. But I am having issues in regards to scanning. Here's what's going on..

The machine is set up with a Static IP. All computers have Static IPs too. We can use the scanner feature by scanning it using the "Store Only" option then downloading it through the Web Image Monitor. This has worked for us in the beginning but lately, we have been scanning tons of files and the method we were used to takes us a lot of time.

I have tried to setup the scan using the SMB/Send to Folder method. Here's what I did:

• Created a folder in one of the computers running Windows 7 (32-bit) and shared it with full access (read/write).
• Selected Send to Folder on the C4535 and used Browse Network to select the destination.
• Upon selecting the right computer name, it gives me an error that it cannot log in using the default username/password and asks me to enter new ones. (The default username/password is blank)
• Once I entered the credentials for the computer (I assume this is the Windows Login username/password), the C4535 will suddenly give me an error that it cannot find the destination.
• If I try to go back and select "Browse Network" it cannot find any of the computers on the network anymore until I power-cycle the machine.

I have also tried going with the FTP method. Here's what I did:

• I created a folder that will serve as an FTP directory on the same computer as mentioned above. The folder is also shared with full access.
• I used IIS to create an FTP and pointed it to the folder I created.
• I selected in the C4535 the FTP method and entered the IP address of the computer where I created an FTP.
• When I try to test for connection, it always fails.

Additional Information:

1. All computers in our office run either a Windows 7 32-Bit or a 64-Bit. I have tried the same procedures on both a 32 and 64 bit and nothing worked.
2. The C4535 is connected on an 8-port hub that services 4 computers and 2 other printers. The hub is connected to a router that hosts 3 more hubs.
3. Our network is configured this way: Modem - > Router - > 4 Hubs (1 8-Port Hub in each office) - >

• 1st Hub = 4 Computers (2 running 64-bit and 2 running 32-bit Windows 7) + Savin C4535 + 2 Lexmark Laser Printers
• 2nd Hub = 2 Computers (both running 64-bit Windows 7) + 2 Lexmark Laser Printers
• 3rd Hub = 3 Computers (all running 32-bit Windows 7) + 2 Lexmark Laser Printers
• 4th Hub = 2 Computers (all running 32-bit Windows 7) + 1 Lexmark Laser Printer

Can someone please enlighten me on what could I be doing wrong? Or If someone can point me in the right direction If I need to install something else? Thank you in advance.

- Mark

[Llama God]

Re: Savin C4535 Scanner Setup Problem

Christ, what are you doing...

Right, Go into Web Image Monitor, log in (username's admin, password's blank, unless you've changed it) and click on Address Book on the left hand side.

Under "Name" and "Key Display" put a name, such as Mark or Scans.

Scroll down to "Folder Authentication" and enable it. Put in the username and then the password.

Scroll to almost the very bottom of the page and put in the path \\pcname\scans or whatever.

Then come back to me regarding the Windows 7 advanced sharing settings.

[markiemarky]

Re: Savin C4535 Scanner Setup Problem

Thank you for the reply.

Here's the Windows 7 Advanced Sharing Settings

Network Path: \\computer name\Scans

• Share This Folder = Checked
• Share Name: Scans
• Permissions: Everyone - Full Control, Change, Read (all checked under allow)
• Caching: Only the files and programs that users specify are available offline

On a side note:

I went to the Web Image Monitor but I don't see the address book there.
I went to the C4535 and went to the System Settings - Administrator Tools - > Address Book Management
Then selected New Program - Entered "Scans" Under Name and Key Display
Went to next tab (Auth. Info) then selected Folder Authentication - Specify
I entered the Windows Login Credentials for Username/Password
Went to next tab (Folder) then selected SMB - entered for Path: "\\computer name\Scans"

When I hit Connection Test Connection I get "Connection with PC has failed".

[Llama God]

Re: Savin C4535 Scanner Setup Problem

Thank you for the reply.

Here's the Windows 7 Advanced Sharing Settings

Network Path: \\computer name\Scans

• Share This Folder = Checked
• Share Name: Scans
• Permissions: Everyone - Full Control, Change, Read (all checked under allow)
• Caching: Only the files and programs that users specify are available offline

On a side note:

I went to the Web Image Monitor but I don't see the address book there.
I went to the C4535 and went to the System Settings - Administrator Tools - > Address Book Management
Then selected New Program - Entered "Scans" Under Name and Key Display
Went to next tab (Auth. Info) then selected Folder Authentication - Specify
I entered the Windows Login Credentials for Username/Password
Went to next tab (Folder) then selected SMB - entered for Path: "\\computer name\Scans"

When I hit Connection Test Connection I get "Connection with PC has failed".

No, you won't see the option for the address book because you didn't log in like I said to. The login button is in the top right hand corner or the WIM home screen. Go back into WIM and follow the instructions.

You're also looking in the wrong place for the advanced sharing options - they're in control panel - network & sharing center - change advanced sharing settings.

If you follow instructions this will most likely work. If you skip parts and then do something totally different then it was a bit of a waste of time asking for the instructions in the first place.

[Llama God]

Re: Savin C4535 Scanner Setup Problem

These are the settings that you need to have to scan to Windows 7:

Advanced sharing settings.jpg

[markiemarky]

Re: Savin C4535 Scanner Setup Problem

Oh sorry. I did not notice that Login button there. After logging in and clicking address book, the one I entered in the machine was there. I checked the things you mentioned and they were all entered too.

About the Advanced Sharing, here's what I have:

• Network Discover - Turn on network discovery
• File and Printer sharing - Turn on file and printer sharing
• Public Folder Sharing - Turn On sharing so anyone with network access can read and write files in the Public folders
• Media streaming - off
• File sharing connections - Use 128-bit encryption to help protect file sharing connections (recommended)
• Password Protected sharing - Turn off password protected sharing
• HomeGroup Connections - Allow Windows to manage homegroup connections (recommended)

EDIT: I changed the File sharing connections to "Enable file sharing for devices that use 40- or 56- bit encryption"

[Llama God]

Re: Savin C4535 Scanner Setup Problem

Oh sorry. I did not notice that Login button there. After logging in and clicking address book, the one I entered in the machine was there. I checked the things you mentioned and they were all entered too.

About the Advanced Sharing, here's what I have:

• Network Discover - Turn on network discovery
• File and Printer sharing - Turn on file and printer sharing
• Public Folder Sharing - Turn On sharing so anyone with network access can read and write files in the Public folders
• Media streaming - off
• File sharing connections - Use 128-bit encryption to help protect file sharing connections (recommended)
• Password Protected sharing - Turn off password protected sharing
• HomeGroup Connections - Allow Windows to manage homegroup connections (recommended)

That's very nice, however I've done a lovely picture for you with the settings that you need to have.

My legendary patience (sarcasm there) is running short now. I get this half-listening nonsense at work where they pay me, I'm not going to do it on here where they don't. I'll tell you how to do it and you can either do it that way or not, I'm not that arsed really.

One thing to change in your settings - the encryption level must be at 40 or 56-bit for it to work.

If it still doesn't work, you're into firmware and you're on your own with that.

[techsass]

Re: Savin C4535 Scanner Setup Problem

Change the 128 bit encrtption to the 40-56 setting. Also add the actual user to the share/security settings - I've had 'Everyone' fail before, so now I always add the user the copier is using to login with.

Repeat the settings in each section of the 'Network & Sharing' center - Public, Domain, etc. there are 3 or 4 sections.


And you may have to create a password, depending on which Windows updates you've downloaded.

[markiemarky]

Re: Savin C4535 Scanner Setup Problem

Sorry Sir for all the troubles. I just posted my original settings when I looked into it then changed it based on what you have showed in the picture (Hence, the edit on my post). Unfortunately, no luck still.

I guess there might have other settings that's causing the problem. For some reason, the machine can see all computers on the network prior to scanning. After 1st scan, it gives a failed to connect error and all computers just disappear in its network browser. I'll try to keep looking and will post back for any solutions I will find.

Thank you for your patience and help.

[markiemarky]

Re: Savin C4535 Scanner Setup Problem

Change the 128 bit encrtption to the 40-56 setting. Also add the actual user to the share/security settings - I've had 'Everyone' fail before, so now I always add the user the copier is using to login with.

Repeat the settings in each section of the 'Network & Sharing' center - Public, Domain, etc. there are 3 or 4 sections.


And you may have to create a password, depending on which Windows updates you've downloaded.

Yes, I have changed it prior to trying again. I'll work on the share/security settings next and add the User the copier is using. Thank you.

EDIT:

Windows 7 is up-to-date with all available updates. I will try to add another user on the computer and assign it specifically for the C4535 to use and see if that will help too.

EDIT 2:

Regarding the:

Repeat the settings in each section of the 'Network & Sharing' center - Public, Domain, etc. there are 3 or 4 sections.

I only have Home or Work (current profile) and Public. I double-checked the settings on both to make sure I didn't overlook anything on that part.

[Llama God]

Re: Savin C4535 Scanner Setup Problem

Sorry Sir for all the troubles. I just posted my original settings when I looked into it then changed it based on what you have showed in the picture (Hence, the edit on my post). Unfortunately, no luck still.

I guess there might have other settings that's causing the problem. For some reason, the machine can see all computers on the network prior to scanning. After 1st scan, it gives a failed to connect error and all computers just disappear in its network browser. I'll try to keep looking and will post back for any solutions I will find.

Thank you for your patience and help.

Really, the browser is naff, I never use it.

If you have an XP PC, try scanning to that. If not, the next step is either a) a firmware update or b) a firewall such as Norton blocking it.

In the case of a, you'll need to update the NIC firmware on the machine and this will have to be done by a Ricoh trained engineer.

In the case of b, add a rule to allow traffic from the IP address of the copier and promote that rule to the top of the list.

I know that this might seem silly, but create the folder in the root C drive on the PC and share that, giving you a path of \\pcname\foldername or, ideally, \\IPaddress\foldername. It could also be a DNS issue and using the IP address will rule this out or give you the answer to the problem.

[Llama God]

Re: Savin C4535 Scanner Setup Problem

Ok, I've just looked at the model in question and this will definitely need the NIC firmware updating to scan to Windows 7.

[markiemarky]

Re: Savin C4535 Scanner Setup Problem

Really, the browser is naff, I never use it.

If you have an XP PC, try scanning to that. If not, the next step is either a) a firmware update or b) a firewall such as Norton blocking it.

In the case of a, you'll need to update the NIC firmware on the machine and this will have to be done by a Ricoh trained engineer.

In the case of b, add a rule to allow traffic from the IP address of the copier and promote that rule to the top of the list.

I know that this might seem silly, but create the folder in the root C drive on the PC and share that, giving you a path of \\pcname\foldername or, ideally, \\IPaddress\foldername. It could also be a DNS issue and using the IP address will rule this out or give you the answer to the problem.

Unfortunately, we do not have an XP PC available. I will try to bring an old laptop tomorrow to test it out. I do not have an antivirus on the computer I am working on for it is a fresh install with only windows updates installed. I also have the windows firewall and UAC disabled.

Also, the folder i created to share was in fact in the root folder but on drive D (second hard drive) for we have the drive C locked using DeepFreeze. I will try using the IPaddress\foldername and try again.. I'll post back in a few mins. If all else fails, this could really need a firmware update just like you mentioned.

Once again, thank you so much for your help.

[Llama God]

Re: Savin C4535 Scanner Setup Problem

Download the file from this link, make a new folder called romdata on a small SD card (ideally 256mb or smaller), extract the file to that folder.

Now turn the machine off, put the SD card into SD slot 3 next to the network card (there may be a cover over it, 1 screw to take it off) and turn the machine on.

After a minute or so it will give you a "Firmware" button on the screen - press this and you'll get 2 versions of the NIB firmware and the option to update it. Press update.

Once it has finished completely, turn the machine off, remove the SD card, turn the machine back on and it should work.

Warning - you are doing this at your own risk, updating firmware is not an end-user job really.

B7166540F.exe

[ccchuah]

Re: Savin C4535 Scanner Setup Problem

Try using ip address instead of computer name and upgrade the NIB firmware is the last solution.